Hotel The Royal Snail

This hotel is celebrated for its exceptional fine dining restaurant and its stylish, modern design, offering a unique and memorable stay along the Meuse River. It is an ideal choice for couples seeking a romantic getaway with spa access and gourmet meals, business travelers who appreciate its convenient location and comfortable amenities, and sightseers looking to explore the nearby Citadel and city center on foot. Guests consistently highlight the comfortable accommodations and the attentive service provided by the staff. To enhance your experience, consider booking a table at the hotel's acclaimed restaurant for dinner, and be aware that while the hotel features a pool, it is primarily for decorative purposes rather than swimming.

Facilities & Amenities
The hotel offers a range of facilities, including a gym that is accessible at any time, allowing guests to maintain their fitness routines. A private spa and wellness area is available for one-hour sessions, featuring a jacuzzi, sauna, and infrared options, which many guests find to be a pleasant addition to their stay. The hotel also boasts a bar known for its excellent cocktails and cozy atmosphere, though some guests note that prices can be on the higher side. While Wi-Fi connectivity is generally good, feedback on the air conditioning is mixed, with some guests reporting issues with its effectiveness, leading to warm rooms. In-room coffee machines are provided, but some guests wished for a kettle and tea bags, and a few reported issues with the coffee quality. The hotel's unique design includes dark corridors and some rooms with limited lighting, which some guests found made the spaces feel dim. The elevator can also be a source of noise for rooms located nearby.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is varied. Many guests found the rooms to be comfortable, well-equipped, and spacious, with particularly comfortable beds ensuring a restful night's sleep. However, some described their rooms as surprisingly small or noted issues with their overall condition, including damaged window blinds and unsecure doors. Noise levels are a recurring theme; while some rooms are reported as quiet and well-soundproofed, others experienced disturbances from street traffic, the adjacent casino, or late-night bar activity, leading the hotel to provide earplugs in some instances. Regarding cleanliness, many reviews praise the hotel's spotless rooms, but a notable number of guests reported issues such as dusty surfaces, grime, mold in showers, crumbs on floors, and dirty air vents. Some guests also reported issues with insects, including bed bugs, though the hotel did not always acknowledge these concerns. Bathrooms are generally described as nice with good showers, but some design choices, like glass walls or slippery floors, were less favored.

Dining & Food Quality
The hotel's restaurant consistently receives high praise, with guests describing it as exceptional, amazing, and a highlight of their stay. The food quality is frequently lauded, especially the chef's surprise courses, which are highly recommended for their delicious and artfully presented dishes. The restaurant's cozy atmosphere and attentive service contribute to a very pleasant dining experience. In contrast, feedback on the breakfast is mixed. While some guests found it to be excellent with good quality items, others felt the variety was limited, with hot dishes sometimes being cold and a general impression of industrial rather than homemade offerings. Many guests also noted that the breakfast was quite expensive for what was offered, and some were surprised to find they had to cook their own eggs at a self-serve station. The coffee machine at breakfast was also described as slow.

Location & Accessibility
The hotel boasts an excellent location, situated conveniently along the river and at the foot of the Citadel, making it ideal for exploring the city. Guests appreciate its proximity to the city center, which is typically within a 10 to 15-minute walk, allowing easy access to various attractions, shops, and restaurants. While the hotel is well-placed for local sightseeing, its accessibility to the train station is less direct, requiring about a 20-minute walk, though bus services are available nearby. Parking options receive mixed reviews; some guests found free public parking available directly in front of the hotel, while others reported difficulties finding spaces or noted that the hotel's private parking was limited or came with an additional charge. Secure parking for motorbikes was a positive for some travelers.

Staff & Service
The hotel's staff consistently receives high praise from guests, who describe them as exceptionally friendly, polite, helpful, and attentive. Many reviews highlight the staff's willingness to accommodate requests and their overall commitment to providing excellent service. Guests appreciate the warm welcome and the general positive atmosphere created by the team. Specific instances of helpfulness, such as a bar tender assisting a guest, are frequently mentioned, reinforcing the perception of a caring and customer-focused team. The service quality is a recurring positive theme, contributing significantly to guests' overall satisfaction with their stay.

Additional Information
The hotel offers a unique Royal package that includes wellness access, dinner, an overnight stay, and breakfast, which many guests found to be a good value for a comprehensive experience. The overall hotel design is modern and stylish, contributing to a boutique feel, though some guests found certain areas, like corridors and some rooms, to be quite dark due to the color scheme. The pool, while visually appealing with its glass side, is generally considered to be very small and more of a decorative feature than a functional swimming area. Some rooms also feature balconies or terraces, offering an outdoor space, though a few guests noted that these areas sometimes lacked proper maintenance.