The Rewind West Des Moines, Tapestry Collection by Hilton

The hotel distinguishes itself with a stylish, mid-century vibe and a throwback theme that extends to its decor and even the music played, creating a unique and memorable atmosphere. Its signature feature is its dual role as a premier event venue, particularly for weddings and corporate gatherings, alongside offering a comfortable stay for individual travelers. Guests consistently highlight the exceptional staff and service, the hotel's overall cleanliness, and its highly convenient location near abundant shopping and dining options. The spacious and comfortable rooms are also frequently praised. This hotel is an ideal fit for event planners and attendees seeking a seamless experience, business travelers needing well-equipped meeting spaces, couples looking for a romantic or wedding-focused stay, and families appreciating the amenities and accessible surroundings. For an enhanced experience, consider requesting a room on a higher floor for potentially quieter surroundings, and be sure to explore the highly-rated attached restaurant.

Facilities & Amenities
Guests frequently commend the hotel's comprehensive facilities and amenities, which cater to both leisure and business needs. The meeting and conference spaces are a standout, consistently described as perfect for functions, well-organized, and equipped with reliable AV/projector equipment, making the hotel a top choice for corporate events and galas. Many appreciate the well-equipped fitness center and the inviting pool and hot tub, often noted as warm, clean, and open late for relaxation. While most guests enjoy the pool, some were disappointed by a lack of prior notice regarding its availability. The convenience of a shuttle service is also highlighted, with some guests praising its helpfulness and the quality of the vehicle. Free parking is readily available, including designated spaces for loyalty members. The hotel also offers laundry facilities with large, efficient machines, and coffee is available in the lobby and in rooms. While Wi-Fi is generally available, some guests noted issues with connectivity or that it was only free for loyalty program members.

Cleanliness & Room Comfort
The hotel generally receives high praise for its cleanliness and room comfort. Most guests describe the rooms as spotless, new, and well-maintained, contributing to a pleasant stay. The beds are consistently highlighted as comfortable, ensuring a restful night's sleep, with some guests appreciating the option of different pillow types. Rooms are often noted for being spacious and well-appointed, featuring a stylish and modern decor, often including a bistro table, chairs, and a couch. The bathrooms are typically described as large and well-appointed, though some guests experienced issues with lighting being too dim for tasks like makeup, or loose fixtures and weak shower pressure. While many rooms are quiet, some guests reported noise levels from external speakers or the AC units being quite loud. A few isolated incidents mentioned concerns about stained linens or a musty odor in some areas, and some suites were found to have limited kitchen accessories or insufficient towels.

Dining & Food Quality
The hotel's dining experience is a significant highlight for many guests, largely due to the highly-regarded Johnny's Italian Steakhouse located on-site. This restaurant is consistently praised for its delicious food, high quality, and convenience, offering an excellent option for meals without leaving the property. The bar within the restaurant also receives positive mentions for its atmosphere and friendly bartenders. When it comes to catering for events, the food quality is frequently described as exceptional, amazing, and a "huge hit" with guests, with many complimenting the presentation and taste. However, some guests noted that catered food at events was occasionally served lukewarm or cold. Feedback on breakfast is mixed; while many found the buffet wonderful and the food good, some expressed disappointment that it was not complimentary and a few reported issues with dirty plates or lukewarm food at the breakfast bar.

Location & Accessibility
The hotel's central location is a major advantage, consistently praised for its convenience and accessibility. Guests appreciate being within easy reach of a wide variety of restaurants, shopping centers, and other amenities, including popular stores and the Jordan Creek area. Many reviews highlight the ability to walk to nearby establishments like Trader Joe's. While not directly off the interstate, the hotel is described as easy to find and access, making it a practical choice for travelers. The availability of ample free parking is a significant benefit, with designated spaces for loyalty program members. The hotel also offers a helpful shuttle service that provides convenient transportation, including to and from the airport. Some guests noted that while the location in West Des Moines is excellent, they wished it were slightly closer to downtown Des Moines.

Staff & Service
The hotel's staff and service are overwhelmingly praised as a standout feature, with guests consistently highlighting their friendliness, helpfulness, and professionalism. Many describe the team as attentive, accommodating, and genuinely welcoming, going "above and beyond" to ensure a positive experience. The event coordination team receives exceptional commendation for their flawless execution, organization, and responsiveness, making wedding and corporate event planning stress-free. The check-in process is generally described as easy and quick. However, feedback on housekeeping is mixed; while some guests noted daily service, others reported issues with rooms being "half-assed" made or having to repeatedly request towels or garbage removal. Some guests also experienced less friendly interactions with certain front desk personnel or felt that complaints, such as those regarding stained linens or dirty breakfast plates, were not handled with sufficient apology or concern.

Additional Information
The hotel's distinctive theme and atmosphere are frequently mentioned, characterized by a mid-century vibe and throwback decor that includes elements like a turntable with real vinyl records in the lobby, creating a unique and engaging environment. Guests appreciate the luxurious furniture and overall neat atmosphere. While generally positive, some guests reported significant disruptions, such as a fire alarm going off late at night, leading to prolonged outdoor evacuation with no clear communication from staff. A few guests also encountered booking issues, describing difficulties with reservation changes and unexpected additional fees. For those staying in suites, it's noted that while the rooms are spacious, the kitchen accessories provided are often very limited, with only a few plates and cups. The hotel's sound system and lighting are highlighted as excellent for events, contributing to a lively celebration. Loyalty program members may find benefits like designated parking, but some noted that Wi-Fi is only free for members.