Hotel Touring Dolomites - Val Gardena

This hotel offers a memorable stay, distinguished by its incredible rooftop pool that provides breathtaking panoramic views of the surrounding mountains, making it a truly unique feature. Guests consistently highlight the exceptional food quality, the hotel's pristine cleanliness, and the remarkably friendly staff who go above and beyond to ensure a comfortable experience. The central location also makes it an ideal choice for hikers and skiers looking to explore the Dolomites, as well as couples seeking a relaxing and romantic getaway. Families also find the hotel accommodating, with spacious rooms and attentive service. To maximize your enjoyment, consider opting for the half-board option to savor the exquisite dining, and be sure to utilize the convenient shuttle service for easy access to the ski lifts.

Facilities & Amenities
The hotel boasts an impressive array of facilities designed for relaxation and convenience. The signature heated rooftop pool offers stunning panoramic views, providing a perfect spot to unwind after a day of activities. Complementing this is a comprehensive wellness area featuring multiple saunas (including a textile-free option), a steam room, a hot tub, and tranquil relaxation rooms, some offering scenic views and complimentary tea. For winter sports enthusiasts, a dedicated ski room with efficient boot heaters operating continuously ensures gear is ready for the slopes. Guests also appreciate the availability of a well-stocked bar and the convenience of electric car charging stations on-site.

Cleanliness & Room Comfort
Guests consistently praise the hotel's impeccable cleanliness throughout all areas, from common spaces to individual rooms. The rooms are described as spacious, modern, and beautifully furnished, often featuring balconies that offer spectacular mountain views. While most guests find the beds comfortable, one noted them as firmer than preferred. Thoughtful amenities such as plush robes, slippers, and high-quality towels are provided for guest comfort. The bathrooms are generally spacious, with some featuring separate areas for different facilities. Most guests report excellent soundproofing, contributing to a peaceful stay, though a few mentioned occasional noise from external sources if windows were open.

Dining & Food Quality
The hotel's dining experience receives widespread acclaim, with many guests recommending the half-board option. The breakfast buffet is described as expansive, offering a wide variety of high-quality products, including excellent coffee and options for dietary needs like gluten-free. The dinner service is consistently praised for its exceptional food quality, creative and gourmet multi-course menus, and delicious desserts. Dishes are meticulously prepared and beautifully presented, with the kitchen staff accommodating various preferences and offering seconds upon request. While most guests rave about the culinary offerings, a few found the dinner menu to be overly sophisticated or wished for more traditional local dishes. An afternoon snack or cake buffet is also a delightful addition.

Location & Accessibility
The hotel enjoys a highly advantageous central location in Santa Cristina, making it an excellent base for exploring the Val Gardena region. Guests appreciate its close proximity to ski lifts, particularly the Saslong gondola, which is easily accessible on foot or via the hotel's reliable and quick shuttle service. The hotel also provides free public transport tickets, facilitating convenient travel to other towns and attractions. Numerous hiking trails are directly accessible from the hotel's doorstep, and essential services like shops, pharmacies, and ski rentals are nearby. Parking is available on-site, including covered options, though some guests found spaces to be tight. The hotel's position also affords stunning mountain views from many vantage points.

Staff & Service
The staff at this hotel consistently receives glowing reviews for their exceptional friendliness, helpfulness, and attentive service. Guests frequently highlight their professionalism and welcoming demeanor, which contributes significantly to a positive and comfortable stay. The check-in process is typically quick and smooth, and the housekeeping is noted for its impeccable standards. Staff members are often praised for their multilingual abilities and willingness to assist with various requests, including providing ski tickets and recommendations for guided excursions. While the vast majority of guests commend the staff's professionalism, one guest reported a significant issue concerning an uncommunicated room change upon arrival and perceived unprofessional handling of the situation, including a delayed room cleaning.

Additional Information
Guests should be aware that while the hotel is pet-friendly, dogs are not permitted in the restaurant area. A unique and appreciated amenity for skiers is the boot heaters in the ski room, which operate continuously. The hotel often provides thoughtful departure gifts and has been known to arrange special birthday surprises for guests. Some rooms do not feature balconies, and a few have windows at street level, which may impact privacy. There have been occasional comments regarding the relatively high cost of bottled water served at dinner. While the spa rules are generally clear, some guests noted a lack of staff enforcement regarding adherence to these rules, such as wearing appropriate attire in saunas or children in adult-only areas. Although rooms generally do not have air conditioning, fans are available upon request.