TownePlace Suites by Marriott Detroit Livonia

This hotel is notable for its spacious suite-style rooms that often include full kitchens, providing an apartment-like experience that appeals to families and long-term guests seeking extended stays. While many guests consistently commend the friendly and accommodating staff for their exceptional service, feedback on the property's overall condition is notably mixed, with numerous comments indicating an outdated appearance and a significant need for comprehensive renovations. A recurring point of disappointment for many visitors is the non-functional swimming pool, which guests often expected to use based on listed amenities. The hotel's cleanliness also receives conflicting reviews, ranging from praise for spotless rooms to concerns about unkept areas. For those considering a stay, it is advisable to confirm the current status of amenities like the pool and clarify the incidental deposit policy upon booking to avoid any unexpected issues.

Facilities & Amenities
The hotel offers suite-style accommodations equipped with full kitchens, which many guests appreciate for the convenience of preparing meals, though some note issues with the cleanliness and condition of these kitchen areas. A significant point of frustration for many visitors is the Wi-Fi service, which is frequently reported as unreliable, non-functional, or requiring an additional daily fee for multiple devices, making it unsuitable for business travelers or families needing consistent connectivity. The swimming pool is consistently mentioned as being closed and out of order for an extended period, leading to considerable disappointment for guests who booked with the expectation of using it. Other facilities such as the fitness room are described as too small with limited equipment, and the laundry machines are often reported as broken. Furthermore, several guests experienced issues with elevators being out of service and a lack of consistent hot water in their rooms.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is highly varied, presenting a mixed picture. While some guests found their rooms to be clean and quiet, a significant number reported serious concerns, including sticky floors, dust, crumbs in drawers, and the presence of ants, spiders, or even mold in various areas, particularly in bathrooms and kitchens. Many reviews highlight that the rooms are outdated and in poor condition, with visible wear and tear such as worn carpets, damaged fixtures, and unrepaired areas. Bed comfort also receives mixed reviews, with some finding beds comfortable while others describe them as too hard or uncomfortable. Noise levels are generally reported as quiet, though some guests experienced disturbances from neighboring rooms or hotel systems. A major point of contention is the housekeeping service, which is frequently noted as being absent or infrequent, leading to a lack of fresh towels and room cleaning throughout guests' stays.

Dining & Food Quality
The complimentary breakfast offered at the hotel receives highly mixed reviews from guests. Many appreciate the convenience and variety, describing it as good, delicious, and having a big selection of hot items. However, a substantial number of guests express disappointment with the food quality and availability. Common complaints include items not appearing fully cooked, serving areas being empty well before the end of breakfast hours, and the use of highly processed or microwaved ingredients. Some guests found the breakfast offerings to be weak or limited, particularly for those with specific dietary preferences, noting a lack of fresh or healthy options. Despite these criticisms, the availability of breakfast is generally seen as a positive, even if the execution leaves much to be desired for some visitors.

Location & Accessibility
The hotel's location is generally viewed as convenient, situated close to major highways, making it easily accessible for travelers. Guests appreciate its proximity to a variety of restaurants and stores, providing ample dining and shopping options within a short distance. Many describe the area as safe and quiet, contributing to a pleasant stay. However, a recurring issue mentioned by several guests is the difficulty in locating the property due to poor signage or small, inconspicuous directions, leading some to drive past the entrance multiple times. Parking is available on-site, which is a convenience for many, though some recent reviews note that a new daily fee has been introduced, which was not always expected. Overall, the location is considered a bonus for its accessibility to local amenities and attractions, despite the initial challenge of finding the entrance.

Staff & Service
The staff and service at the hotel receive overwhelmingly positive feedback from guests, standing out as a consistent highlight. Many reviews commend the team for being exceptionally friendly, helpful, professional, and accommodating, often going above and beyond to assist visitors with their needs and make their stay enjoyable. The check-in process receives mixed comments; while some found it quick and efficient, others experienced delays or issues with room assignments and key cards. Despite the positive interactions with staff, a significant and frequent complaint pertains to the housekeeping service, or rather the lack thereof, with many guests reporting no room cleaning or fresh towel delivery throughout their multi-day stays. Additionally, the hotel's policy regarding the incidental deposit is a source of frustration for many, with guests noting the high amount and slow return of funds to their credit cards, often without clear communication.

Additional Information
Guests should be aware of several important details that frequently arise in reviews. The incidental deposit policy is a notable concern, with many guests surprised by the high amount required and the extended time it takes for the funds to be returned to their accounts. For those traveling with animals, the pet policy has caused confusion, as some guests were informed of a weight restriction (under 25 pounds) upon arrival that was not clearly communicated during booking. The property is undergoing renovations, which, while necessary due to the hotel's outdated condition, have led to noise disturbances from jackhammering and muddy conditions without prior notice. Despite these challenges, the hotel's suite-style accommodations make it particularly suitable for long-term stays. Some guests also reported a persistent unpleasant odor in certain rooms or buildings, which impacted their comfort during their visit.