Turquoise

This hotel is primarily noted for its central location, making it a convenient base for leisure travelers and business travelers alike, with some guests finding it suitable for families. While some aspects like breakfast variety and certain staff interactions receive positive remarks, the hotel faces widespread criticism regarding its cleanliness and the overall maintenance of its rooms and facilities. Guests consistently express disappointment with the actual condition of the property compared to their expectations. To ensure a more satisfactory experience, prospective guests should manage their expectations regarding the hotel's upkeep and consider verifying room conditions upon arrival.

Facilities & Amenities
The hotel offers various facilities, though their condition and functionality are frequently questioned. While Wi-Fi is available, its reliability is inconsistent, with some guests reporting it as non-functional. The presence of an elevator is noted, but some guests experienced noisy repairs on them, causing disturbances. A revolving lounge is mentioned in some descriptions, but reviews indicate it is currently not operational. Overall, guests find that the general facilities, while present, are often in a state of disrepair or fall short of expectations, leading to a less comfortable stay.

Cleanliness & Room Comfort
The most significant and recurring concern among guests is the hotel's cleanliness and the condition of its rooms. Many reviews describe dirty rooms, unhygienic bathrooms, and pervasive foul smells, including smoke and liquor. Guests frequently report finding stained sheets, hair on beds, and the presence of insects and cockroaches. The beds are often described as uncomfortable, and rooms suffer from torn wallpaper, damp walls, broken fittings, and non-working locks. The overall impression is that rooms are poorly maintained and do not meet basic hygiene standards, leading to highly unpleasant experiences for many visitors.

Dining & Food Quality
Feedback on dining and food quality is mixed. Some guests appreciate the breakfast variety and find the food to be tasty, highlighting specific dishes. However, many others express dissatisfaction with the food quality overall, describing it as lacking taste or having limited options. Room service is frequently criticized for being significantly delayed or unresponsive, with guests reporting long waits or calls going unanswered. The restaurant is also mentioned, but some guests feel the dining prices are disproportionately high given the quality and service received.

Location & Accessibility
The hotel's central location is consistently highlighted as one of its primary advantages. Guests appreciate its proximity to key city landmarks such as Tribune Chowk and Elante Mall, making it convenient for exploring the area. Its accessibility to various attractions and shopping destinations is a major draw for visitors. The hotel also provides parking facilities, which is a convenience for guests traveling by car. This strategic positioning is often cited as the sole redeeming quality by many who otherwise had negative experiences.

Staff & Service
Guest experiences with staff & service are varied. While some guests commend the friendly staff, helpful attitude, and attentive service from specific departments like housekeeping or front office, a significant number report negative interactions. Many describe the staff as rude, unprofessional, unresponsive, and lacking proper training in hospitality. Issues with room service being delayed or ignored are common. The check-in process is sometimes reported as smooth, but other guests faced difficulties and uncooperative staff when trying to address room issues.

Additional Information
Guests frequently report issues with the hotel's fundamental utilities, including water quality, with some mentioning dirty water from taps and intermittent hot water supply, which significantly impacts bathing. In-room amenities like televisions are often found to be non-functional or offer limited channels. The property is widely perceived as an old property that is in dire need of comprehensive renovation across all its areas, from rooms to common spaces, to meet contemporary standards.