The Ritz-Carlton, Santiago

The hotel is widely celebrated for its exceptional service and prime location, making it a standout choice for guests. Its signature feature, the rooftop pool and jacuzzi area, offers stunning views and a tranquil escape. The hotel is particularly well-suited for business travelers due to its central position and comprehensive facilities, while sightseers and couples appreciate its proximity to attractions and romantic ambiance. Families also find it accommodating, with spacious rooms and thoughtful amenities. Guests consistently highlight the hotel's cleanliness, comfortable accommodations, and outstanding dining experiences. To maximize your stay, consider opting for Club Lounge access for an elevated experience, and be aware that some rooms may experience issues with the air conditioning.

Facilities & Amenities
Guests frequently praise the hotel's impressive rooftop pool and jacuzzi, noting their stunning views and relaxing atmosphere, though some found the jacuzzi to be small or occasionally not fully operational. The Club Lounge is consistently described as superb, offering a wide array of quality food and beverages throughout the day, making it a highly recommended upgrade for many. The fitness center is available for guests, though some reviews indicate it can be warm or has limited equipment. The hotel also features a spa with a glass roof, providing a serene environment for relaxation and various treatments, including a sauna and steam room. While Wi-Fi is generally available, some guests reported inconsistencies with internet speed. The lobby bar is well-stocked and offers a pleasant ambiance, sometimes with live music.

Cleanliness & Room Comfort
The hotel generally receives high marks for the cleanliness and comfort of its accommodations. Many guests describe the rooms as spacious, modern, and well-appointed, featuring comfortable beds with high-quality linens that ensure a restful sleep. The bathrooms are often highlighted for their size and luxurious feel, complete with good water pressure and premium toiletries. However, a recurring concern among some guests is the performance of the air conditioning, with reports of rooms being too warm or the system being unresponsive. While generally quiet, some guests on lower floors have noted noise levels from the Club Lounge above. Other in-room amenities like a coffee maker are appreciated, though some older televisions or the absence of a mini-bar in certain rooms were mentioned.

Dining & Food Quality
The hotel's dining options consistently receive high praise, particularly the breakfast buffet, which is described as exceptional, outstanding, and offering a huge variety of fresh, high-quality options. Many guests consider it among the best hotel breakfasts they have experienced. The main restaurant, Estró, is noted for its delicious food quality and professional staff, providing excellent options for lunch and dinner, including a popular Sunday brunch. The Club Lounge also offers a selection of decent quality food throughout the day, enhancing the overall culinary experience for those with access. While room service is generally efficient, some guests reported occasional inaccuracies with orders. The bar is well-stocked, though some found the food served there to be inconsistent.

Location & Accessibility
The hotel boasts a central location in the exclusive El Golf neighborhood, making it highly convenient for guests. It is within easy walking distance to numerous restaurants, shopping areas, and the El Golf metro station, providing excellent public transportation access to other parts of the city and the airport. Guests appreciate the safety and pleasant atmosphere of the surrounding area. Nearby attractions include the MUT Mall and the Costanera Center, offering extensive retail opportunities. While the hotel's location is ideal for exploring the immediate vicinity, some guests noted that reaching downtown areas might require a short Uber ride. Parking is available, with both valet and self-parking options, though some guests found the cost to be high.

Staff & Service
The hotel is consistently lauded for its exceptional service and the friendly staff who are described as attentive, helpful, and professional. Guests frequently highlight the staff's willingness to go above and beyond, making them feel like family. The quick check-in and efficient check-out processes contribute to a smooth arrival and departure. The helpful concierge team is praised for their knowledge and assistance with recommendations and reservations. Professional housekeeping ensures rooms are clean and well-maintained, often tidying up twice daily. The attentive restaurant staff receives special mention for their excellent service, and the bell service is noted for its efficiency and helpfulness with luggage. Overall, the staff's commitment to providing a high standard of service is a recurring theme in guest feedback.

Additional Information
Guests should be aware of a destination fee that may apply, covering certain amenities and services. The hotel maintains a pet-friendly policy, even offering a unique dog menu, which is a thoughtful touch for travelers with companions. While the hotel is well-maintained, some reviews suggest that certain areas show signs of its age and could benefit from upgrades or renovations to match contemporary standards. Some guests reported billing discrepancies or issues with post-checkout charges, which required follow-up. Despite these points, the hotel's commitment to guest comfort is evident, with features like a consistent water system and the availability of rewards program benefits for loyal guests.