Tru By Hilton Smithfield I-95

The hotel offers a memorable stay, distinguished by its modern design and vibrant common areas, which provide a welcoming and engaging atmosphere for guests, often featuring a pool table and other games. Its overall cleanliness and the consistently friendly staff are frequently highlighted, contributing to a highly positive experience. The hotel's excellent location near major highways, diverse restaurants, and shopping outlets makes it an ideal choice for road trippers seeking a convenient stop, families looking for amenities like a pool and games, and pet owners traveling with their companions. While most guests praise the comfortable accommodations and good breakfast, some advise bringing your own pillow if you have specific firmness preferences and to confirm the pet fee upon booking, as it can vary. Additionally, guests should inspect the room upon arrival, particularly the floors, as a few reviews noted occasional cleanliness issues in this area.

Facilities & Amenities
Guests consistently appreciate the range of facilities and amenities available, enhancing their stay. The indoor pool is a popular feature, especially for families, though some found the water to be cold. A well-equipped fitness center is available for those wishing to maintain their routine. The lobby is a standout, offering a pool table, board games, a reading nook, and even a desktop computer with a printer, providing diverse spaces for relaxation or work. Free Wi-Fi is readily available throughout the property, ensuring guests stay connected. Rooms are equipped with a mini-fridge, and ice machines are conveniently located. A complimentary 24/7 coffee bar is a much-loved amenity, and vending machines offer additional snack options.

Cleanliness & Room Comfort
The hotel generally receives high marks for cleanliness and room comfort. Most guests found their rooms to be spotless, crisp, and well-maintained, contributing to a pleasant stay. The comfortable beds and quality linens are frequently praised, ensuring a restful night's sleep. However, some guests reported issues with dirty floors, sticky surfaces, or stains on sheets, suggesting occasional inconsistencies in housekeeping. While bathrooms are generally described as spacious and clean, some reviews noted slippery shower floors, low water pressure, or mold in the grout. Noise levels are typically low due to effective soundproofing and door strips that block light and sound, though a few guests mentioned thin walls or loud HVAC units. In-room amenities include a mini-fridge, but guests should note the absence of a microwave or coffee maker in the rooms.

Dining & Food Quality
The hotel's dining options primarily revolve around its complimentary hot breakfast, which receives mixed but generally positive feedback. Many guests describe the breakfast as excellent, good, and varied, appreciating the convenience and range of choices available. Popular items include pancakes made fresh by a machine, scrambled eggs, sausage, oatmeal, yogurt, cereal, and muffins. The coffee bar is a highlight, offering complimentary coffee 24/7. While some guests found the breakfast to be basic or lacking in variety, particularly regarding meat selections, the overall food quality is considered satisfactory for a complimentary offering. The breakfast area is often noted for being clean and well-stocked, with attentive staff ensuring items are replenished.

Location & Accessibility
The hotel's central location is a significant advantage, making it highly convenient for various travelers. Situated directly off I-95, it offers easy access for those on long drives, serving as an ideal stopover point. Guests appreciate its proximity to numerous restaurants, with many diverse dining options available within walking distance, catering to different tastes. Additionally, the hotel is ideally located near shopping outlets, providing excellent opportunities for retail therapy. The area surrounding the hotel is generally considered safe and offers ample amenities, including other services. Ample parking is available on-site, adding to the convenience for guests traveling by car. This strategic placement ensures that guests have everything they need within easy reach, whether for a quick stop or an extended stay, enhancing the overall travel experience.

Staff & Service
The hotel consistently receives high praise for its friendly staff and exceptional service. Guests frequently highlight the team's helpfulness, welcoming demeanor, and accommodating nature, often going above and beyond to assist with requests. The quick check-in and easy check-out processes contribute to a smooth and stress-free experience. Many reviews specifically commend the attentive service provided by the breakfast attendants, who ensure the dining area is well-maintained and food is replenished. While most interactions are positive, a few guests reported isolated instances of staff being less responsive or appearing indifferent. Overall, the staff's commitment to providing excellent service, including pet-friendly service and being accommodating during challenging family times, is a recurring theme, significantly enhancing guest satisfaction.

Additional Information
The hotel's modern design and contemporary aesthetic are frequently noted, contributing to a bright and clean atmosphere throughout the property. This includes thoughtful elements like sound-absorbing walls in hallways and rooms, which contribute to a quieter environment. Guests traveling with animals should be aware of the pet policy, which, while accommodating for animal companions and offering a designated pet area, includes a fee that some found to be higher than expected. While the hotel is generally well-maintained, some guests experienced inconsistencies with room cleaning frequency, noting that full service might not be daily and fresh towels may need to be requested from the front desk. The hotel offers rewards program benefits for loyal guests, which are appreciated. Unique features like a projector-friendly ceiling in rooms and the availability of a desktop computer in the lobby add to the guest experience, providing practical and entertainment options.