Turning Stone Resort Casino

This hotel stands out as a comprehensive entertainment complex, offering a wide array of activities, dining, and gaming all under one roof, making it an ideal destination for a self-contained getaway. Guests consistently praise the overall cleanliness of the property and the comfort of the accommodations. It's a popular choice for couples celebrating special occasions, groups of friends on weekend trips, and leisure travelers looking for a fun escape with abundant entertainment options. Gamblers and entertainment seekers will particularly appreciate the seamless access to the casino, shows, and diverse dining experiences without needing to venture outside. While the expansive nature of the property can be a bit overwhelming for first-time visitors, leading to some navigation challenges, guests recommend being prepared for its size. For added security and direct access to amenities, consider staying in the tower, where rooms are accessed via key-card only.

Facilities & Amenities
The hotel offers convenient complimentary valet parking, which many guests find significantly eases the check-in process and overall stay. Security is enhanced by key-card access elevators, ensuring that only guests can reach the room floors. As a prominent casino resort, it provides extensive gaming options, with staff frequently seen cleaning the slot machines. Guests can also indulge in relaxation at the spa, which offers various treatments and can assist with booking appointments. While there is a pool available, some guests have noted concerns regarding a lack of consistent monitoring, leading to unsupervised children and potentially unsafe activities like jumping from dividers. Additionally, while rooms generally do not include a refrigerator or microwave, guests have reported that a refrigerator can be requested and provided, which is a helpful amenity for longer stays.

Cleanliness & Room Comfort
Guests frequently commend the hotel's high standards of cleanliness, describing rooms as spotless and well-maintained, contributing to a pleasant stay. The beds are often highlighted for their comfort, ensuring a restful night's sleep for many visitors. However, a significant number of guests have reported issues with noise levels within the rooms. Complaints include poor soundproofing, leading to disturbances from conversations in hallways, slamming doors, and external sounds like car engines, particularly during late hours. This noise can significantly impact sleep quality for some, despite the overall comfort of the accommodations. While some rooms are noted for being spacious, others are described as smaller, though still clean and functional. The bathrooms are generally found to be clean and serve their purpose, even if some are on the smaller side.

Dining & Food Quality
The hotel offers an impressive array of dining options, with guests consistently praising the quality and variety of the restaurants available on-site. Many describe the food quality as excellent, highlighting specific establishments like the Steak house and Italian restaurant for their amazing dishes and attentive service. Guests appreciate the convenience of having numerous choices, from quick bites at a tavern to more upscale dining experiences, ensuring there's something to satisfy every palate. The staff in the dining venues are frequently commended for being wonderful, accommodating, and friendly, enhancing the overall meal experience. However, feedback on room service has been mixed; while convenient, one guest reported receiving cold and unsatisfactory food, which was also perceived as overpriced. Overall, the diverse and high-quality culinary offerings are a significant draw for visitors.

Location & Accessibility
The hotel's design as a self-contained entertainment complex means guests have convenient access to all amenities without needing to leave the property, which is particularly appreciated during inclement weather. However, a recurring theme in guest feedback is the challenge of navigation due to insufficient and confusing signage, both outside the property and within the expansive hotel and casino areas. First-time visitors especially find it difficult to orient themselves, with the parking garage also noted for chaotic layouts and unclear directional signs. Despite these navigational hurdles, the availability of complimentary valet parking is a significant convenience, making arrival and departure much smoother. The Tower section of the hotel offers enhanced security, with key-card access required for elevators, providing peace of mind for guests staying in those rooms.

Staff & Service
The staff at the hotel generally receive high praise for their friendliness and helpfulness, with many guests highlighting their willingness to assist with directions and inquiries. The valet service is consistently commended for its efficiency and the courteous demeanor of the attendants, making a strong positive first impression. The check-in process is often described as speedy and easy, contributing to a smooth start to the stay. However, feedback regarding the front desk staff is notably mixed; while some guests found them friendly and accommodating, a significant number reported negative experiences, citing a lack of kindness and helpfulness, particularly with the night crew. Despite these specific concerns, the overall sentiment towards the hotel's service is positive, with staff across various departments, including dining and gaming, being described as wonderful and attentive.