Hotel Union

The hotel's most notable feature is its highly accessible location, situated directly across from the old central bus station and close to major public transportation routes. This makes it an excellent choice for business travelers seeking convenience and affordability, as well as sightseers looking to explore the city's attractions with ease. Guests consistently praise the generally helpful and attentive staff, contributing to a welcoming atmosphere. While many appreciate the overall cleanliness, some reviews point to inconsistencies in room upkeep, with specific concerns about pests. The availability of on-site parking is a significant advantage, though space can be limited. For an improved experience, guests are advised to inquire about recently remodeled rooms, which offer a more modern feel, and to be mindful of the surrounding area's activity, especially during evening hours, as some streets can feel isolated. This hotel is particularly well-suited for budget-conscious travelers who prioritize location and basic amenities over luxury.

Facilities & Amenities
The hotel offers several practical facilities that enhance a guest's stay, most notably the provision of on-site parking, which is a considerable convenience in a central location, although guests note that spaces are limited and can be challenging to navigate. Many rooms have been remodeled, providing a more modern and comfortable environment, and some are equipped with Smart TVs for entertainment. Guests also appreciate the availability of Wi-Fi throughout the property, ensuring connectivity. However, some older rooms still feature dated televisions and old fans, which can be noisy and less effective. There are also reports of a limited number of power outlets in some accommodations, which can be inconvenient for charging multiple devices. The hotel also provides luggage storage, a helpful service for guests arriving early or departing late.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is notably mixed, with a significant number of guests reporting issues. While some rooms are described as clean upon arrival with comfortable beds and new mattresses, a recurring and serious concern is the presence of cockroaches and, in some instances, bed bugs, which greatly detracts from the guest experience. Some rooms are noted to have an unpleasant smell, particularly of cigarette smoke, which can be pervasive. Guests also mention neglected or worn aspects of the rooms, including dirty towels and unclean bathrooms with issues like water puddles or unflushed toilets. Noise levels can also be a problem, with reports of voices, children, and footsteps being audible from adjacent rooms, especially on lower floors, making it difficult to get a restful night's sleep. Some beds are described as hard, and air conditioning is not available.

Location & Accessibility
The hotel boasts a highly advantageous central location, directly opposite the old central bus station, providing excellent mobility for guests. It is conveniently situated near various public transportation options, including the Macrobus, making it easy to reach different parts of the city. Guests appreciate its proximity to key landmarks such as the Diana Theater and the Agua Azul park, as well as practical amenities like a nearby Walmart and other shopping facilities. While the location offers great access to the city's pulse, some guests express concerns about the surrounding streets appearing empty or dark at night, which can generate a sense of unease. Parking is available on-site, though it is described as limited and can be chaotic due to tight spaces and pedestrian traffic.

Staff & Service
The hotel staff generally receives positive remarks for their attentiveness and helpfulness. Many guests highlight the friendly staff at the reception, who are often described as accommodating and willing to assist with various requests, including quick check-in and check-out processes. The team is commended for their commitment to improving the guest experience, with some reviews specifically mentioning the manager's efforts in resolving issues. However, there are isolated reports of slow service for specific requests, such as delivering bathroom supplies, and some guests have encountered rude or haughty attitudes from certain night staff members. Despite these occasional inconsistencies, the overall impression of the staff's dedication to customer service remains largely positive. The hotel also offers luggage storage, which is a convenient service for travelers.

Additional Information
This hotel is often considered a suitable option for short stays or business trips due to its practical amenities and accessible location. Guests should be aware that the hotel is described as rustic and may not align with expectations set by online photographs, as some rooms appear neglected or worn. While the hotel aims to provide a comfortable stay, some guests have reported issues with TV programming, including inappropriate content appearing when changing channels. There are also mentions of a strict policy regarding no date changes or refunds for bookings, which guests should consider prior to reservation. The hotel is generally perceived as offering adequate value for its price, catering to those seeking an economical lodging option rather than a luxurious experience.