TownePlace Suites by Marriott Provo Orem

This hotel is particularly notable for its spacious rooms and the inclusion of full kitchens or kitchenettes in many of its accommodations, making it a strong choice for families and extended-stay guests who appreciate the convenience of preparing their own meals. Its location offers easy access to major roadways and nearby amenities, appealing to business travelers and those on road trips. While many guests praise the generally clean environment and the friendly staff, some recent reviews highlight inconsistencies in room cleanliness and maintenance. To ensure a comfortable stay, guests are advised to request a room away from the freeway to minimize noise and to verify room conditions upon arrival, especially for longer visits.

Facilities & Amenities
The hotel's most highlighted feature is the inclusion of full kitchens or kitchenettes in many rooms, equipped with full-size refrigerators, stoves, microwaves, dishwashers, pots and pans, and dishes, which guests find incredibly useful for longer stays or family travel. The pool and hot tub are generally well-regarded for their temperature and cleanliness, though some note the pool can be cold, and there were isolated issues with the handicapped lift not being understood by staff. A clean and well-equipped fitness center is available for guest use. While Wi-Fi is provided, some guests reported connectivity issues. Laundry facilities are on-site, though one guest found the cost for laundry service to be high. Some rooms lack modern conveniences like charger ports, and older TVs may have poor picture quality or be non-functional.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is notably mixed. Many guests describe their rooms as very clean, spacious, and comfortable, appreciating the ample space and well-maintained appearance. However, a significant number of recent reviews report concerning cleanliness issues, including stains on sheets, hair on bathroom floors, dried urine on toilet seats, a pervasive mold smell, food smears on furniture, and dirty handprints on cabinets. Some rooms are described as dated or in need of renovation, with worn furniture and clogged drains. Bed comfort also varies, with some guests praising comfortable beds while others found them too firm or the pull-out couches uncomfortable. A major recurring issue is noise levels, with frequent complaints about street noise, freeway noise, and footsteps from upstairs neighbors due to seemingly thin walls, impacting sleep quality for many.

Dining & Food Quality
The complimentary breakfast consistently receives positive feedback, with many guests describing it as good, great, and one of the better complimentary breakfasts they have experienced. The large variety of options is frequently praised, catering to diverse tastes. Specific popular items include a waffle maker, crustless spinach quiche, bagel breakfast sandwiches, turkey sausage, bacon, sausage patties, and an oatmeal bar with a wide array of toppings such as pumpkin seeds, walnuts, and cranberries. While some guests found the coffee fresh, others noted issues with it being empty, from the previous night, or not strong enough, and there were instances of a lack of cups or hot water. A critical concern raised was the mislabeling of oat milk, which led to an allergic reaction for one guest, highlighting the importance of accurate food labeling.

Location & Accessibility
The hotel's convenient location is a significant advantage for many travelers, situated right off I-15, providing easy access to the freeway and nearby areas like BYU, SLC, and Park City. This makes it an ideal stop for those on long road trips or visiting local attractions. Guests appreciate being within walking distance of essential amenities, including a gas station (Maverick), a grocery store (WinCo), and various restaurants like Culver's. However, this prime location also comes with a notable drawback: freeway noise and street noise are frequently reported, impacting the tranquility of the stay for many guests. While some guests found ample parking available, others noted that parking can be limited, especially during peak times.

Staff & Service
The hotel staff generally receives high praise for being very helpful, friendly staff, attentive, and pleasant, contributing positively to the guest experience. The check-in and check-out processes are often described as seamless and quick. However, the quality of housekeeping and maintenance services appears inconsistent; while some rooms are well-maintained, others report significant cleanliness issues upon arrival, requiring guests to request basic items like toilet paper or trash removal. There are also instances of maintenance issues, such as non-working TVs or AC units, not being promptly addressed. Despite the staff's general helpfulness, some guests experienced frustration with unresolved issues or perceived unresponsiveness to complaints. The hotel is noted for its pet-friendly service, making travel with animals easier for guests.

Additional Information
The hotel offers a pet-friendly policy, accommodating guests traveling with their animals, though specific areas like the pool are off-limits for pets. Many guests appreciate the availability of various suite configurations, including those with separate bedrooms and living rooms, which provide extra space and comfort, particularly for long-term stays. The handicapped accessible rooms are specifically praised for their suitability. While some reviews describe the hotel as fairly new, a recurring theme is that the property feels dated and in need of renovation, with worn furniture and older fixtures. Despite these observations, many guests still consider it a good value for the amenities offered. Some guests have reported issues with unilateral cancellation of reservations or being double charged, leading to frustration with the resolution process. The hotel also provides thoughtful amenities like loaner ice scrapers for winter travelers.