The Westin Phoenix Downtown

This hotel is highly regarded for its spacious rooms and the exceptional comfort of its Heavenly Beds, often accompanied by amazing city views from higher floors. Its central downtown location makes it an ideal choice for business travelers attending conferences, sightseers exploring the city, and event-goers visiting nearby stadiums and venues. Couples appreciate the luxurious ambiance and views, while families find the large rooms accommodating for their needs. Guests consistently praise the hotel's cleanliness and the generally attentive service. To enhance your stay, consider requesting a room on a higher floor for the best vistas, and be prepared for significant parking costs, as this is a recurring point of feedback.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest comfort and convenience. A well-equipped fitness center is available for workouts, though the outdoor pool is noted by many as being quite small and can sometimes be crowded or have limited hours due to private events. Guests frequently appreciate the distinctive white tea scent that permeates the hotel, creating a relaxing atmosphere. The club lounge is a valued amenity for eligible guests, providing a dedicated space, though some note it is primarily open on weekdays and does not offer evening snacks. Fast elevators ensure quick access to rooms, and free Wi-Fi is provided, although some guests reported occasional connectivity issues when streaming.

Cleanliness & Room Comfort
Guests consistently commend the hotel's cleanliness, describing rooms as spotless and well-maintained. The spacious rooms are a significant highlight, offering ample space and a comfortable layout, often featuring floor-to-ceiling windows that provide impressive city views. The Heavenly Beds and high-quality linens are frequently praised for ensuring a restful night's sleep. While many find the rooms quiet, some guests have reported issues with street noise from traffic or light rail, and occasionally internal noise from neighboring rooms or the gym above. Feedback on room condition is mixed; while some rooms are described as newly renovated, others note outdated furniture, broken fixtures, or maintenance issues like water damage or non-functional air conditioning. Spacious bathrooms with large walk-in showers are generally well-received.

Dining & Food Quality
The on-site restaurant and bar receive positive remarks for their food quality, with many guests finding the meals tasty and enjoyable. However, feedback regarding breakfast is mixed; while the food itself is often good, some guests express dissatisfaction with the "free breakfast" being a credit that barely covers one person, or with the limited offerings in the club lounge. Room service is available, but some reviews mention limited menu options and food being served in to-go containers rather than plated. A recurring point of contention is the food credit provided as part of the mandatory destination fee, which guests often find insufficient to cover a full meal and sometimes has restrictions, such as not applying to room service.

Location & Accessibility
The hotel boasts a highly desirable central location in downtown, making it exceptionally convenient for guests. It is within easy walking distance of numerous popular attractions, including sports stadiums, concert venues, and the convention center. An ASU satellite campus and a variety of restaurants and shops are also nearby. Public transportation is readily accessible, with a light rail station located directly across the street. However, parking is a significant and frequent point of concern for guests, as the hotel primarily offers expensive valet service, with costs often ranging from $42 to $49 per night, and a lack of transparent disclosure about these fees prior to arrival. The immediate surrounding area is primarily a business district.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and attentiveness. Many guests highlight specific instances of staff going above and beyond to ensure a pleasant stay, from efficient check-in processes to accommodating special requests. The valet service is particularly commended for its speed and professionalism. While most interactions are positive, some guests have reported isolated incidents of unhelpful or argumentative staff, particularly concerning billing discrepancies or room issues. Housekeeping service generally maintains high standards of cleanliness, though a few guests noted inconsistencies with daily room servicing or replenishment of in-room amenities. Overall, the dedication of the staff to providing excellent service is a strong positive.

Additional Information
A notable and frequently discussed aspect of staying at this hotel is the mandatory destination fee, typically around $25 per day. Many guests view this as an unexpected and non-transparent charge, often feeling it is a "cash grab" despite it sometimes including a food and beverage credit. While the hotel is popular among Marriott Bonvoy members, some express disappointment when anticipated benefits, such as room upgrades or club lounge access, are not fully realized or are impacted by hotel policies. The hotel occupies the upper floors of an office building, and keycard access is required for elevator use, enhancing security. The distinctive white tea scent throughout the hotel is a unique and widely appreciated feature that contributes to the overall ambiance.