Tru by Hilton Edmonton Windermere

This hotel offers a vibrant and modern urban escape, distinguished by its colorful and inviting lobby that serves as a central hub for relaxation and socializing, complete with a pool table and comfortable seating. Guests consistently highlight the hotel's spotless cleanliness, its convenient location near shopping and dining, and the generally friendly and helpful staff. The complimentary breakfast is also a frequently praised feature, offering a good start to the day. This hotel is particularly well-suited for families due to its engaging common areas and family-friendly atmosphere, business travelers who appreciate the fast Wi-Fi and work-friendly environment, and pet owners who benefit from its accommodating policies. For an optimal experience, guests might consider bringing their own pillows if they prefer a firmer option, and be aware that in-room coffee makers and microwaves are not standard amenities.

Facilities & Amenities
The hotel's vibrant lobby and common areas are a significant draw, providing a lively and comfortable space for guests to unwind, socialize, or even work, often featuring a pool table and ample seating. A fitness center is available, though some guests note it can be small or busy. The pool is a mixed experience; while generally clean and warm, many guests express disappointment that there is no hot tub and that the pool is frequently used for swim lessons, limiting general access. Free Wi-Fi is provided and generally reliable, though some guests mention a premium option for higher speeds. A convenient 24/7 coffee and tea station is available in the lobby, along with an accessible snack bar for quick purchases. Ample parking is available on-site, though some guests note the lack of external power outlets for vehicles during cold weather.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is notably mixed. Many guests praise the rooms as spotless, modern, and well-designed, with comfortable beds and laminate flooring that is appreciated for its cleanliness. However, a significant number of reviews report issues such as unclean rooms upon arrival, stained mattresses, and dirty baseboards or showers. Room amenities are frequently cited as lacking; many guests note the absence of a coffee maker, microwave, clock, closet, or drawers, which can be inconvenient for longer stays. Noise is a recurring concern, with reports of paper-thin walls allowing sounds from adjacent rooms and hallways to be easily heard, impacting sleep quality. Housekeeping service is also a point of contention, with multiple guests reporting infrequent or absent room cleaning and towel changes.

Dining & Food Quality
The hotel offers a complimentary breakfast that receives varied feedback. Many guests find the breakfast to be good, delicious, and to offer a great variety of options, including different types of eggs and a pancake machine. The 24/7 coffee and tea station in the lobby is widely appreciated. However, a notable number of guests report issues with the breakfast service, including the area being mobbed and noisy, items running out quickly, cold food (such as eggs and sausages), and a perceived lack of fresh options, with some describing items as "processed carbs." Staff sometimes struggle to keep up with demand, leading to uncleaned tables and overflowing garbage bins. Additionally, the breakfast closing time of 9:00 AM is considered too early by some guests, especially on weekends.

Location & Accessibility
The hotel's convenient location is a significant advantage, placing guests within easy reach of numerous restaurants and shopping centers, often within walking distance. It is described as being in a great neighborhood for walking and exploring, with easy access to major roads and local attractions, making it a suitable base for both leisure and business travelers. The proximity to the highway also allows for quick access to other parts of the city. Ample parking is available on-site, though some guests note that the parking lot design can be challenging for larger vehicles. For guests with accessibility needs, the hotel offers accessible rooms with features like roll-in showers, though some minor design flaws, such as high bathroom mirrors or short shower curtains, are occasionally mentioned.

Staff & Service
The hotel staff generally receives positive feedback, with many guests describing them as friendly, helpful, welcoming, and attentive, contributing to a pleasant stay. The check-in and check-out processes are often noted as quick and smooth. However, there are numerous instances of highly negative experiences reported by guests. These include staff being perceived as rude, unprofessional, or unresponsive to guest concerns, sometimes ignoring requests or speaking dismissively. Specific complaints involve staff failing to honor reservations, refusing to accommodate changes due to external factors like weather, and being argumentative when issues are raised. Housekeeping staff have also been criticized for entering rooms without knocking. This mixed feedback indicates that while many guests experience excellent service, inconsistencies in staff professionalism and problem resolution are a significant concern for others.

Additional Information
The hotel maintains a pet-friendly policy, which is a significant benefit for guests traveling with animals, though some note a substantial pet fee and challenges in finding suitable outdoor areas nearby. Guests should be aware that the hotel's pool is frequently utilized for swim lessons, which can restrict general access, a detail not always communicated upfront. There have been recurring issues with room access, including key cards malfunctioning and, in rare instances, rooms being opened by other guests or staff without proper notification. Some guests have raised concerns regarding privacy, citing instances where personal information was handled in an unprofessional manner. The hotel's design includes laminate flooring throughout the rooms, which is appreciated by many for cleanliness but can be slippery when wet. Additionally, some guests have noted the presence of commercial construction in the vicinity, which can lead to daytime noise.