Hotel Topeka at City Center

This hotel is often recognized for its grand lobby and central atrium design, creating a distinctive atmosphere that many guests find appealing. Its signature feature is its direct connection and proximity to the Expo Center and convention center, making it an ideal choice for business travelers and event attendees seeking convenience. Guests frequently commend the friendly staff and the spacious rooms. While some aspects of the hotel show their age, the overall experience is often described as comfortable and good value. Families and couples attending events or exploring the area will find the location and amenities suitable. To ensure a smooth stay, guests are advised to confirm specific in-room amenities like microwaves and be aware of potential noise levels from the central bar area, especially on lower floors.

Facilities & Amenities
The hotel offers a range of facilities, including a popular indoor pool that guests describe as clean and well-maintained, often noting its perfect temperature, though it lacks a hot tub. A fitness center is available, generally considered well-equipped, despite some reports of equipment disrepair. Wi-Fi is provided, but its reliability can be inconsistent for some users. The lobby and other common areas are frequently praised for their beautiful appearance and inviting atmosphere. However, guests occasionally encounter issues with vending machines being empty or inoperative, and elevators can sometimes be slow or out of service, leading to wait times.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is mixed. While many appreciate the spacious rooms and find the beds comfortable, a significant number of reviews highlight that the rooms appear dated, with worn furniture, peeling wallpaper, and rust around bathroom fixtures. Cleanliness is a recurring concern, with reports of dirty bathrooms, slow drains, unclean carpets, and even instances of mold on vents. A notable issue for some guests has been the presence of bed bugs, which is a serious concern. In-room amenities like microwaves and USB charging ports are frequently absent, and A/C units are often described as noisy or ineffective, struggling to cool rooms adequately. Noise from slamming doors and the central bar area can also disturb sleep.

Dining & Food Quality
The hotel's breakfast buffet is a prominent feature, drawing varied opinions. Many guests find it to be a convenient option with a decent variety of choices, and some praise its quality as excellent, particularly highlighting the attentive breakfast staff. However, a considerable number of reviews describe the breakfast as expensive for the value, with complaints about the quality of specific items such as watery eggs, hard pancakes, or soggy bacon. The coffee quality also receives mixed feedback. A common disappointment is that the on-site restaurant and bar are frequently closed or operate with very limited hours, especially on weekdays or holidays, leaving guests with few on-site dining options outside of breakfast.

Location & Accessibility
The hotel's central location is a major advantage, particularly its direct adjacency to the Expo Center and convention center, which is highly valued by attendees of events held there. This provides easy access and convenience, often allowing guests to walk directly to their venues. The hotel is also well-situated with easy access to the interstate. While convenient for event participation, some guests note a perceived lack of nearby restaurants or attractions within easy walking distance, often requiring a short drive to find dining options. Ample parking is available on-site, though the appearance of the surrounding parking area is occasionally mentioned as being a bit rough.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and accommodating nature. Many guests highlight the staff's willingness to go above and beyond, especially in resolving issues or assisting during unexpected circumstances like severe weather. The check-in process is generally described as efficient, though some guests report initial difficulties with third-party bookings or specific night staff. While staff are responsive to immediate requests, housekeeping service can be inconsistent, with rooms not always cleaned daily or towels not replaced unless specifically requested. Overall, the positive interactions with the staff significantly contribute to a more pleasant guest experience.

Additional Information
The hotel maintains a pet-friendly policy, which is appreciated by guests traveling with animals, though some express concern over the high pet fee charged. A deposit policy, typically ranging from $50 to $75, is applied at check-in, and guests occasionally report issues with this amount not being clearly communicated or experiencing delays in its refund. Guests booking through third-party reservation platforms have sometimes encountered problems, including reservations not being found or being unexpectedly cancelled due to overbooking. The hotel's distinctive central atrium design is a unique architectural feature that contributes to its overall ambiance.