Hotel Tres Palmeiras

The hotel offers a tranquil and pleasant environment, with its beautiful pool area serving as a signature feature that provides a relaxing and fun atmosphere for guests. Many visitors highlight the spacious rooms, comfortable beds, and overall cleanliness as key aspects of their stay. Its good location and the generally attentive staff also contribute positively to the guest experience. The hotel is particularly well-suited for families, who can enjoy the pool and game room, and couples seeking a peaceful retreat with romantic lighting around the pool. Business travelers also find it convenient for its central location. To ensure a smooth stay, guests are advised to confirm their reservation status upon arrival and clarify room specifics, such as views or floor level, as some ground-floor rooms may have limited light. Additionally, be aware of the limited restaurant hours and consider bringing extra blankets, as some rooms may feel cold.

Facilities & Amenities
The hotel features multiple pools, including a large main pool and a heated pool with a hot tub, often praised for their cleanliness, beautiful lighting, and tranquil ambiance, providing a great space for relaxation and enjoyment. However, some guests reported issues with the main pool being dirty or lacking a ladder for easy access, and noted that the pool area closes earlier than expected. The Wi-Fi connection is a frequent point of concern, with many guests experiencing poor signal or slow speeds. For recreation, a game room equipped with billiards, ping-pong, and foosball is available. The hotel offers ample internal parking, though some spots are exposed to the sun. A significant drawback for many is the lack of accessibility, with numerous stairs and no elevator, making navigation difficult for elderly guests or those with mobility challenges, and a lack of handrails in some areas. Additionally, mini-fridges in rooms are often found to be empty, and televisions may have limited channel options or malfunction.

Cleanliness & Room Comfort
Guests generally commend the hotel's cleanliness, describing rooms as well-maintained and hygienic. However, some specific instances of dirty bathrooms, clogged toilets, or an unpleasant appearance in certain ground-floor rooms were reported. Room spaciousness is frequently highlighted as a positive, with many finding the accommodations ample and comfortable, though a few guests noted some rooms felt small or had low ceilings. The beds are widely praised for their comfort and quality linens, ensuring a restful sleep, but some found the sheets to be too thin, leading to feeling cold at night. Noise levels are a significant concern for many, with complaints about sounds from upstairs rooms, kitchen operations early in the morning, banging doors, and general street noise due to poor acoustics. Bathroom facilities, particularly the showers, received mixed feedback, with issues such as weak water pressure, water spreading outside the shower area, lack of hot water, or malfunctions. Some bathrooms also lacked electrical outlets or had poor lighting. Furthermore, the absence of a proper closet or wardrobe in some rooms was noted.

Dining & Food Quality
Breakfast at the hotel receives highly mixed reviews. Many guests praise its variety, regional options, and the freshness of items like tapioca made to order, often describing it as excellent and abundant. However, a significant number of guests reported issues such as weak replenishment of items, missing dishes towards the end of service, and overall poor quality with oily food, hard bread, dry couscous, and limited choices. Some also noted cold coffee or broken coffee machines, and a lack of fruit or cheese variety. The hotel's restaurant and other meal services also face considerable criticism. Many guests found the kitchen closed early or experienced a complete lack of service and staff during operational hours, leading to frustration. The food quality for other meals was often described as bad or oily, with limited and expensive options. Room service was also reported as poor and unresponsive, with long delays or complete failure to deliver requested items.

Location & Accessibility
The hotel boasts an excellent central location, consistently praised by guests for its convenience and easy access. It is strategically situated close to everything in the city, including the bus station, the vibrant downtown area, and major avenues, making it an ideal base for exploring. Guests appreciate being within easy walking distance of various shopping and dining options, as well as other local attractions, which significantly enhances their ability to experience the city without relying heavily on transportation. This prime position allows visitors to effortlessly immerse themselves in the local culture and entertainment. The ease of reaching the hotel and its proximity to key points of interest are frequently highlighted as major advantages, contributing significantly to a positive overall experience for visitors, whether they are in town for leisure or business purposes.

Staff & Service
Feedback on the staff and service is notably mixed. Many guests commend the team for being attentive, helpful, kind, and polite, highlighting their proactive approach and willingness to assist, which often leads to a positive impression. However, a significant number of reviews describe staff as unprepared, unaccommodating, or lacking empathy, with instances of rudeness and general disorganization impacting the guest experience. The check-in process is a frequent point of contention; while some found it quick, many reported it as slow and problematic, with issues like missing reservations or staff demanding unusual documentation. Similarly, requests for late check-out were often denied. Housekeeping also receives varied comments; while some praise its hygiene and attentiveness, others criticize it for being poor, not done, or slow to change towels, leading to frustration and repeated complaints from guests.

Additional Information
Guests should be aware of certain hotel policies that may impact their stay. A recurring point of dissatisfaction is the strict rule prohibiting the consumption of outside food or drinks within the hotel premises, which many guests found restrictive and inconvenient, especially given the limitations of the hotel's own dining services. While a corkage fee was mentioned by one guest in relation to this policy, it was not a widespread complaint. Another notable policy issue concerns the pool hours, which some guests reported as closing as early as 5 PM, despite signage indicating a later closing time of 9 PM, leading to disappointment, particularly in warm weather. These policies, while perhaps intended to manage the property, often resulted in a less flexible and less enjoyable experience for visitors.