Thompson Atlanta - Buckhead

The hotel is widely celebrated for its exceptionally well-designed property and its signature rooftop bar and restaurant, Tesserae, which offers stunning city views and a vibrant atmosphere. Guests consistently praise the hotel's stylish design, comfortable rooms, and the generally attentive and professional staff. This establishment is particularly well-suited for couples seeking a luxurious getaway, solo travelers who appreciate a welcoming environment, and those looking for a hip, lively spot for a staycation or events like weddings and business meetings. However, some guests note that the rooftop can be noisy or frequently booked for private functions, and the valet service often experiences delays. To ensure a restful stay, light sleepers might consider requesting a room away from the rooftop area, and all guests should anticipate potential waits for their vehicles.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance the guest experience, though some aspects receive mixed feedback. The rooftop pool is a notable feature, providing a great view and a lively atmosphere, but some guests find it small and not ideal for families with young children due to its party-like scene. The gym is consistently highlighted as exceptionally well-equipped and a fantastic space for workouts, even if it gets busy during peak hours. A convenient house car service is available for local transportation, making it easy to explore the surrounding area. While free Wi-Fi is generally available, some guests report issues with elevator functionality and long waits. The lobby bar is appreciated for its ambiance, but its operating hours can be inconsistent, and some guests wish for a dedicated sundry shop for forgotten items. The valet service, while convenient, is a frequent point of contention due to disorganization and delays.

Cleanliness & Room Comfort
Guests frequently commend the hotel's cleanliness and the overall comfort of its accommodations. Rooms are often described as spacious, featuring modern and elegant furnishings and a thoughtful layout. The comfortable beds and high-quality linens contribute to a restful sleep, and many appreciate the great shower pressure and ample hot water in the well-appointed bathrooms. Some rooms boast floor-to-ceiling glass windows, offering abundant natural light and city views. Thoughtful touches like a coffee maker are also noted. However, a significant number of reviews mention considerable noise levels, stemming from thin walls that allow sound from hallways, outside traffic, the rooftop bar, and neighboring rooms to penetrate. Some guests also report issues with motion sensor under-bed lights disturbing sleep, limited refrigerator space for personal items, and a lack of a proper chair for comfort. Isolated complaints about mold in showers and unreplenished mini-bars also appear.

Dining & Food Quality
The hotel's dining options receive varied feedback, with highlights including the rooftop restaurant, Tesserae, which offers great views and an appealing atmosphere for drinks and food. The Dirty Rascal restaurant is also praised for its ambiance, food, and cocktails. Many guests enjoy the delicious breakfast options, with specific mentions of tasty pancakes and eggs, and good coffee. However, the rooftop restaurant is frequently booked for private events, limiting guest access. Room service is a common source of dissatisfaction, with complaints about slow delivery, late arrivals, cold food, incorrect orders, and being served in take-out containers without proper condiments. Some guests find the menu options limited, and the overall vibe of the main restaurant is sometimes described as too "young" for a family or couples-oriented setting. Additionally, the mini-bar snacks are noted as overpriced.

Location & Accessibility
The hotel's location in Buckhead is widely praised as a major advantage, placing guests within walking distance of numerous restaurants, shopping areas, and grocery stores. Many find it highly convenient for short visits and appreciate its proximity to various attractions, making it easy to explore the city. However, the valet parking situation is a recurring point of concern. It is often described as the only viable parking option and is noted for being expensive. Guests frequently report long waits and disorganization at the driveway, especially during busy periods, which can lead to frustration. While some reviews highlight the excellent accessibility, a few contradictory comments suggest that the hotel can feel somewhat isolated from other areas, implying that a car or the hotel's shuttle service is necessary for broader exploration.

Staff & Service
The hotel's staff generally receives high praise for their professionalism, friendliness, and attentiveness. Many guests highlight the welcoming demeanor of the front desk team, their quick check-in process, and their willingness to be accommodating to requests. The housekeeping team is often commended for their excellent service, and the valet staff are frequently noted for their efficiency and helpfulness in handling vehicles. The event staff also receives exceptional reviews for their role in organizing successful functions like weddings. However, there are instances of negative feedback, including some front desk interactions described as unhelpful or even rude, particularly concerning billing disputes or reservation issues. Room service staff are sometimes criticized for unresponsiveness, and the valet service has faced complaints regarding disorganization and vehicle mix-ups. Some guests also report a lack of follow-up on complaints.

Additional Information
Guests should be aware of several important details that enhance or impact their stay. The hotel implements a destination fee, which is mandatory and covers amenities such as Wi-Fi, in-room water, and the convenient hotel car service for local transport. While the hotel maintains a pet-friendly policy, some guests note challenges in finding suitable outdoor areas for pets. For those with rewards program benefits, upgrades are sometimes granted, though not always guaranteed. The popular rooftop area is frequently reserved for private events, which can limit access for regular guests. There have been recurring issues with billing, particularly concerning minibar charges and credit card processing, requiring guests to diligently review their statements. Additionally, some reviews highlight problems with room reservation issues, including "walked" reservations and rooms not being ready upon arrival. The hotel does not offer self-parking, relying solely on valet services. Furthermore, cribs and pack and plays provided are sometimes deemed inadequate for infants.