Thompson Nashville, by Hyatt

This hotel offers a luxurious urban escape, renowned for its spacious, well-designed rooms and a prime location in The Gulch, making it an ideal choice for sightseers, couples, and business travelers. Its signature feature is a vibrant rooftop bar that provides stunning city views and a lively atmosphere, though it can become very crowded and noisy on weekends. Guests consistently praise the exceptional staff and service, highlighting their friendliness and attentiveness, which contributes significantly to a welcoming stay. The hotel's dining options, including a popular restaurant and coffee shop, also receive high marks. For those seeking a blend of convenience and upscale comfort, this hotel is a strong contender, but guests should be mindful of the potential for weekend noise from the rooftop bar if seeking a quiet retreat.

Facilities & Amenities
Guests highly appreciate the convenient water stations on each floor, offering both sparkling and still water, which many find to be a thoughtful and sustainable feature. The hotel provides a well-equipped fitness center or gym, complete with Peloton bikes and a Peloton rower, allowing guests to maintain their routines. While the mini-bar is well-stocked with various items, some guests express a desire for more empty space to store personal items. The Wi-Fi signal is consistently strong throughout the property, ensuring connectivity. The elevators are noted for being easy to summon, contributing to smooth transitions within the hotel. However, many guests frequently mention the absence of a swimming pool as a notable missing amenity.

Cleanliness & Room Comfort
The cleanliness of the rooms and common areas is consistently praised, with guests describing them as immaculate and spotless. Rooms are generally found to be spacious, featuring modern decor with a retro vibe, and often offering good views. Many guests appreciate the well-appointed bathrooms, which include walk-in showers and, in some suites, soaking tubs, along with full-size bath products, fluffy robes, and slippers. In-room amenities like Nespresso coffee makers and well-stocked mini-bars are also highlighted. Feedback on bed comfort is mixed; while many find the beds comfortable or very comfortable, some describe them as firm or even like rocks, and pillows are occasionally noted as too soft. Some guests mention a lack of dresser drawers or sufficient storage space. Noise levels vary, with some rooms being remarkably quiet despite the hotel's lively areas, while others report significant noise from the rooftop bar on weekends or occasional hallway parties.

Dining & Food Quality
The hotel's main restaurant, Marsh House, receives widespread acclaim for its exceptional food across breakfast, lunch, and dinner. Guests frequently describe the cuisine as delicious, highlighting specific dishes like crispy oysters, New Orleans Oyster Spaghetti, omelettes, burgers, and chicken fried steak, all enjoyed in a great ambience. The Killebrew Coffee shop is also highly regarded for its delicious coffee, cookies, and pastries, including popular options like the Queen Bee latte. The LA Jackson rooftop bar is noted for its drinks and snack foods, with the espresso martini being a favorite, though some guests feel the drinks can be watered down. Room service is available and generally prompt, delivering hot food, but a few guests experienced issues with phone functionality or found the menu offerings, such as flatbreads, to be underwhelming. While many praise the breakfast at Marsh House, some reviews indicate that the overall breakfast choice can be limited.

Location & Accessibility
The hotel boasts an excellent central location within the trendy and energetic Gulch neighborhood, offering a quieter atmosphere compared to the main downtown area. Guests find it highly walkable to numerous local restaurants, shops, and bars within The Gulch itself. Broadway, with its lively music venues, is conveniently accessible, typically a 15 to 25-minute walk or a short ride away, allowing guests to enjoy the action without being directly amidst its chaos. For those with vehicles, valet parking is the sole option available and is consistently described as expensive, often incurring additional fees. Despite the cost, the valet service itself is frequently praised for its efficiency and the friendliness of its attendants.

Staff & Service
The staff at the hotel consistently receives overwhelming praise for being exceptional, friendly, helpful, attentive, and welcoming. Many guests highlight the professional and accommodating demeanor of the front desk team, often mentioning seamless check-in and quick check-in processes. The bell service and valet service are also frequently commended for their efficiency and pleasant interactions. The customer service is noted for going above and beyond, with staff remembering guest names, offering welcome beverages like sparkling wine, and providing excellent local recommendations. While the majority of feedback on housekeeping is positive, a few isolated instances mention missed cleanings or non-restocked mini-bars. Despite the overwhelmingly positive experiences, a very small number of guests reported isolated negative interactions, including unwelcoming front desk staff or perceived rudeness, though these are not representative of the overall sentiment.

Additional Information
Guests should be aware of an additional destination fee that is applied, which some find to be an unexpected cost not always clearly explained at booking. The hotel maintains a pet-friendly policy, with many guests appreciating the accommodation for their furry companions, sometimes without additional charge. For loyal members, rewards program benefits are often highlighted, including room upgrades and other perks. A unique feature is the availability of in-room items for sale, ranging from snacks to more unusual amenities. The hotel is noted for a pleasant hotel scent throughout its hallways and lobby. Some guests express concerns about TV functionality in rooms, citing issues with tuning, streaming, or a lack of smart TV features. The hotel reportedly maintains a strict noise complaints policy, leading to swift security intervention and, in some instances, guest eviction for disruptive behavior. One guest reported a room entry policy where staff entered rooms every 24 hours regardless of a "do not disturb" sign, citing security reasons, which was perceived as an invasion of privacy.