The Westin Chattanooga

The hotel's rooftop bar and rooftop pool are consistently highlighted as signature features, offering stunning views and a memorable experience. Guests frequently praise the spacious rooms, comfortable beds, exceptional cleanliness, and a central downtown location. The hotel is an excellent fit for couples seeking a romantic getaway, families exploring the city, and business travelers due to its convenient amenities and conference facilities. Its quiet and spacious atmosphere also appeals to leisure travelers looking for relaxation. Guests recommend requesting a room on a higher floor for the best views. For those who prefer very soft pillows, it might be advisable to bring your own, as some found the hotel's pillows too firm. Additionally, light sleepers should consider avoiding rooms on the second floor due to potential noise from the lobby bar and pool area.

Facilities & Amenities
The hotel boasts a popular rooftop bar on the tenth floor, offering a swanky ambiance and impressive city and mountain views, often featuring live music. Adjacent to this, the rooftop pool is a beloved feature, noted for being heated and providing a refreshing escape, complete with private cabanas. Guests also appreciate the well-equipped fitness center, which is described as decent-sized and a great space for workouts. The lobby hosts a vibrant bar with a good selection of drinks, though some guests noted occasional slow service. For quick bites and coffee, the Marketplace cafe in the lobby is highly convenient, offering excellent espresso drinks and a well-stocked selection of grab-and-go items. The hotel's elevators are noted for their unique glass walls and efficiency, and the overall lobby design is praised for its beauty and inviting common spaces. While there is no dedicated concierge service or executive lounge, the available amenities contribute significantly to a comfortable stay.

Cleanliness & Room Comfort
Guests consistently commend the hotel's cleanliness, describing rooms as immaculate, spotless, and serene. The spacious rooms are a significant highlight, with many guests enjoying the floor-to-ceiling windows that offer abundant natural light and impressive city or mountain views, especially in the corner rooms. Comfortable beds with quality linens are frequently praised, ensuring a restful night's sleep, though feedback on pillows is mixed, with some finding them too firm. The bathrooms are well-regarded for their spacious walk-in showers with good pressure, often described as modern and spa-like. In-room amenities such as plush towels, USB plugs, robes, slippers, and complimentary water are appreciated. While many guests find the rooms quiet, some report noise issues from the expressway, slamming doors, or party sounds from lower floors, particularly on the second floor. A few isolated comments mentioned issues like a lack of airflow, worn furniture, or inconsistent housekeeping.

Dining & Food Quality
The hotel features an excellent restaurant that receives high praise for its delicious food, particularly for breakfast. Most guests enjoy the varied and satisfying breakfast options, though some note it can be expensive and is not complimentary. Service at the restaurant can occasionally be slow, and a few isolated incidents mentioned issues with food quality, such as bland or cold dishes. The rooftop bar, Paloma, is also highlighted for offering great tapas and a pleasant dining experience with views. Additionally, the Marketplace cafe in the lobby is a convenient option for quick and well-stocked grab-and-go items, including quality espresso drinks. While the hotel provides various dining options, some guests found the overall food and beverage service to be occasionally understaffed or inconsistent.

Location & Accessibility
The hotel boasts a fantastic downtown location, making it highly convenient for guests. It offers easy access on and off the interstate, allowing for smooth arrivals and departures. Many popular attractions, including the riverwalk, aquarium, and various restaurants and entertainment venues like the Tivoli theater, are within walking distance. This central placement is a major draw for both leisure and business travelers. Valet parking is available and frequently praised for its efficiency and friendly attendants, though some guests found it to be expensive or slow during peak times. While some reviews mention potential highway noise due to the hotel's proximity to the expressway, many guests report not being bothered by it, especially on higher floors. The surrounding area is generally described as having plenty to do and being easily explorable on foot.

Staff & Service
The hotel's staff consistently receives high praise for being exceptionally friendly, helpful, and attentive. Guests frequently highlight the professional and courteous demeanor of the front desk team, noting their welcoming and engaging interactions. The check-in and check-out processes are often described as smooth, fast, and efficient. The valet service is particularly commended for its top-notch efficiency and respectful handling of vehicles, with minimal wait times. Housekeeping is generally seen as doing a great job, ensuring rooms are clean and well-maintained, though a few guests experienced inconsistencies. The restaurant staff and bartenders are also frequently mentioned for their excellent service, creating an enjoyable atmosphere and expertly crafting drinks. While most feedback is overwhelmingly positive, a small number of guests reported isolated issues with unhelpful staff, slow service, or problems with resolving billing discrepancies.

Additional Information
The hotel maintains a pet-friendly policy, welcoming furry companions for a reasonable fee, though some guests noted challenges in finding suitable outdoor areas for pets. The unique architecture of the building, with its square design and extra length at each corner, allows for numerous corner rooms that offer abundant light and views. Guests can enjoy live music in the lobby, adding to the hotel's ambiance. It is important to note that the hotel does not offer microwaves in guest rooms, which some found inconvenient for leftovers. There is also no executive lounge or Jacuzzi available. While the hotel provides complimentary in-room coffee and tea, free breakfast is not included. The hotel's outdoor patio has a no smoking policy. Some guests, particularly those with Marriott status, appreciate the rewards program benefits, including room upgrades.