Trident Cochin

This hotel offers a tranquil escape, distinguished by its lush, well-maintained gardens and a serene swimming pool area that provides a peaceful oasis for guests. It is an ideal choice for couples seeking a relaxing getaway and families looking for a comfortable stay with engaging activities. The property exudes an old-world charm, creating a unique atmosphere. Guests consistently highlight the exceptional staff service and the high quality of dining, particularly the breakfast, as standout features. While many appreciate the calm, secluded setting, a recurring theme is that the rooms are dated and could benefit from renovation. For business travelers, its location near key industrial areas is convenient. To make the most of your visit, embrace the hotel's quiet ambiance and be prepared to arrange transport for exploring the city's main attractions, as it is somewhat removed from the bustling city center.

Facilities & Amenities
Guests frequently praise the hotel's swimming pool, describing it as beautiful, clean, and a peaceful spot for relaxation, though some note the water can be quite warm. The gardens and courtyard are consistently highlighted for their beauty and meticulous upkeep, contributing to the hotel's tranquil ambiance. For wellness, a spa is available, offering quality treatments, although some guests found the prices to be on the higher side. The gym is present but often described as small, basic, and somewhat dated, with limited equipment. The hotel also provides a games room or recreation room with options like a pool table and carrom board, and organizes various activities for entertainment. Wi-Fi connectivity is generally reliable throughout the property. Some guests noted that the elevator can be slow and is located quite a distance from certain rooms, which can be inconvenient.

Cleanliness & Room Comfort
The hotel generally receives high marks for cleanliness, with many guests describing rooms and common areas as spotless and well-maintained. However, feedback on room condition is mixed; while some found rooms comfortable, clean, and cozy, a significant number of reviews indicate that the rooms are dated and in need of renovation or refurbishment, with worn bedding and discolored carpets in corridors. Bed comfort is largely praised, with guests reporting comfortable beds and quality pillows leading to restful sleep. The bathrooms are noted for being clean and offering premium amenities, though some experienced issues with shower leakage or doors not closing properly. Noise levels can vary; some guests reported hearing noise from adjacent rooms or the corridor, and the proximity to a military airbase means occasional noise from helicopters and planes. It is also noted that windows in the rooms cannot be opened, relying solely on air conditioning.

Dining & Food Quality
The hotel's dining experience is a consistent highlight for many guests. The breakfast buffet receives widespread praise for its excellence, offering a good spread with plenty of variety, including made-to-order options like dosas and eggs, and a focus on local dishes. While the overall food quality in the restaurant is highly regarded, with specific mentions of delicious local cuisine, some guests found the service to be slow or the prices a bit high for certain items. The buffet options are generally good, though some found the dinner selection limited or the food could be cold if arriving later in the evening. Room service feedback is mixed, with some reporting slow delivery or issues with beverage quality. A notable point is that the bar is often not operational due to licensing issues, meaning alcoholic beverages are not consistently available on-site.

Location & Accessibility
The hotel's location is frequently described as peaceful and quiet, offering a serene environment away from the city's hustle and bustle. Situated on Willingdon Island, it provides a tranquil retreat. However, its isolation means it is not close to many shops or attractions, and transport is generally required to reach destinations. Fort Kochi is approximately a 15 to 30-minute drive by taxi or tuk-tuk, and a convenient, inexpensive ferry service to Fort Kochi or Ernakulam is accessible within a short walk to the jetty. While the secluded setting is appreciated for its calm, some guests noted the area around the hotel is not ideal for walking. Parking is available, but it is not covered, leading to vehicles getting dirty, and there are no car cleaning services provided.

Staff & Service
The staff at the hotel consistently receive overwhelming praise for their exceptional service and professionalism. Guests frequently highlight their friendliness, attentiveness, and willingness to go above and beyond to ensure a comfortable stay. The check-in process is generally described as smooth, though some guests experienced delays. Housekeeping is commended for its efficiency and thoughtful actions, ensuring rooms are clean and well-maintained. The restaurant staff are particularly noted for their courteous and efficient service during meal times. Many reviews emphasize the team's dedication to making guests feel welcomed and valued, often providing personalized touches like room decorations for special occasions. While some minor communication issues were noted, the overall sentiment is that the staff are the hotel's greatest asset.

Additional Information
A significant point of discussion among guests is the recent change of ownership from a previous well-known brand to the current management. This transition has led to mixed expectations, with some guests noting a perceived drop in quality or ongoing adjustments, such as the bar not always being operational due to licensing issues, making it a dry hotel at times. The hotel offers various activities and games, including a recreation room with a pool table, and organizes engaging events for guests. Many guests appreciated the complimentary welcome gestures upon arrival and thoughtful room decorations for special occasions like anniversaries or birthdays. Some reviews mentioned occasional power outages and noted that spa prices were considered steep.