The Town House by Innkeeper's Collection

This hotel is notably characterized by its picturesque riverside location, offering guests serene views of the water and local wildlife, making it a memorable feature for many. Guests frequently highlight the exceptional value for money provided, alongside the friendly and helpful staff who contribute significantly to a positive stay. While the property's decor is often described as tired and in need of refurbishment, the overall experience is generally positive, especially for those seeking a budget-friendly option with a charming setting. This establishment is particularly well-suited for sightseers and couples looking for a peaceful retreat near the city, as well as families who appreciate the spacious rooms and convenient amenities. To maximize your enjoyment, consider requesting a room with a river view, and be aware that the building has multiple stairs with no lift, which might be a consideration for guests with mobility issues.

Facilities & Amenities
The hotel offers convenient parking options, with many guests finding it easy to access and often free, though some noted it can be on-road or involve a steep hill. While the property does not feature a swimming pool or fitness center, guests appreciate the provision of a fan in rooms, especially during warmer periods, and the availability of a kettle with coffee and tea supplies. However, feedback on in-room technology is mixed; many reviews indicate issues with the TV signal and Wi-Fi connectivity, with some guests unable to connect or experiencing unwatchable screens. The general consensus is that while basic amenities are present, some aspects like Wi-Fi and TV could benefit from significant upgrades to enhance the guest experience.

Cleanliness & Room Comfort
Guest opinions on room comfort and cleanliness are varied but generally lean positive, especially regarding the bathrooms, which are frequently described as clean, spotless, and sometimes recently updated with good showers. Many guests found the beds comfortable, ensuring a good night's sleep, though a few noted them as hard or lumpy. Room sizes range from small to surprisingly spacious, with some offering lovely river views. A recurring concern is the tired decor and grubby carpets in some areas, indicating a need for refurbishment. Noise can be an issue, with mentions of street noise, corridor noise, and sounds from the kitchen or bar area, particularly in rooms facing the road or located above the pub. Additionally, many rooms tend to be hot, even with fans provided, and windows are often old, sometimes not closing properly or having rotten frames.

Dining & Food Quality
The hotel's dining options receive considerable praise, particularly the breakfast, which is consistently described as superb, delicious, plentiful, and excellent value. Guests appreciate the buffet style and the quality of cooked items, though some found certain items hard or overdone. The carvery is a standout feature, with many reviews hailing it as amazing, very good, and a perfect ending to a day. Other food items like pizza and burgers are also well-regarded for their taste and value, though some guests noted small portion sizes for sides like chips and coleslaw. The restaurant atmosphere is generally positive, with the added bonus of beautiful views overlooking the river, enhancing the dining experience.

Location & Accessibility
The hotel's riverside location is a significant draw, offering beautiful, scenic, and peaceful views that many guests cherish. It is conveniently situated for exploring Norwich, with easy bus access to the city center just a short walk away, making it ideal for sightseers. While the hotel is on a main road, most guests found the noise not to be an issue from their rooms. Parking is widely available and generally considered easy and convenient, often free of charge, which is a notable advantage for guests traveling by car. The proximity to the city and the tranquil river setting combine to offer a balanced and accessible base for various activities.

Staff & Service
The staff consistently receive high praise for their friendliness, helpfulness, and welcoming attitude. Guests frequently highlight their polite and accommodating nature, noting that nothing was too much trouble. The check-in process, often handled at the bar, is described as simple and quick, with staff providing clear explanations. Many appreciate the attentive service from the housekeeping team, ensuring rooms are clean and well-maintained. The overall sentiment is that the staff are a major asset to the hotel, contributing significantly to a positive and homely atmosphere, making guests feel valued and well-cared for throughout their stay.

Additional Information
A recurring theme in guest feedback is the hotel's excellent value for money, making it a popular choice for budget-conscious travelers. However, guests should be aware that the property has multiple stairs and no lift, which could pose a challenge for those with mobility issues. The bar closing time of 10 PM is mentioned by some as being quite early, limiting options for a late-night drink on the premises. Despite the general consensus that the building's exterior and some interior areas appear tired and in need of updating, many guests emphasize that this does not detract significantly from their overall positive experience, especially given the competitive pricing.