TownePlace Suites Cleveland Westlake

This hotel is primarily characterized by its suite-style accommodations featuring full kitchens, making it a practical choice for extended stays and those seeking self-catering options. While many guests appreciate the spacious rooms and the generally helpful staff, the property frequently receives feedback regarding its dated appearance and maintenance. It is often chosen by families due to the room layout and by business travelers needing a home-like setup. Road trippers and guests undergoing medical treatment also find its location convenient. To ensure a satisfactory stay, it is advisable for guests to manage their expectations regarding the hotel's age and to verify their room's condition upon check-in, as some units may show signs of wear.

Facilities & Amenities
The hotel offers suite-style rooms equipped with full kitchens, including a refrigerator, which many guests find highly convenient for longer stays or preparing their own meals. There is also an outdoor pool, though some visitors have noted concerns about its cleanliness, with reports of algae. A fitness center is available, but one guest mentioned it felt incomplete. The Wi-Fi service receives mixed reviews; while some find it adequate, others report it being slow, prone to cutting out, and even blocking VPNs, which can be problematic for business travelers relying on secure connections. The overall impression is that while the amenities are present, their condition and functionality can vary.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is highly varied, with a significant number of concerns raised. Many rooms are described as dated, with worn carpets, stained curtains, and furniture showing signs of age. Recurring issues include unpleasant odors such as smoke, musky smells, or chemical scents. Guests frequently report finding dirt, hair, stains on bedding and upholstery, and even mold in bathrooms or on shower curtains. Some rooms have broken fixtures like non-working TVs, heaters, or clogged drains. While some guests find the beds comfortable, others describe them as springy or uncomfortable. Noise levels from other guests or outside can also be an issue due to thin walls, impacting a peaceful stay.

Dining & Food Quality
The hotel provides a complimentary breakfast, which garners mixed reviews. Many guests appreciate the variety and the availability of hot items, including scrambled eggs, sausage, and options like waffles or Jimmy Dean sandwiches. Some praise the breakfast as delicious and plentiful, highlighting the freshness of items. However, a notable number of guests report issues with items running out quickly, especially on weekends, leading to a limited selection of bread, coffee, plates, and napkins. The overall quality is sometimes described as mediocre or subpar, with specific mentions of weak coffee, cold oatmeal, or stale waffles.

Location & Accessibility
The hotel's location is generally considered convenient, offering easy access to the interstate and proximity to various local communities such as Westlake, Rocky River, and Lakewood. Guests appreciate being close to numerous shopping and dining options, as well as the RTA depot. It is described as a quiet property, somewhat set back, which contributes to a peaceful environment. However, some guests have found the hotel difficult to find initially, as it is situated behind another property. Concerns have also been raised about the dimly lit parking lot and uneven sidewalks, which can pose a hazard, especially at night.

Staff & Service
The staff at this hotel consistently receives high praise for their friendliness, helpfulness, and accommodating nature. Many guests highlight specific individuals who went "above and beyond" to ensure a pleasant stay, assisting with requests and providing recommendations. The check-in process is often described as quick and efficient. However, there are instances of mixed feedback, with some guests reporting unhelpful or unresponsive staff when issues arose, such as complaints about noise or room conditions. While housekeeping is available, it operates on an every-other-day schedule, and some guests have noted inconsistencies in the thoroughness of cleaning.

Additional Information
The hotel maintains a pet-friendly policy, which is a significant advantage for guests traveling with animals, though some have noted a high associated fee and challenges finding suitable outdoor areas. Housekeeping services are provided on an every-other-day schedule, which some guests find less frequent than desired, particularly for longer stays. Guests should be aware that noise from other guests or parties can occasionally be an issue, impacting the quiet enjoyment of their room. While not universally reported, some guests have experienced unexpected charges or difficulties with their rewards program benefits.