Tremont Lodge & Resort

This hotel is undergoing a significant transformation under new management, emerging as a memorable destination with its beautiful grounds and a commitment to becoming a full-fledged resort. Its signature feature is this ongoing revitalization, promising an enhanced experience with numerous new amenities. Guests consistently praise the peaceful, quiet atmosphere, making it an ideal retreat for those seeking relaxation away from busier tourist hubs. The hotel is well-suited for families due to its spacious accommodations and planned recreational facilities, while couples can enjoy a serene getaway amidst scenic views. Nature lovers and adventurers will appreciate its close proximity to the national park, and pet owners benefit from the welcoming policy. To ensure the best experience, guests are advised to inquire about the newly renovated rooms and embrace the tranquil setting for a truly refreshing stay.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest stays, including multiple pools—both indoor and outdoor—and a hot tub, providing ample opportunities for relaxation and recreation. While many guests enjoy these aquatic features, some note that certain pool areas could benefit from additional maintenance or that specific amenities, like the indoor pool's waterfall, were not always operational. A fitness center is available for those wishing to stay active. The property also features a spacious and beautiful event center, making it a popular choice for gatherings and celebrations. Additional conveniences include grills and a fire pit for outdoor enjoyment, a playground for younger guests, and generally reliable Wi-Fi. Some guests mention the presence of vending machines and ice machines, though parking can sometimes be limited near the main lobby.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is largely positive, with many highlighting the comfortable beds and super fluffy pillows that contribute to a restful night's sleep. The linens are frequently described as high-quality, and rooms are generally found to be clean and well-maintained, especially those that have undergone recent renovations. However, some guests staying in older sections note that rooms can appear dated or show signs of wear, with occasional reports of musty odors, minor maintenance issues like non-working appliances, or specific cleaning oversights. While many appreciate the spacious bathrooms and features like walk-in showers, a few mention issues with low water pressure or slippery tubs. Noise levels are typically quiet, though some report minor disturbances from adjacent rooms or ongoing renovation activities. Mini-fridges, microwaves, and coffee makers are common and appreciated in-room amenities.

Dining & Food Quality
The hotel provides a continental breakfast that receives mixed but generally positive feedback from guests. Many describe the breakfast as "good," "very good," or "delicious," appreciating the convenience and the effort of the staff managing the area. Available options typically include cereal, muffins, toast, eggs, and sausage, along with coffee and juice. While some guests find the selection to be "basic" or "adequate," it is generally considered sufficient to start the day. There have been isolated instances where warm breakfast items were out of stock or staff were not present to prepare food, leading to some disappointment. The breakfast area can also become crowded during peak times. The hotel does not appear to offer other on-site dining options or room service, though local restaurants are conveniently located nearby.

Location & Accessibility
The hotel's location is a significant draw, offering a peaceful and quiet retreat while remaining highly accessible to popular attractions. It is situated at the doorstep of the Smoky Mountains National Park and provides easy access to Cades Cove, making it an ideal base for nature enthusiasts and adventurers. Guests appreciate being in Townsend, a tranquil town with local dining and shops, which offers a welcome escape from the bustling atmosphere of larger tourist destinations like Gatlinburg and Pigeon Forge, yet these areas are still within a convenient driving distance. The property boasts beautiful views of the surrounding mountains and well-maintained grounds. Parking is available, though some guests note it can be limited near the main lobby. It is important to note that the property does not have an elevator, which can be a consideration for guests with mobility challenges accessing upper floors.

Staff & Service
The hotel's staff consistently receives high praise for their exceptional friendliness, helpfulness, and attentiveness. Guests frequently highlight their professionalism and eagerness to assist with various requests, contributing significantly to a positive stay. The check-in and check-out processes are generally described as quick and easy, though a few guests experienced minor delays or issues with key cards. Staff members are commended for their responsiveness to maintenance requests, such as fixing AC units or TVs. The hotel's pet-friendly service and family-friendly service are also frequently mentioned and appreciated. While most interactions are overwhelmingly positive, there are isolated reports of unhelpful responses to specific complaints or inconsistencies in daily housekeeping services, though overall, the staff's dedication to guest satisfaction is a recurring theme.

Additional Information
A prominent aspect of the hotel is its ongoing extensive renovation and upgrades under new management, which guests are excited to see unfold. These improvements aim to introduce new amenities like an outdoor theater and a pickleball court, further enhancing the resort experience. The hotel maintains a pet-friendly policy, offering designated rooms and walking areas for guests traveling with animals, though a pet fee may apply. Many guests find the hotel to be affordable and offer good value, especially considering the future potential. The overall quiet environment is a consistent positive, providing a serene escape. Some guests have noted occasional issues with the electronic key card system and the brightness of outdoor lighting at night. While the property is transforming, guests appreciate the current efforts to provide a comfortable and welcoming stay.