Tru by Hilton Mason Kings Island

This hotel is widely recognized for its modern and clean aesthetic, offering a comfortable stay, particularly due to its unparalleled proximity to Kings Island. It serves as an ideal choice for families seeking convenient access to the amusement park, as well as sightseers and attendees of local events who appreciate a well-maintained environment. Guests frequently commend the hotel's overall cleanliness and the generally friendly demeanor of the staff. For those planning a visit, it is advisable to be aware of the hotel's pet policy, which has been a point of confusion for some, and to consider requesting a room on a higher floor if sensitive to noise from other guests.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance the guest experience. The lobby area is a popular gathering spot, featuring board games, a pool table, and various cubby spaces suitable for work or relaxation. Guests can also enjoy an indoor pool, though some have noted issues with its temperature being too cold or water not being as clean as desired, and its operating hours sometimes limiting morning use. A fitness center is available, equipped with treadmills and weights, although some equipment like the TV or connection to treadmills may not always be functional. The hotel provides free Wi-Fi and convenient ice machines on various floors, with a water bottle refill station in the lobby. For electric vehicle owners, free EV charging is a notable and appreciated amenity.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is mixed but generally positive regarding cleanliness. Many guests describe the rooms as clean and modern, with comfortable beds and spacious bathrooms. However, several reviews highlight that rooms are often small and sparse, lacking amenities like a microwave or a traditional closet, with storage limited to shelves. Noise can be a significant issue, with many guests reporting thin walls that allow sounds from other guests, loud motor noises from adjacent utility rooms, or street noise to disturb sleep. Some rooms have experienced issues such as peeling walls, unpainted ceilings, broken window shades, leaking AC units, or a persistent sewer gas smell in bathrooms. Additionally, some guests found the beds to be hard and the pillows flat, while hallways and bathrooms could be very cold.

Dining & Food Quality
The hotel's complimentary breakfast receives considerable attention, with many guests praising its variety and the efforts of the staff to keep items stocked. Highlights include a popular pancake machine and a good selection of cereals, yogurt, and hot items like eggs and sausage. However, some guests have reported issues with undercooked sausage, limited protein options, or the coffee running out. While the breakfast is generally considered good for a continental offering, some found the selection limited or the quality inconsistent. The lobby also provides a 24/7 coffee bar with various options, including tea and hot chocolate, which is a convenient feature for guests.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, particularly its unbeatable proximity to Kings Island, often described as being just minutes away or right next to the park. This makes it an excellent base for amusement park visitors. It is also conveniently located near the interstate, making it easily accessible for travelers, and close to a variety of restaurants and stores. Guests appreciate the ease of access to other local attractions, including the Cincinnati Open tennis tournament. While parking is available, some guests have noted issues with the lot being full or non-EV vehicles occupying charging spots, which can be inconvenient.

Staff & Service
The staff at the hotel generally receives praise for being friendly, welcoming, and helpful, with many guests commending their positive attitudes and attentiveness. The check-in and check-out processes are often described as quick and efficient. However, some guests have reported inconsistencies, including long wait times at the front desk due to staff absence or being on the phone, and difficulties with staff understanding English. There have also been instances where staff were slow to respond to room issues or special requests, such as providing extra towels or addressing maintenance concerns. Despite these occasional lapses, the overall sentiment is that the staff strives to provide good service, with many positive mentions of their efforts to accommodate guests.

Additional Information
Guests should be aware that the hotel has a pet-friendly policy, but the associated pet fees have caused confusion and frustration for some, with reported discrepancies between advertised rates and actual charges. The rooms are designed with a minimalist aesthetic, which means they typically do not include a microwave or a traditional business center with a computer, requiring guests to use a communal microwave in the lobby or send documents to the front desk for printing. Some guests have noted the absence of a channel guide for the TV. The hotel features hard floors in rooms, which some appreciate for cleanliness, while others suggest bringing slippers for comfort.