The Smith House

This hotel offers a memorable stay, distinguished by its rooftop pool with excellent views and its highly convenient proximity to the airport. Guests consistently highlight the hotel's exceptional cleanliness, the friendly and helpful staff, and the superb breakfast offerings. It is an ideal choice for airport stopovers and business travelers seeking efficiency and comfort. Couples and families will also find the hotel suitable, appreciating the comfortable accommodations and the staff's attentiveness. To make the most of your visit, consider renting a scooter or car directly from the hotel to easily explore the island's attractions, as the hotel serves as an excellent central base for excursions.

Facilities & Amenities
The hotel features a popular rooftop pool that guests find clean, quiet, and relaxing, offering pleasant views, though some note the access via stairs and occasional lack of sufficient shade. Free Wi-Fi is available and generally reliable, though a few guests experienced intermittent connectivity issues in their rooms. For convenience, guests appreciate the spacious parking available on-site. The hotel also facilitates scooter rental and car rental, making island exploration easy. Additionally, the hotel's location within a complex provides direct access to various useful shops, including convenience stores, a pharmacy, and a laundromat, adding to the overall guest convenience.

Cleanliness & Room Comfort
Guests consistently praise the hotel's cleanliness, describing rooms as spotless, well-maintained, and hygienic. The rooms are generally found to be modern, cozy, and well-equipped, providing a comfortable stay. The comfortable beds and good pillows ensure a restful night's sleep. While some rooms are described as compact or smaller than expected, they are efficiently designed. The spacious bathrooms are noted for their cleanliness, good water pressure, and consistently hot showers, though a few guests mentioned an odd sliding door design or dim lighting. Despite the hotel's proximity to a busy road and the airport, rooms are remarkably quiet due to effective soundproof windows. The air conditioning is generally effective, though some found it too strong or slow to cool.

Dining & Food Quality
The breakfast consistently receives glowing reviews, often described as superb, excellent, and offering a wide variety of delicious options, surpassing guest expectations. The spread includes both Asian and Western selections, with vegetarian options readily available and vegan options accommodated upon request. Beyond breakfast, the hotel's restaurant is highly praised for its food quality, with many guests considering the dinner offerings to be 5-star quality and good value. Specific dishes like beef burgers, fish and chips, seafood pasta, and seabass are highlighted as particularly tasty. Room service is also noted for its quality, providing convenient and delicious dining in the comfort of the guest's room.

Location & Accessibility
The hotel's central location is a significant advantage, being very close to the airport, typically a 5 to 10-minute drive, making it ideal for early departures or late arrivals. While not within walking distance of major tourist attractions like Cenang Beach, it serves as an excellent central base for exploring the island, especially with a rented scooter or car. Grab taxis are readily available and affordable for transportation. The immediate surroundings offer practical amenities, including various shops, Pizza Hut, KFC, 7-Eleven, a pharmacy, and a laundromat. However, some guests note that the area itself is not particularly attractive or offers limited dining options beyond the fast-food chains. Free parking is available and spacious.

Staff & Service
The hotel's staff consistently receives high praise for being exceptionally friendly, helpful, attentive, and welcoming. Guests frequently commend their professionalism and willingness to go above and beyond to assist. The quick check-in and seamless check-out processes contribute to a smooth experience. Staff are proactive in assisting with various requests, including arranging scooter rental and car rental, and providing guidance on tour booking, though some advise comparing tour prices. Housekeeping is efficient, ensuring rooms are made up daily with fresh towels. Any minor issues reported in rooms are typically rectified immediately, demonstrating a strong commitment to guest satisfaction.

Additional Information
Guests should be aware that while the hotel is well-maintained and appears new despite its age, some describe the corridors as a maze-like or "rabbit warren" design, which can be confusing to navigate, especially for rooms located far from the main elevator. Regarding departure, some guests express a desire for a later check-out time, ideally 3 PM, and note that late check-out may incur additional charges. A unique amenity appreciated by many is the free movies available on the in-room televisions, offering entertainment without extra cost. The hotel also requires a deposit for the use of beach towels and umbrellas, a practical service for guests.