The Square

This hotel is highly regarded for its prime central location on the main square, offering unparalleled access to major attractions like Tivoli Gardens and excellent transport links. It is a popular choice for sightseers, tourists, and business travelers due to its convenience and the generally friendly staff. While some guests noted ongoing renovations and occasional noise, many appreciated the comfortable accommodations and the highly praised executive lounge. For those seeking a vibrant urban experience, the hotel provides a great base. To ensure a quieter stay, guests are advised to request a room facing the courtyard, and taking advantage of the executive lounge, if available, significantly enhances the overall value.

Facilities & Amenities
Guests frequently highlight the convenience and value of the executive lounge, which often includes complimentary access to a variety of snacks, drinks, beer, wine, and even champagne, making it a significant perk for many. The hotel also provides free Wi-Fi, ensuring guests can stay connected. Some reviews mention a lobby bar for casual drinks. Thoughtful touches like readily available umbrellas for guest use are appreciated, especially in unpredictable weather. Additionally, the presence of ice machines and vending machines adds to guest convenience. The hotel also offers bikes for rent, providing a popular way to explore the city.

Cleanliness & Room Comfort
The hotel generally receives praise for its clean rooms and overall tidiness. Most guests find the beds comfortable, contributing to a restful sleep, though some describe them as too soft, too hard, or prone to sliding apart, and sofa beds are occasionally noted as uncomfortable. While some rooms are described as spacious, others are considered small, particularly for multiple occupants. Noise levels are a recurring theme; rooms facing the main square or busy streets can experience significant street noise, pub noise, construction noise, and even sounds from garbage trucks, impacting sleep for light sleepers. However, many guests report that courtyard-facing rooms are notably quiet. Some rooms feature blackout shades and a coffee maker, enhancing comfort. The bathroom condition is generally clean, but some guests reported issues with low water pressure in the shower or slippery tubs.

Dining & Food Quality
The breakfast at the hotel is a consistent highlight for many guests, frequently described as excellent, very good, and varied. Guests appreciate the wide breakfast variety, which includes quality products, fresh bread, and unique offerings like ginger shots. The buffet is often noted for its plentiful and healthy options. However, some guests found the breakfast area to be crowded and chaotic, leading to long queues for food and drinks, and occasionally a lack of available tables, which can detract from the experience, especially during peak times. While the food quality is generally praised, some feel the organization could be improved to better manage the number of guests.

Location & Accessibility
The hotel's central location is overwhelmingly praised as its strongest asset, placing guests directly on the main square and within easy walking distance of numerous attractions. It is conveniently situated just minutes from Tivoli Gardens, the metro station (Rådhuspladsen), and the train station (Central Station), providing excellent public transport links to the airport and other parts of the city. The famous shopping street (Strøget) is also very close by. The presence of a 7-Eleven right outside the hotel is frequently mentioned as a practical convenience. While parking is available, guests often note it can be expensive, and some experienced issues with its availability or cost.

Staff & Service
The friendly staff consistently receives high praise, with many guests highlighting their helpful and attentive service. Reviewers frequently commend the staff's professionalism, welcoming demeanor, and willingness to go out of their way to assist with various requests. The quick check-in process is often mentioned positively. Staff are noted for providing assistance with taxis, offering restaurant recommendations, and efficiently handling luggage storage both before check-in and after check-out. Some guests also appreciated the flexibility regarding late check-out when available. However, the hotel's housekeeping policy, which requires guests to request room cleaning in advance, sometimes leads to confusion or missed service for those unaware of the procedure.

Additional Information
The hotel has been undergoing ongoing renovation and construction, which some guests experienced as a minor disruption, particularly in the lobby area or with temporary changes to amenities. This ongoing renovation has, at times, led to the hotel providing additional perks like complimentary minibar access or enhanced lounge benefits to mitigate any inconvenience. The hotel operates an eco-friendly initiatives approach to its housekeeping policy, requiring guests to opt-in for daily room cleaning, which is appreciated by environmentally conscious travelers. Some reviews also mention the availability of communication rooms, which can be beneficial for families or groups traveling together.