Tru by Hilton Mobile

The hotel's modern design and vibrant lobby with games and comfortable seating areas stand out, creating a welcoming and engaging atmosphere. Guests consistently highlight the hotel's overall cleanliness, comfortable beds (though with some mixed feedback), and the generally friendly and helpful staff. The complimentary breakfast is also a recurring positive. This hotel is ideal for travelers seeking a contemporary and functional stay, including road trippers, business travelers needing easy access to highways, and families who appreciate the engaging lobby amenities. Pet owners will also find the hotel accommodating. To enhance your stay, guests should be aware of the compact room sizes and the absence of in-room microwaves or coffee makers, and it's advisable to confirm specific room amenities upon booking.

Facilities & Amenities
The hotel features a modern design and a vibrant lobby that serves as a central hub, offering comfortable seating, various games including a pool table, and board games, creating a social and engaging environment. A well-equipped fitness center is available, complete with free weights and a treadmill, though some guests reported issues with the Peloton bike connectivity or on-screen tutorials. For convenience, the hotel provides 24/7 complimentary coffee and tea in the lobby, along with readily accessible ice machines and vending machines. However, many reviews consistently point out the absence of a swimming pool on the property and the lack of room safes in guest accommodations. The hotel also features practical key-card access doors located around the building for easy entry.

Cleanliness & Room Comfort
Feedback on cleanliness is mixed; while many guests praise the hotel's overall cleanliness, noting fresh smells and well-maintained spaces, a significant number of reviews report issues such as dirty floors, hair in showers and on bathroom floors, soap scum, and even more serious findings like fecal matter or roaches. Some guests experienced rooms that were not properly cleaned upon arrival or during their stay, with housekeeping sometimes failing to service rooms or provide requested items like towels. Rooms are generally described as small or compact, suitable for short stays. While many find the beds comfortable and pillows soft, others report rock-hard mattresses or flat pillows leading to discomfort. Common amenities missing from rooms include a microwave, coffee maker, and a traditional closet, with limited storage space. Noise levels are a concern for some, with thin walls allowing sound from neighbors or loud temperature control units to disturb sleep. Issues with bathroom sinks not draining, showers leaking, or toilets having low pressure were also noted.

Dining & Food Quality
The complimentary breakfast receives largely positive feedback, with many guests describing it as great, good, and above average for a free offering. It typically includes a variety of options such as scrambled eggs, sausage, toast, hard-boiled eggs, and a popular pancake machine. Coffee is available 24/7 and is often praised. However, some guests found the selection to be somewhat limited or basic, lacking items like bacon or hashbrowns. There were also comments about the lack of healthier options, such as a wider variety of fresh fruit beyond apples, and occasional issues with food being cold or certain items like milk tasting off. The hotel does not feature a full restaurant or bar. Guests noted that items available for purchase at the front desk, such as bottled beverages and snacks, can be quite expensive, leading some to seek alternatives at nearby stores.

Location & Accessibility
The hotel's location is consistently highlighted as a major positive, described as great, convenient, and easily accessible from major highways like I-10 and I-65. It is situated in a generally safe and quiet area, yet remains close to a variety of amenities. Guests appreciate its proximity to a Costco, Top Golf, and numerous restaurants and shopping options, many within walking distance. While some noted the immediate surroundings might be a bit secluded, the overall accessibility to essential services and entertainment is a significant advantage. Parking is readily available around the building, with ample free parking for guests, though some mentioned limited spots during peak times or the absence of an awning for protection during rain.

Staff & Service
The staff generally receives high praise for being friendly, helpful, attentive, and professional. Many guests commend their welcoming demeanor and willingness to go above and beyond, especially during unusual circumstances like snowstorms or vehicle breakdowns. The check-in and check-out processes are often described as easy and quick. However, there are notable instances of inconsistent service, with some guests reporting rude or dismissive interactions, particularly regarding payment issues or reservation discrepancies. Housekeeping service also received mixed reviews; while some found it excellent, others experienced rooms not being cleaned, lack of towel provision, or staff being unresponsive to requests. Some guests also noted staff being preoccupied with personal phones or being argumentative.

Additional Information
This hotel is often described as having a modern design and a new property feel, with laminate floors in rooms preferred by many over carpets for cleanliness. Guests should be aware that the hotel's climate control units can be noisy, and some experienced issues with hot water availability. The hotel maintains a pet-friendly policy, which is appreciated by many pet owners, though some found suitable outdoor areas for pets challenging. The lobby offers a unique 24/7 coffee and tea station and a selection of games like a pool table, contributing to a social atmosphere. Guests also noted the convenience of key-card access doors around the building for easy entry.