TownePlace Suites by Marriott Harrisburg Hershey

This hotel is often praised for its spacious rooms and the convenience of having a full kitchen available, making it a practical choice for longer stays or those who prefer to self-cater. A consistent highlight is the friendly and helpful staff, who frequently receive commendation for their welcoming demeanor and responsiveness. The complimentary breakfast is another significant draw, noted for its variety and quality. This hotel is particularly well-suited for families visiting nearby attractions like Hershey Park, offering ample space and amenities for children. It also caters well to business travelers seeking comfortable, quiet accommodations, and road trippers looking for a convenient and reliable stop. For pet owners, the hotel offers a welcoming environment. To enhance your stay, consider requesting a room away from maintenance areas to avoid potential noise, and if the hot tub is a key amenity for your visit, it is advisable to confirm its functionality upon arrival.

Facilities & Amenities
Guests frequently appreciate the range of facilities available, including an indoor pool and a hot tub, though the hot tub is often reported as being out of order or unclean. The pool itself is described as small but generally enjoyed by children, with ample towels usually available. A significant advantage for many guests is the inclusion of a full kitchen in the rooms, equipped with a refrigerator, microwave, stove, dishwasher, cookware, dishes, and silverware, providing great flexibility. The hotel also offers a fitness center or gym, though some guests noted it could be cleaner. Other convenient amenities include free Wi-Fi throughout the property and a 24/7 coffee and water station, ensuring guests have access to refreshments at any time. A laundry area is also available for guest use.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is notably mixed. Many guests report rooms as being filthy, citing issues such as visible mold on bathroom walls and ceilings, pervasive unpleasant odors (ranging from musty and wet dog to smoke or cleaning product fumes), and various stains on carpets, sofa beds, and linens. Some also noted dirty floors and dust accumulation. Conversely, a significant number of reviews praise the rooms as clean and well-maintained. Regarding room condition, some describe the property as dated and in need of a refresh, with instances of cracked windows, torn curtains, malfunctioning door locks, and busted cabinets. However, others found rooms spacious and seemingly recently updated. Bed comfort is generally positive for main beds, often described as comfortable beds with high-quality linens, but pull-out couches are frequently deemed uncomfortable or unusable. Noise levels are a recurring concern, with guests reporting disturbances from thin walls, other rooms, highway traffic, and even maintenance room equipment.

Dining & Food Quality
The hotel's complimentary breakfast consistently receives high praise from guests, often described as amazing, excellent, and a full hot spread. The breakfast variety is a significant highlight, typically including options such as bacon, sausage, multiple types of eggs, and make-your-own waffles. While most guests found the food quality to be very good, some noted the absence of fresh cut fruit. The coffee is available, though a few guests found it to be weak. The breakfast area itself can become quite crowded during peak times and is sometimes described as small or narrow, with some observations of stained seating. Despite these minor points, the overall sentiment towards the breakfast offering is overwhelmingly positive, with staff often commended for their efforts in restocking items and ensuring a pleasant start to the day.

Location & Accessibility
The hotel's location is widely regarded as convenient and advantageous for various types of travelers. It offers easy access to the highway, making it a practical stop for road trips. Guests appreciate its proximity to major attractions, particularly Hershey Park and Hershey's Chocolate World, typically within a 20 to 25-minute drive. The surrounding area provides ample amenities, including various restaurants within walking distance and nearby shopping plazas, stores, and gas stations. Many guests found the area to be safe and quiet, often situated in a well-landscaped environment with low-rise office buildings. While the hotel features a normal parking lot, some guests noted an unexpected parking fee upon checkout. Overall, the location is a strong positive, offering both convenience for local exploration and ease of transit.

Staff & Service
The staff and service at this hotel consistently receive glowing reviews, standing out as a major highlight for many guests. The team is frequently described as excellent, amazing, super friendly, helpful, polite, responsive, and attentive. Guests commend their welcoming attitude and hospitable demeanor, often noting specific positive interactions with front desk and breakfast staff. The check-in process is typically reported as flawless, quick, and easy, with staff often accommodating requests for early check-in or late check-out. While most feedback on service is positive, some guests experienced issues with housekeeping, reporting a lack of service for multi-night stays or needing to request basic supplies like towels and toilet paper. Despite these isolated concerns, the overall impression is that the staff are dedicated to providing a positive guest experience, often going above and beyond to assist.

Additional Information
Guests should be aware of the hotel's pet-friendly policy, though some reviews highlight a significant non-refundable pet fee and challenges in finding suitable outdoor areas for pets. While the hotel aims to provide a comfortable stay, recurring issues with amenities include the hot tub frequently being out of order or not properly maintained, and occasional reports of the pool area being unclean. Some guests also noted general maintenance issues within rooms, such as leaking air conditioning units or clogged drains. There are mixed reports on the hotel's overall condition, with some finding it dated and in need of a remodel, while others perceive it as well-kept. Guests have also reported concerns regarding room security, including issues with key cards and doors not feeling entirely secure.