TownePlace Suites by Marriott Kansas City at Briarcliff

This hotel offers a unique blend of urban convenience and home-like comfort, with its signature feature being the spacious rooms equipped with full kitchenettes, many boasting stunning views of the Kansas City skyline. The inviting outdoor patio areas, complete with fire pits and grills, provide a memorable space for relaxation and socializing. It is an ideal choice for families seeking ample space and self-catering options, business travelers needing a comfortable long-term stay with a dedicated workspace, and pet owners who appreciate the accommodating policy. Sightseers and concert-goers will also find the location convenient for accessing downtown attractions. To enhance your experience, consider requesting a room on a higher floor for the best views, and be prepared for potential noise from adjacent rooms due to thin walls. Utilizing the in-room kitchen facilities can significantly add to the comfort and convenience of your stay.

Facilities & Amenities
The hotel provides a range of facilities designed to enhance guest convenience and comfort. Many guests appreciate the well-equipped fitness room, described as spacious, though some expressed a desire for additional equipment like specific exercise bikes or pull-up machines. The saltwater pool is available, but feedback is mixed, with some guests noting it was out of service or too cold for children. For longer stays, the laundry room is a valuable amenity, though its cost is noted. A standout feature for many is the inclusion of full kitchenettes or full kitchens in the rooms, complete with full-size refrigerators, freezers, dishes, and silverware, making self-catering highly convenient. Guests generally report a good Wi-Fi signal throughout the property. However, the elevators are a frequent point of concern, often described as slow or with one being out of service, leading to wait times. The outdoor patio, featuring inviting fire pits and grills, is consistently praised as a wonderful space for relaxation and social gatherings. Additionally, the availability of an EV charger is a welcome modern convenience for electric vehicle owners.

Cleanliness & Room Comfort
Guests generally commend the hotel's cleanliness, frequently describing rooms and common areas as spotless and super clean. However, some isolated instances of initial issues like crumbs on floors, dusty surfaces, or a stale odor upon entry were reported. The spacious rooms are a significant positive, offering ample space for families and longer stays. While most guests found the beds comfortable, some noted issues with worn-out mattresses or needing better pillows. Noise levels are a recurring concern, with many guests reporting thin walls that allow sounds from adjacent rooms, footsteps from above, and even plumbing noises to be easily heard, significantly impacting sleep quality. The smoke detector strobe light is also a common complaint, flashing intermittently and disturbing sleep. The bathroom areas are often described as clean and modern. However, the shower design, featuring a half-glass door, frequently leads to water splashing onto the floor, and water pressure is often cited as low or inconsistent, with clogged shower heads. Some rooms also showed signs of peeling paint in the bathroom. The lack of paper cups in rooms for coffee is a minor but noted inconvenience.

Dining & Food Quality
The complimentary breakfast at the hotel consistently receives high praise from guests, often described as "great," "delicious," "hot and fresh," and even "the best ever." The food quality is a significant highlight, with many appreciating the variety of options available. Guests mention a decent breakfast variety, including standard hot buffet items like scrambled eggs and sausage, alongside unique offerings such as egg soufflé and Belgian waffles. The availability of good coffee is also frequently noted, with options for both regular and decaf. The staff overseeing the breakfast area are particularly commended for their exceptional friendliness and attentiveness, often going above and beyond to ensure all guests feel welcome and well-served, even during busy periods. The positive experience at breakfast contributes significantly to guests' overall satisfaction with their stay, making it a highly anticipated part of their morning routine.

Location & Accessibility
The hotel boasts a highly convenient and central location, making it an excellent choice for downtown access and exploring the city. Guests appreciate its proximity to major attractions and event venues, often noting it's just minutes from downtown. The surrounding neighborhood is frequently described as nice, quiet, and even splendid, offering a pleasant environment away from the immediate city bustle. While some guests found a good selection of nearby restaurants, boutiques, and spas within walking distance, others noted a lack of immediate food or store options close by. Parking is generally considered good and is often available for free, adding to guest convenience. The hotel is easily accessible, located right off the highway and simple to reach from the airport, though the airport shuttle service sometimes experiences long wait times. Many rooms offer city views of the Kansas City skyline, which guests find beautiful. However, some guests noted that ongoing road closures on a nearby bridge could impact travel times to downtown.

Staff & Service
The hotel staff consistently receives overwhelmingly positive feedback for their friendliness and helpfulness. Guests frequently highlight their welcoming demeanor, attentiveness, and willingness to accommodate requests, contributing significantly to a positive stay. The check-in process is often described as quick and easy, setting a good tone upon arrival. While most interactions are positive, some guests reported issues with housekeeping services, including rooms not being cleaned as requested, sheets not being changed, or delays in receiving fresh towels. There were also isolated instances of staff being perceived as rude or unhelpful regarding specific requests, such as obtaining extra towels. Despite these occasional issues, the overall sentiment towards the staff is highly favorable, with many guests praising their genuine and personable approach. The staff's commitment to providing excellent service is a recurring theme, making guests feel valued and well-cared for throughout their visit.

Additional Information
The hotel maintains a pet-friendly policy, allowing guests to bring their dogs, which is a significant advantage for many travelers, though some note a hefty fee is associated with this. Guests should be aware of the hotel's deposit policy, which some found to be unexpectedly high. A recurring technical issue mentioned by guests is the TV auto-shutoff feature, where televisions automatically turn off after a few hours of continuous use, and the sleep timer cannot be easily overridden, causing frustration. For those on long-term stays, the hotel is well-suited, with many guests staying for weeks or even over a month, appreciating the in-room kitchen facilities. The property is generally perceived as a newer hotel, with modern furnishings and a clean appearance. However, some guests reported experiencing maintenance issues such as fire alarm tests or water shut-off notices during their stay. While the hotel aims for a high standard, some guests expressed disappointment with how their rewards program benefits were handled, particularly regarding room upgrades or point redemptions.