TownePlace Suites Bend Near Mt. Bachelor

The hotel is highly regarded for its spacious rooms featuring full kitchenettes, making it a convenient choice for various travelers. Its signature feature is the combination of comfortable, apartment-style accommodations with a friendly staff and a great complimentary breakfast. The hotel's convenient location also stands out, offering easy access to both outdoor adventures and local attractions. It is an ideal fit for families seeking practical amenities, travelers with pets due to its accommodating policy, ski enthusiasts given its proximity to the slopes, business travelers needing extended stay features, and those on extended stays who benefit from the in-room kitchens. To enhance your experience, consider requesting a newly renovated room, and be mindful of potential noise from ongoing construction or thin walls, though many guests find the overall value exceptional.

Facilities & Amenities
Most guests appreciate the hotel's recreational offerings, particularly the heated pool and hot tub, which provide a relaxing end to a day of activities. While the hot tub is a popular amenity, some guests noted that the jets were not always functional or that the water could be hotter, and its outdoor location was less convenient during colder weather. The hotel also features a fitness center, though one guest had difficulty locating it. Free Wi-Fi is available, but several reviews indicate that the complimentary tier can be slow and unreliable for consistent use, potentially requiring an upgrade for better connectivity. An affordable laundry room is a practical addition for longer stays. Some rooms offer access to patios with fire pits, providing a pleasant outdoor space when weather permits. The hotel is currently undergoing renovations, which may result in some visible construction areas and occasional noise, but also promises updated facilities.

Cleanliness & Room Comfort
Guests frequently commend the spacious rooms, which are particularly beneficial for families or those with significant gear, such as ski equipment. A standout feature is the full kitchenette, typically equipped with a refrigerator, microwave, stovetop, and dishwasher, along with essential cookware and dinnerware, making it convenient for preparing meals. While overall cleanliness is generally praised, some older rooms show signs of aging, including stained carpets or outdated appliances, and a few guests reported minor issues like crumbs or a lingering smell. Bed comfort receives mixed feedback; many find the beds comfortable with ample pillows, but some describe them as hard or the sofa beds as less comfortable. Noise levels are a recurring concern, with reports of street noise, hallway noise, and sounds from adjacent rooms due to perceived thin walls. Bathrooms in some older units may have issues like leaky faucets or inconsistent hot water, and some are noted for their small size and limited counter space.

Dining & Food Quality
The complimentary breakfast is a consistent highlight and a major draw for guests, often described as "great" or "superior." The breakfast variety is extensive, featuring a range of hot options such as scrambled eggs, frittatas, and egg sausage sandwiches, alongside oatmeal with various add-ins, fresh fruit, and different types of yogurt, including dairy-free alternatives. Guests can also enjoy waffles, cereals, and a selection of breads, including scones and gluten-free muffins. The coffee is available throughout the day, though a few guests noted issues with its quality or dispenser. The staff attending the breakfast area receives exceptional praise for their friendliness and attentiveness, significantly enhancing the dining experience. While most feedback is positive, some minor comments mentioned the breakfast items occasionally being picked over or appearing reheated.

Location & Accessibility
The hotel's convenient location is a significant advantage for most guests, particularly for those visiting the area for outdoor activities. It offers a direct and short drive to Mt. Bachelor, making it an ideal base for ski enthusiasts. The property is also within walking distance of key attractions such as the Hayden Holms Amphitheater, the Old Mill District, and the Deschutes River, providing easy access to restaurants and shops. Its proximity to downtown Bend and the local university dorms is also appreciated. While situated on a busy street, which can lead to some street noise, this location also provides straightforward access to major routes. Parking is generally described as plentiful and free, although ongoing construction might temporarily reduce available spaces. Overall, the location is well-suited for both recreational and exploratory visits to the area.

Staff & Service
The hotel's staff consistently receives outstanding praise, being described as exceptionally friendly, helpful, attentive, and professional. Guests frequently highlight their willingness to go "above and beyond," such as assisting with early departures, mailing forgotten items, or providing personalized recommendations. The check-in process is often noted as quick and welcoming. Both the front desk team and the breakfast staff are singled out for their excellent service, contributing significantly to a positive guest experience. Housekeeping is also commended for being top-notch, ensuring rooms are clean and well-maintained, though some guests noted that standard room servicing occurs after the third day unless specifically requested. The staff's honesty was particularly appreciated by one guest who had a significant item returned. Overall, the dedication and positive attitude of the staff are a recurring theme, making guests feel comfortable and valued.

Additional Information
The hotel maintains a strong pet-friendly policy, which is highly valued by guests traveling with animals, with many appreciating the convenience of first-floor, end-of-hall rooms for easy dog walks. Guests should be aware that the property is currently undergoing renovations, which may involve visible construction areas and occasional noise, though new rooms are generally well-received. While no on-site ski storage is available, guests found ample space to store skis within their rooms. It's noted that rooms typically lack USB ports, so guests should bring their own adapters for charging multiple devices. Standard room servicing occurs after the third day of a stay, meaning guests might need to request trash emptying or fresh towels more frequently if staying for shorter periods. Some guests also mentioned that while pillow options are good, the sofa beds can be uncomfortable.