the rex

The hotel offers a memorable alpine experience, with its signature feature being the stunning Matterhorn views available from many rooms and balconies, providing a breathtaking backdrop to any stay. Guests consistently highlight the exceptional staff and service, the delightful breakfast featuring an on-site bakery, and the comprehensive spa facilities as top features. This charming mountain lodge is an ideal fit for couples seeking a romantic getaway, families appreciating spacious accommodations and kid-friendly amenities, and ski enthusiasts who benefit from its convenient location near lifts and a dedicated ski room. Sightseers will also find it perfect for exploring the village and its surroundings. To enhance your visit, guests recommend requesting a room with a direct Matterhorn view and taking full advantage of the spa after a day of activities. Don't miss the opportunity to savor the fresh, homemade bread from the hotel's bakery.

Facilities & Amenities
The hotel provides an impressive array of facilities designed for relaxation and convenience. The spa area is a significant highlight, featuring a large swimming pool, multiple saunas (including traditional Swiss dry and Finnish options), a steam room, and a spacious hot tub, all perfect for unwinding after a day on the slopes or trails. Guests also appreciate the inviting bar and lounge areas, which offer a cozy ambiance for evening drinks and socializing, often with a fireplace. The presence of an on-site bakery is a unique amenity, providing fresh goods daily. An outdoor garden area with seating and a bar is available for guests to relax. Practical amenities include a well-equipped ski room for gear storage and a convenient shuttle service to and from the train station. While most facilities are praised, some guests noted the elevator only reaches the third floor, requiring stairs for higher rooms.

Cleanliness & Room Comfort
Guests generally commend the hotel's cleanliness and the overall comfort of the rooms. Many describe the accommodations as spacious, well-maintained, and featuring a charming blend of rustic and modern design. The comfortable beds and high-quality linens contribute to a restful sleep, and many rooms boast stunning Matterhorn views from their balconies. Some larger rooms and suites are equipped with a kitchenette, adding convenience for longer stays. While most experiences are positive, a few guests noted that some older rooms, particularly single accommodations, felt less updated and had issues with a persistent sewage odor and noise levels from adjacent rooms or stairwells. Additionally, some found the rooms could be stuffy in warmer weather due to the lack of air conditioning, requiring open windows for ventilation. The bathrooms are generally clean, though some found them tiny or lacking an exhaust fan.

Dining & Food Quality
The hotel's dining experience, particularly the breakfast, receives widespread acclaim. Guests consistently praise the extensive breakfast variety, which includes an array of fresh, local products and, notably, homemade bread and pastries from the hotel's on-site bakery. The coffee and tea selections are also highly rated, with options for made-to-order items like pancakes and eggs. The bakery itself is a standout, offering delicious sourdough, cookies, and sandwiches that many guests rave about. The hotel's affiliated restaurant, Stockhorn Grill, is frequently recommended for its excellent food quality, especially grilled meats. The bar is also popular for its well-crafted cocktails and cozy atmosphere. While most feedback is positive, some guests experienced slow service for made-to-order breakfast items and found the food at the hotel's wine bar to be disappointing, particularly regarding its degustation menu and lack of options for food intolerances like lactose or gluten-free.

Location & Accessibility
The hotel's central location is a significant advantage, offering a peaceful retreat while remaining highly accessible to Zermatt's main attractions. Guests appreciate its proximity to the main street, which is just a short walk away, providing easy access to restaurants, shops, and ski rental facilities. The hotel is conveniently situated within walking distance of both the train station and the various ski lifts and bus stops that connect to the mountain. This makes it an ideal base for both skiing and sightseeing. Many rooms and common areas offer stunning Matterhorn views, enhancing the overall experience. The hotel also provides a complimentary shuttle service for pick-up and drop-off at the train station, adding to the convenience of arrival and departure. Its slightly removed position ensures a quiet area away from the main hustle and bustle.

Staff & Service
The staff and service at the hotel consistently receive glowing reviews, often cited as one of the most outstanding aspects of a stay. Guests frequently highlight the team's exceptional friendliness, helpfulness, and attentiveness. From the moment of arrival, with a welcoming shuttle service from the train station, guests feel well cared for. The check-in process is described as quick and efficient, and staff members are proactive in offering assistance with reservations for restaurants, reloading ski tickets, and providing local recommendations. Many reviewers praise the personalized touch, with staff remembering guest preferences. Housekeeping is noted for its diligence and attention to detail, ensuring rooms are spotless. Overall, the dedication of the team to providing excellent and personalized service creates a warm, welcoming, and memorable experience for visitors.

Additional Information
For guests planning a stay, it's worth noting a few additional details that contribute to the overall experience. The hotel provides thoughtful touches such as homemade cookies as a welcome amenity in the rooms, a detail many guests appreciate. While the hotel offers a comfortable environment, some guests have noted that the absence of air conditioning can make rooms feel stuffy during warmer summer months, necessitating open windows for ventilation. Feedback on pillows is mixed, with some finding them too soft or uncomfortable, suggesting a preference for firmer options. The hotel's philosophy emphasizes a sustainable and zen approach, which is reflected in its design and the overall peaceful atmosphere it cultivates. Additionally, the hotel offers a discount at a nearby ski rental shop, which can be beneficial for those planning to hit the slopes, and provides a cozy front yard area for relaxation.