Tru by Hilton Meridian Boise West

This hotel is celebrated for its vibrant and fun lobby, which serves as a central hub for guests with its pool table, games, and comfortable seating areas, fostering a lively and social atmosphere. It is an excellent fit for families with children and teenagers, offering engaging activities, and also appeals to solo travelers and pet owners due to its welcoming policies. Guests consistently highlight the hotel's overall cleanliness and the friendly demeanor of its staff. To ensure a more peaceful stay, it is advisable to request a room located away from the main highway, as noise can be a significant concern for some, and be prepared for a minimalist room design.

Facilities & Amenities
The hotel offers a range of facilities designed for guest enjoyment and convenience. Many guests appreciate the indoor pool and hot tub, though feedback on their temperature can be mixed, with some finding the pool too cold. A well-equipped and spacious fitness center is available for workouts. The hotel provides free Wi-Fi, though some guests reported intermittent connectivity issues. Other conveniences include app entry for rooms, ice machines, and vending machines. Some guests noted that the squeeze bottle dispensers for toiletries in the bathrooms could be difficult to use. While not explicitly stated as a facility, some reviews suggested the addition of a laundry area for longer stays.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is generally positive, with many describing the rooms as clean and the beds as comfortable, some even calling them "heavenly" with soft sheets. The bathrooms are often noted as spacious and modern. However, a recurring theme is the small room size and sparse furniture, with many guests missing basic amenities like a dresser, closet, table and chairs, or bedside lamps. There is typically no coffee maker or microwave in the rooms, and the mini-fridges are very small. Noise is a significant concern, with complaints about street noise from the nearby highway, hallway noise, and the elevator ding. Some isolated reports mentioned dirty rooms upon arrival, including hair or soiled linens, and worn-out pillows.

Dining & Food Quality
The hotel's breakfast generally receives positive remarks for its variety, often including options like cereal, pancakes, eggs, bacon, sausage, bagels, toast, yogurt, and oatmeal. The pancake machine is a popular feature, especially with children, though it can be slow and lead to queues during busy times. Many guests appreciate the complimentary coffee and hot cocoa available 24/7 in the lobby, with the coffee often praised for its quality. However, some guests found the overall breakfast quality to be mediocre, with specific complaints about the eggs tasting powdered or the juice being watered down. Occasionally, hot food items were reported to run out quickly.

Location & Accessibility
The hotel's central location is a major advantage for many guests, offering easy access to the freeway and proximity to various shopping areas and restaurants. It is considered convenient for both business and leisure travelers due to its accessibility. However, the location also presents a significant drawback: loud traffic noise from the adjacent highway is a frequent complaint, particularly for rooms facing that direction, impacting sleep quality for light sleepers. Some guests found the hotel tricky to access from certain directions, and while parking is available, some reviews indicated it could be limited. The proximity to a hospital also means occasional ambulance sirens.

Staff & Service
The hotel staff consistently receives high praise for being friendly, helpful, and attentive. Many guests highlight the quick check-in process and the staff's willingness to accommodate requests, contributing to a positive overall experience. The service is often described as patient and accommodating, with specific mentions of excellent customer service and a welcoming approach to families and pets. However, some isolated incidents reported unaccommodating or dismissive staff responses to issues, particularly regarding room cleanliness or maintenance. There were also recurring concerns about the hotel's housekeeping policy, which does not include daily room cleaning unless specifically requested.

Additional Information
The hotel maintains a pet-friendly policy, even offering milk bones at check-in and providing an enclosed courtyard for pets, which is a significant plus for animal owners. A notable policy is that room cleaning is not performed daily unless guests specifically request the service, which can be an adjustment for some. Several guests reported being charged extra fees for alleged "damaged" towels or linens after checkout, a recurring issue that warrants careful review of statements. The hotel's lobby atmosphere is frequently highlighted as a vibrant and social space, distinct from the minimalist room design. The room layout is often described as efficient for storage, despite the lack of traditional furniture.