Hotel The Pacific Sutera, Kota Kinabalu, Malaysia - www.trivago.com

Hotel The Pacific Sutera (Kota Kinabalu, Malaysia)

Hotel The Pacific Sutera (Kota Kinabalu, Malaysia)

About Hotel The Pacific Sutera

Hotel The Pacific Sutera is a five-star property that offers guests splendid views and fantastic service. There are several room types at Hotel The Pacific Sutera, and many give guests glimpses of a nearby golf course. Amenities include Internet access, a television, and free newspapers. Additionally, guests get complimentary toiletries, slippers, and a hair dryer. A refrigerator and safe provide even more convenience. This property has several swimming pools, along with a spa, hair and nail salon, and gift shops. Furthermore, there is a business centre and fitness centre. Guests can dine at Cafe Boleh, Silk Garden, or the Breeze Beach Club. Plus, the Lobby Lounge and Pool Bar provide refreshments. This property is about six miles from the Kota Kinabalu City Mosque, which offers tours. Furthermore, it's approximately a 20-minute drive from The Green Connection, an aquarium that features an eco-friendly theme.

Top amenities

  • WiFi in lobby

  • Free WiFi

  • Pool

  • Spa

  • Parking

  • Pets

  • A/C

  • Restaurant

  • Hotel bar

  • Gym

Location

1 Sutera Harbour Boulevard, 88100, Kota Kinabalu, Malaysia

Rating overview

8.3
trivago Rating Index based on 1617  reviews from:
  • Agoda(8.4/10),
  • Location
    Excellent  8.5 / 10
  • Rooms
    Very good  8.4 / 10
  • Service
    Excellent  8.8 / 10

Positive Reviews

positive:

The Staff Are Happy to Help

Guests generally had positive things to say about the treatment they received from staff. Numerous reviews mentioned particular employees by name because guests wished to call attention to those workers to thank them for the good service. Also, guests commented that it seemed nothing was too much to ask of the staff.

positive:

Beautiful Views to Enjoy

There was a significant amount of favourable feedback regarding the views that could be seen around the resort. Guests especially raved about the sunsets that were often visible from their rooms. There are also some rooms that provide views of the sea, and guests found those to be similarly outstanding.

positive:

Expect Good Nights of Rest

Guests loved the beds and pillows at this property. They found both very comfortable, which helped them sleep soundly while away from home.


Negative Reviews

negative:

Outdated Rooms

Guests frequently commented that the rooms could really do with major updates. From peeling paint to chipped tiles, guests noted several signs that the property is aging. They thought that besides looking tired, the décor was stuck several decades in the past.

negative:

Strong Must Smells

Guests complained that their rooms smelled very strongly of must. Guests mentioned that the odour was so severe that it seemed overpowering and made it where they did not want to spend much time in their rooms.

negative:

The Breakfasts Are Chaotic

According to feedback, this property is popular with large tour groups. Guests remarked that some of the groups were extremely impatient and loud during the serving of breakfast, and said the size of the groups made it hard to relax and find places to sit.


All amenities

Wellness / Spa
  1. Beauty salon
  2. Massage
  3. Sauna
Hotel facilities
  1. Business centre
  2. Café
  3. Arcade/Video games
  4. Nightclub
For children
  1. Childcare
  2. Playground
  3. Organised activities for kids
Accessibility
  1. Wheelchair accessible
  2. Accessible parking
Room facilities
  1. Balcony (upon inquiry)
  2. Bathtub (upon inquiry)
  3. Shower
  4. Ironing board
Sports facilities
  1. Badminton
  2. Billiards
  3. Fitness
  4. Squash

Contact

1 Sutera Harbour Boulevard , 88100 , Kota Kinabalu , Malaysia
Telephone: +60(88)317540 | Fax: +60(88)317777 | 

Cleanliness policies

  • New safety protocols
  • Safe distance
  • Hand sanitizer provided

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