Hotel Univers

The hotel offers a memorable stay, primarily distinguished by its excellent location directly facing the port and marina, providing guests with stunning views and immediate access to the beach. This prime position makes it an ideal choice for sightseers eager to explore the town center and nearby attractions, as well as couples seeking a tranquil getaway with picturesque sunsets. Many guests consistently highlight the friendly staff, the varied buffet offerings, and the overall cleanliness of the premises as key strengths. While some rooms are noted for their age, they are generally described as spacious rooms that contribute to a comfortable stay. For families and groups, the hotel's amenities and accommodating atmosphere are particularly appealing. To enhance your experience, consider requesting a room on a higher floor to fully appreciate the scenic vistas, and be aware of the convenient free parking options available just a short walk away from the hotel.

Facilities & Amenities
The hotel features a notable pool area, which many guests find to be a pleasant and tranquil spot for relaxation, often described as clean and not overly crowded, even during peak season. However, some visitors have reported issues with the pool becoming very busy and less clean during high summer, with a few noting concerns about water quality checks. There are also comments about a limited number of umbrellas and an issue with guests reserving sun loungers for extended periods without use, which can be frustrating for others. The hotel offers aquagym sessions, adding to the recreational options. While the pool is generally considered a good size, it can become less suitable for lap swimming when filled with children and families. Some guests also mentioned late-night music from the pool area, suggesting earlier closing times for family comfort. A mini club is available, providing a pleasant sense of freedom for families with children.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is mixed but detailed. Many rooms are described as spacious and generally clean, with some guests praising the housekeeping staff for their thoroughness. However, a recurring theme is that the rooms are outdated and in need of renovation, with some decor described as old-fashioned or mismatched, including the tiles. The beds are frequently mentioned as uncomfortable, often with thin pillows, leading to restless nights for some. While many rooms offer a balcony with pleasant views, some guests experienced issues with the balcony doors not closing properly. The air conditioning system is often cited as old and ineffective, leading to uncomfortable heat in some rooms, especially when located near external AC units. Bathroom fixtures like faucets and showerheads are sometimes reported as broken or providing very low shower pressure. A few guests noted slippery floors in the bathrooms and a lack of soundproofing, leading to noise from neighboring rooms or corridors.

Dining & Food Quality
The hotel's dining experience, particularly the buffet, receives widespread praise from guests. The breakfast is consistently highlighted as excellent, offering a wide variety of options that cater to diverse tastes, with many appreciating its completeness and plentiful choices. The dinner buffet also garners positive comments for its variety and overall food quality, with dishes frequently refilled and menus varying daily. Some guests particularly enjoy the live cooking station where meals are prepared fresh. While most feedback on the buffet is highly positive, a few guests found the dinner to be average or lacking sufficient choice. The restaurant staff are frequently commended for their kindness, attentiveness, and efficiency, contributing significantly to a pleasant dining atmosphere. The availability of gluten-free options at breakfast was a delightful surprise for some, though one guest noted an issue with a vegan request not being fully met.

Location & Accessibility
The hotel boasts an exceptional central location, making it a significant draw for guests. Situated directly on the seafront, it offers immediate access to the port and marina, providing picturesque views and a pleasant promenade for walks. Guests appreciate its proximity to the beach, often just a two-minute walk away, and its easy accessibility to the downtown area, with its numerous shops and restaurants within comfortable walking distance. While the hotel itself has limited parking spaces, which can be a challenge, many guests highlight the convenience of ample free parking available nearby, typically within a short walk at the harbor or just across the road. This makes it convenient for guests arriving by car, allowing for easy unloading at the hotel entrance before finding a suitable free parking spot. The location is also noted for being slightly removed from the main bustle, offering a quieter environment.

Staff & Service
The staff at the hotel consistently receive high praise for their friendliness, helpfulness, and attentive demeanor. Guests frequently commend the professional and efficient service provided across all departments, from the reception staff who are noted for their welcoming attitude and assistance with local information and issue resolution, to the restaurant staff who are described as kind, competent, and pleasant. While most experiences with check-in are positive, some larger groups reported a slow process upon arrival, though staff generally worked to resolve any room allocation issues. The housekeeping team is also highly regarded for maintaining cleanliness in the rooms. However, feedback on bar service is mixed, with some guests noting less satisfactory interactions compared to other areas. Overall, the dedication of the staff to providing a positive guest experience is a recurring highlight in reviews.

Additional Information
The hotel maintains a notable pet-friendly policy, allowing guests to bring their dogs without additional charges and with minimal strict rules, which is highly appreciated by pet owners. Some guests even reported their furry companions receiving a welcome gift upon arrival. This thoughtful approach makes the hotel a convenient choice for those traveling with pets, though finding suitable outdoor areas for dogs nearby can sometimes be a minor challenge. Additionally, the hotel offers nightly entertainment, often featuring live music and performances, including aquagym sessions during the day. While many guests enjoy these offerings, some found the evening entertainment to be a bit outdated or primarily geared towards a specific audience, occasionally leading to a desire for more varied options. Despite this, the presence of regular activities adds to the overall guest experience.