TownePlace Suites by Marriott New Hartford

The hotel is widely appreciated for its spacious suites equipped with kitchenettes, offering a home-like environment for guests. This feature, combined with a welcoming atmosphere, makes it particularly well-suited for families seeking comfortable accommodations, business travelers requiring functional living spaces for extended stays, and college visitors due to its convenient location near local universities. Guests consistently highlight the hotel's overall cleanliness, the comfort of its beds, and the friendly, helpful demeanor of the staff. To ensure a smooth experience, it is advisable to confirm the availability of amenities like the pool, as there have been occasional closures, and to verify the specific room layout, especially if relying on sofa beds, as their comfort can vary. Additionally, guests are encouraged to diligently keep track of their personal belongings.

Facilities & Amenities
The hotel offers a range of facilities and amenities designed to enhance guest comfort and convenience. The indoor pool is a popular feature, often described as heated and a great option for families, though some guests have noted occasional closures or issues with unsupervised children. A well-equipped fitness center is available, praised by many for its quality, although some found it lacking disinfectant wipes. Guests particularly value the free laundry room with washers and dryers, which is a significant benefit for extended stays. An outdoor patio area provides space for relaxation and activities like cornhole and grilling, though some found the cushions wet or the area not consistently cleaned. Other amenities include free Wi-Fi with good speed, and an EV charger for electric vehicles. Some guests experienced issues with TVs being small or having remote problems, and some electrical outlets near beds only functioning when the light switch is on.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is generally positive, with many describing the rooms and bathrooms as very clean and well-maintained. The beds are frequently praised for being comfortable, providing a restful sleep. Many guests appreciate the spacious suites, which often include a kitchenette or full kitchen equipped with a refrigerator, stovetop, and microwave, making them ideal for longer stays. The showers are noted for good water pressure, and rooms typically offer ample lighting and outlets. While the hotel is often described as quiet, some guests have reported issues with noise levels from other guests or the air conditioner. Conversely, some found rooms to be small, particularly when the sofa bed was deployed, and its comfort was often criticized. There were also mentions of dated furniture, frayed carpets, and stained bedspreads, along with occasional reports of specific cleanliness oversights like construction residue or uncleaned areas.

Dining & Food Quality
The hotel's dining and food quality, particularly the complimentary breakfast, receives mixed but generally positive reviews. Many guests find the breakfast to be very good, with a variety of options that are both plentiful and tasty, often exceeding expectations. Specific items like waffles, omelettes, and scrambled eggs are frequently highlighted as enjoyable. The availability of a 24/7 coffee and tea setup, including lemon water and various flavored teas, is also appreciated. However, some guests found the breakfast offerings to be limited or uninteresting, and a few noted that the coffee was disappointing. There were isolated concerns about the cleanliness of the food service and eating areas, and a desire for more gluten-free options was expressed. The presence of only one waffle iron occasionally led to waits during peak times.

Location & Accessibility
The hotel's location and accessibility are largely praised by guests, who find it conveniently situated with easy access to the surrounding area. It is described as being close to a wide array of restaurants and shops, including a nearby market and shopping malls, providing ample options for dining and entertainment. Its proximity to the highway allows for easy on and off access, making it a suitable stop for travelers. The area is generally considered quiet, and some guests appreciate the presence of a walking trail directly across the street. While most find the parking to be good and plentiful, there were isolated reports of the hotel being hard to locate or directions needing updates. Some guests also experienced inconvenience due to parking lot maintenance during busy periods, which temporarily limited available spaces.

Staff & Service
The staff and service at the hotel receive widespread praise, with guests consistently highlighting the friendly, helpful, and attentive demeanor of the team. Many appreciate the quick check-in process and the staff's willingness to accommodate requests, such as providing extra items or assisting with room changes. The team is often described as caring and proactive, contributing to a welcoming atmosphere. However, there are notable instances of negative feedback, including reports of unprofessional or rude interactions with specific staff members, and concerns about the front desk occasionally being unattended. Some guests experienced issues with housekeeping not replenishing supplies or cleaning rooms during their stay, requiring them to request items. There were also recurring complaints about billing discrepancies, including unexpected charges or holds on credit cards, and issues with key card deactivation.

Additional Information
Guests should be aware that the hotel has undergone ongoing renovations, which have occasionally led to an unfinished appearance, such as half-painted walls, and some inconvenience during their stay. The property is noted for being pet-friendly, accommodating guests traveling with animals. A significant recurring theme is the presence of noise from sports teams and unsupervised children, particularly on weekends, which can disrupt the quiet atmosphere for other guests. While the hotel aims to provide a secure environment, some guests have raised concerns about security, including the lack of outdoor cameras in parking areas. Additionally, guests frequently report issues with holds placed on credit cards that are not always clearly communicated or promptly released after checkout. There have also been instances of the "Do Not Disturb" policy being overlooked by staff.