The View Lugano

Perched high above Lugano, this modern and intimate hotel is celebrated for its breathtaking panoramic views of the city and lake, a signature feature that captivates guests from arrival. It offers a luxurious and quiet escape, often highlighted by its spacious rooms and the exceptional service provided by its attentive staff. A standout amenity is the complimentary use of electric Smart cars and electric bikes, which are highly valued for exploring the hilly surroundings. This hotel is an ideal fit for couples seeking a romantic and tranquil getaway, sightseers who appreciate stunning vistas and convenient transport, and business travelers looking for a comfortable and quiet base. For pet owners, the hotel is notably welcoming. To enhance your stay, be sure to take advantage of the complimentary electric cars for easy access to the city.

Facilities & Amenities
Guests appreciate the hotel's well-appointed spa area, which includes an indoor pool with views, a jacuzzi, steam room, sauna, and salt room, offering ample opportunities for relaxation. While many enjoy these facilities, some guests noted issues with spa booking availability and occasional presence of children in the wellness area, impacting the tranquility for others. A dedicated fitness center is also available for guests. The hotel's complimentary electric Smart cars and electric bikes are consistently praised as a significant convenience, enabling easy travel around the hilly terrain and to nearby attractions. Free Wi-Fi is provided throughout the property, ensuring guests remain connected.

Cleanliness & Room Comfort
Rooms are consistently described as spacious, impeccably clean, and featuring a modernly designed aesthetic, often complemented by balconies that offer stunning lake and city views. Guests frequently praise the comfortable beds and the overall high-quality finishes throughout the accommodations. However, feedback on lighting is mixed; some found it too dim in certain areas like bathrooms or overly automated and difficult to control, with bright lights activating movement sensors at night. The bathroom design, often integrated with the room and featuring glass, raised privacy concerns for some, and issues like slippery marble floors and leaking showers were occasionally noted. While generally quiet, some guests experienced noise from adjacent rooms due to perceived thin walls, and the air conditioning was sometimes reported as not strong enough or noisy.

Dining & Food Quality
Breakfast receives mixed reviews; most guests find it good, delicious, and healthy with fresh produce and organic eggs, often available via room service. However, some express disappointment that certain items like eggs Benedict incur an extra charge, which is unexpected for a luxury hotel, and some found the overall selection average or lacking a lavish buffet. The hotel features a Michelin-starred restaurant praised for its high-quality, delicious food, impeccable attention, and beautiful views, making it suitable for special occasions. A more casual bistro is also available. While many enjoyed the dining experience, some found the food average or the service lacking in knowledge regarding wine selections.

Location & Accessibility
The hotel's location on a hillside offers its signature breathtaking views of Lugano and the lake, contributing to a quiet and tranquil atmosphere. However, this elevated position means it is not easily walkable to the city center or train station, making it less convenient for guests without a car. Most guests agree that the complimentary electric Smart cars and electric bikes provided by the hotel are essential for exploring the town and surrounding areas, effectively mitigating the distance. A large underground parking garage is available, which is a significant convenience, especially for those arriving by car, and is often highlighted as a practical benefit.

Staff & Service
The hotel staff consistently receives high praise for being exceptionally friendly, helpful, attentive, and professional, often going above and beyond to ensure a pleasant stay. Guests highlight their welcoming demeanor, quick check-in process, and willingness to accommodate requests, contributing to a personalized and intimate atmosphere. Specific positive mentions include the efficiency of the valet service and the responsiveness of staff to inquiries. However, some guests reported isolated incidents of disorganization, such as luggage mix-ups, or perceived a lack of empathy and communication from certain individuals, particularly regarding special requests or feedback during checkout. Overall, the staff's dedication to service is a recurring theme.

Additional Information
The hotel maintains a pet-friendly policy, providing amenities like a dog bed and water bowls for furry companions, making it a welcoming choice for pet owners. Guests should be aware that access to the sauna and steam room within the spa area might incur an additional charge, and these facilities are often booked privately, which some guests found surprising for a luxury hotel that typically includes such access. The hotel utilizes QR codes for accessing various services and assistance, a modern approach that some guests found a bit over-engineered, preferring more direct interaction or traditional menus. Additionally, there is a policy that electric bikes are not allowed for children under 16, an important detail for families planning to use this complimentary amenity for exploring the area.