Treebo Trend Skydale Inn & Suites With Mountain View

This hotel is widely celebrated for its stunning views, offering guests picturesque mountain vistas, serene tea gardens, and the enchanting sight of fog, creating a peaceful and memorable atmosphere. Its spacious rooms are a consistent highlight, providing ample comfort for various traveler types. The hotel is particularly well-suited for couples seeking a romantic getaway and families due to its generous room sizes and dedicated kids' play area. Many consider it an excellent choice for budget travelers looking for a comfortable stay with scenic surroundings. To make the most of your visit, be prepared for a steep access road leading to the property, which some guests found challenging, and manage your expectations regarding on-site dining options, as the hotel primarily offers breakfast.

Facilities & Amenities
The hotel provides a range of facilities aimed at enhancing guest comfort and entertainment. A popular feature is the kids play area, which is frequently praised by families traveling with children. For recreation, guests can enjoy a gym, table tennis, and carrom, though some noted that pool table sticks were occasionally unavailable or some gym machines were broken. Guests appreciate the convenience of free Wi-Fi, although a few found the connection to be slow. Thoughtful touches include a water dispensing machine available every few rooms, kettles with tea/coffee supplies in rooms, and the provision of extra blankets and pillows. The property also boasts a pleasant garden area for relaxation, ensures 24 hours power supply, and provides hot water for guest comfort.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is somewhat mixed, though many guests found the rooms clean and cozy, describing them as well-maintained and spacious. The comfortable beds and modern bathrooms are often highlighted, with some rooms offering balcony views and good light and ventilation. While heaters are provided, some guests felt they were not entirely effective in colder weather. However, a notable number of reviews mentioned issues with unclean linens, dirty blankets and pillows (inside), and some rooms being damp and moist or having a slight stink. There were also reports of mosquitoes and insects, unclean bathrooms, and bedsheets with an unpleasant odor, indicating inconsistency in housekeeping standards.

Dining & Food Quality
The hotel's dining experience receives predominantly negative feedback, primarily due to the absence of an in-house restaurant for lunch or dinner, requiring guests to order from outside. The complimentary breakfast is a frequent point of contention; many guests described it as bad, unhygienic, cold, and limited in variety, often lacking basic options like salads, fruits, or non-vegetarian items. Specific complaints include stale coconut chutneys, burnt food, and dirty vessels or sticky cutlery in the dining area, which some found to have a foul smell and be infested with flies. While a few guests found the breakfast "good" or a "delight," the overwhelming sentiment points to a need for significant improvement in both food quality and hygiene.

Location & Accessibility
The hotel boasts an awesome location with beautiful views, often described as peaceful and offering a great vantage point from the top of the hillside. It is conveniently situated near Ooty railway station and within a short distance of Ooty Lake, making it accessible to key attractions. Guests appreciate the easy access to everything the area offers. However, a significant recurring concern is the approach road to the hotel, which is frequently described as bad, steep, and narrow, making it challenging for vehicles, especially for new drivers or at night due to poor lighting. While car parking is available, particularly in the basement, its steep slope can make it cumbersome, though staff often assist with parking.

Staff & Service
The staff and service at the hotel receive highly polarized feedback. Many guests consistently praise the friendly staff, describing them as polite, cooperative, attentive, and helpful, often going out of their way to assist with sightseeing and general needs. The quick service and warm welcome are frequently highlighted, contributing to a positive experience. However, a significant number of reviews report instances of rude and disrespectful staff behavior, particularly from reception and catering personnel. Guests mention poor response to inquiries, slow service, staff showing attitude, and a general lack of professionalism and courtesy, with some requests being ignored or mishandled. This stark contrast suggests an inconsistency in service quality across different staff members.

Additional Information
The hotel is generally considered a budget-friendly option, offering good value for money, though some guests felt the pricing was high given certain aspects of their stay. Guests should be aware that the hotel maintains a strict check-out policy, with staff promptly reminding guests at the exact check-out time without much buffer. While the hotel aims to provide a comfortable stay, some guests noted a discrepancy between the online images and the actual condition of the rooms upon arrival. The property also offers ample parking, which is a convenience for those traveling by car, despite the challenging access road.