TownePlace Suites by Marriott Denver Downtown

The hotel offers a practical and comfortable stay, particularly noted for its spacious rooms equipped with kitchenettes, making it a convenient choice for longer visits and those who prefer to prepare their own meals. This feature is a significant draw, contributing to a home-like atmosphere that many guests appreciate. The hotel is well-suited for long-term stays, families seeking self-catering options and ample space, and medical visitors due to its direct proximity to a major hospital, offering a supportive environment during challenging times. Budget-conscious travelers also find value here, appreciating the included amenities and overall cost-effectiveness. While the hotel's age is a recurring theme in feedback, guests consistently highlight the exceptional service provided by the staff. To enhance your experience, consider requesting a room away from the main road to minimize potential traffic noise, and be prepared to fully utilize the in-room kitchen facilities for added convenience during your stay.

Facilities & Amenities
Guests frequently commend the hotel's kitchenettes, which are often described as full kitchens, equipped with a refrigerator, stovetop, and necessary utensils, allowing for meal preparation and cost savings. This amenity is particularly valued by those on extended stays. The hotel also provides a fitness center that, while sometimes described as basic, is generally considered well-equipped with cardio machines and a good selection of free weights, catering to guests' exercise needs. A guest laundry room is available, though some visitors have noted issues with machine functionality or cleanliness. The lobby is often characterized as small and not ideal for social gatherings. However, the hotel offers free Wi-Fi and an abundance of working electrical outlets in rooms, ensuring guests can stay connected and power their devices. An outdoor grill is also available for guest use, and a small snack bar in the reception area provides convenient options.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is notably mixed. Many guests report finding their rooms very clean and comfortable, praising the spaciousness and overall tidiness. However, a significant number of reviews describe rooms as old, run-down, or in need of major renovation, citing issues such as stains, mold, worn carpets, peeling paint, and broken fixtures like shower curtain rods or cabinet drawers. Some guests even reported severe issues like bed bugs or unflushed toilets. Bed comfort receives varied comments, with some finding beds cozy and restful, while others describe them as worn or sagging. Noise levels are also a point of contention; while some appreciate the quiet location, others are bothered by street noise, frequent ambulance sirens from the nearby hospital, or loud guests, attributing this to thin walls or noisy air conditioning units.

Dining & Food Quality
The complimentary breakfast at the hotel receives highly mixed reviews. Most guests appreciate the convenience and the fact that it is included, with some describing it as delicious, varied, and enjoyable. However, a substantial number of reviews express disappointment with the food quality and selection. Specific complaints include items being undercooked, stale, or expired, such as rotten bananas, old muffins, expired hot sauce, or raw meat options like sausage and turkey bacon. Some guests noted a lack of common breakfast staples like syrup for waffles, biscuits for gravy, or basic bread. The coffee is generally available, but some found the milk and creamer options limited. The overall sentiment suggests that while the breakfast is a convenient offering, its quality and variety can be inconsistent and may not meet all guests' expectations.

Location & Accessibility
The hotel's location is a significant advantage for many guests, described as central and conveniently close to various attractions and downtown areas. It is within walking distance of numerous stores, restaurants, and the State Capital, with public transportation options like bus stops providing easy access to other parts of the city and the convention center. The proximity to a major hospital is particularly beneficial for medical visitors. Parking is generally available and often noted as free and convenient, including covered options, though some found it challenging to locate the entrance or noted high costs in specific instances. While the immediate neighborhood is considered safe by many, some guests expressed concerns about the surrounding area, mentioning the presence of homeless individuals or a less secure feeling after dark, and the constant noise from nearby traffic and ambulance sirens.

Staff & Service
The staff and service at the hotel consistently receive overwhelmingly positive feedback, standing out as a major highlight for many guests. Reviewers frequently describe the team as exceptionally friendly, helpful, accommodating, and attentive, often going above and beyond to assist with requests and ensure a pleasant stay. The check-in process is generally reported as smooth and efficient, with staff often allowing early check-ins when possible. Guests appreciate the warm welcome, including thoughtful gestures like gift bags upon arrival. While most experiences with staff are positive, there are isolated instances of perceived rudeness or issues with reservation handling. Housekeeping service receives mixed comments, with some noting a lack of daily cleaning or issues with towel replenishment, but overall, the staff's dedication to providing excellent service is a recurring theme.

Additional Information
Several important details enhance or impact a stay at this hotel. The pet-friendly policy is appreciated by guests traveling with animals, though some found finding suitable outdoor areas for pets challenging. Guests should be aware of potential incidental fees charged upon check-in, which some found unexpected or not clearly communicated. The hotel's housekeeping policy typically involves cleaning rooms every other day, which can be a surprise for some guests expecting daily service, and may impact the availability of fresh linens. Despite its age, the hotel is often described as a good value for its price point. Many guests highlight the thoughtful touch of receiving a welcome gift bag upon arrival, containing snacks and water, which contributes to a positive first impression.