The Originals City, Hôtel Le Pavillon, Béziers Est

This hotel is frequently chosen for its excellent motorway access, making it an ideal stopover for travelers on long journeys. Its highly praised restaurant is a significant draw, offering quality dining experiences. The hotel is also noted for being pet-friendly, accommodating families traveling with their animals, and providing suitable facilities for business travelers with meeting spaces. While the hotel is currently undergoing renovations, which can cause some disruption, guests appreciate the efforts towards improvement. To ensure a smooth stay, it is advisable to confirm the hotel's deposit policy upon booking and be aware of potential noise from ongoing work.

Facilities & Amenities
The hotel offers ample and secure parking, which is a significant advantage for guests, often described as large and locked at night. A swimming pool is available and appreciated by many for its warmth and the provision of towels, though some note its proximity to a busy road, limited sunbeds, or occasional cleanliness concerns. While a bar is present and serves good drinks, some rooms are reported to lack essential amenities such as a kettle, fridge, safe, or coffee/tea making facilities. Guests have also noted that the televisions in rooms can be small, and some experience issues with the air conditioning, including units that are difficult to turn off.

Cleanliness & Room Comfort
Most guests find the beds comfortable, ensuring a restful night's sleep. However, feedback on overall cleanliness and room comfort is mixed. While many rooms are described as clean and well-maintained, some guests have reported issues with stains on carpets or walls, mold in bathrooms, or unpleasant odors upon arrival. A recurring concern is the poor soundproofing between rooms and from corridors, leading to disturbances from neighbors, slamming doors, or general hallway noise. Bathrooms are frequently mentioned as being old, small, or in need of renovation, with common complaints including poor water pressure, slippery bathtubs, broken fixtures, or inadequate drainage.

Dining & Food Quality
The hotel's restaurant consistently receives high praise for its quality food, with many guests highlighting the use of fresh ingredients and the attentive service. The buffet options for starters and desserts are particularly well-regarded. Feedback on breakfast is more varied; many guests describe it as copious and varied, featuring items like scrambled eggs and bacon. However, some find the breakfast to be expensive for the quality offered, with occasional reports of cold food items or issues with the coffee and juice machines. Despite these mixed views, the restaurant remains a strong positive for the hotel.

Location & Accessibility
The hotel's location is highly convenient for motorway access, making it an excellent choice for travelers needing a stopover. It is situated in an industrial or commercial area, which means a car is essential for guests wishing to explore beyond the immediate vicinity, as there are limited attractions within walking distance. The availability of secure parking is a significant benefit. While the hotel is generally quiet inside, some rooms facing the busy road have been noted to experience noise concerns, though many guests report good sound insulation from external traffic.

Staff & Service
The staff at this hotel are overwhelmingly praised for their friendliness, helpfulness, and welcoming demeanor. Many guests highlight their professionalism and attentiveness, noting that staff members go out of their way to assist with requests and ensure a pleasant stay. The check-in process is generally described as smooth and efficient. While the vast majority of interactions are positive, a few isolated incidents of rude or unhelpful staff have been reported, particularly in situations involving issues like ongoing construction or forgotten personal items. Overall, the dedication of the staff is a consistent highlight.

Additional Information
Guests should be aware that the hotel is undergoing renovations, which, while aiming to improve facilities, can result in noise, dust, and temporarily dark corridors. A notable point of contention for many guests is the €150 deposit policy required upon arrival, even if the stay has been prepaid, with some reporting delays in the refund process. The hotel maintains a pet-friendly policy, welcoming dogs, though some guests have noted challenges in finding suitable outdoor areas for pets or experienced complaints from other guests regarding animals. Additionally, there have been instances where guests reported issues with lost items not being successfully returned.