Hotel Universel Alma

The hotel stands out for its unique direct snowmobile access and secure parking, making it an ideal choice for snowmobilers seeking convenience. It also boasts an integrated cinema within the building, offering entertainment right on-site. Guests consistently praise the hotel's overall cleanliness and the spacious rooms, which are often described as modern and well-appointed. The attentive staff further enhances the guest experience, providing friendly and efficient service. This hotel is well-suited for families due to its on-site entertainment and comfortable accommodations, and for business travelers seeking a quiet and convenient base. Leisure travelers will also appreciate its central location and amenities. To ensure a pleasant stay, it is advisable to inquire about your room's view upon check-in, as some guests have noted less desirable outlooks, and be aware that some rooms may experience noise from the air conditioning system.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest comfort and entertainment. Most guests enjoy the pool and hot tub area, describing them as pleasant and well-maintained, providing a relaxing space for both adults and children. However, some guests have noted occasional issues with the pool and hot tub cleanliness, particularly after busy periods, and some found the hot tub water to be only lukewarm. The on-site cinema is a highly appreciated and unique amenity, offering convenient entertainment for all. The fitness facility, however, receives consistent negative feedback, with guests reporting it is small, poorly equipped with half-working treadmills, and lacking basic items like mats, towels, and water. The hotel also provides EV charging stations, though their functionality has been inconsistent for some users.

Cleanliness & Room Comfort
Guests consistently commend the hotel's high standards of cleanliness, describing rooms as immaculate and well-maintained. The rooms themselves are generally praised for being spacious, modern, and recently renovated, often featuring a contemporary design without carpets. Most guests find the beds to be comfortable, ensuring a restful night's sleep. However, there is mixed feedback regarding pillow comfort, with some finding them too firm or thick, and a few guests reported issues with mattress firmness leading to back discomfort. Noise levels are a notable concern for some, particularly from the air conditioning system which can be very loud, and occasional disturbances from corridor doors. Room views vary, with some offering pleasant river vistas, while others face less appealing areas, including a garbage dumpster for some.

Dining & Food Quality
The hotel features an integrated Pacini restaurant, which is a significant convenience for guests, offering both dinner and breakfast options on-site. Most guests praise the food quality at the restaurant, describing meals as very good and reasonably priced for dinner. However, feedback on the breakfast experience is mixed; while some found it to be a great option with an à la carte menu, others noted that it did not consistently include typical continental items like fruit and cereal, and service could be slow, especially during busy periods. Despite these points, the convenience of having a restaurant directly accessible within the hotel is widely appreciated, making it easy for guests to dine without leaving the premises.

Location & Accessibility
The hotel boasts a highly advantageous and central location, making it an excellent base for exploring the area. Guests consistently highlight its proximity to numerous restaurants, bakeries, and pubs, many of which are within easy walking distance. The hotel is also conveniently situated near the river, offering pleasant areas for walks and some rooms with scenic river views. For those traveling by car, parking is available and generally considered free and safe, with options for both surface and covered underground parking. However, some guests have noted that the parking area can appear a bit disorganized, and a recurring comment is the difficulty in locating the hotel's main entrance, often requiring guests to drive around the building to find it. Despite this minor inconvenience, the overall accessibility and convenience of the location are major positives.

Staff & Service
The staff and service at the hotel receive overwhelmingly positive feedback from guests. Reviewers consistently praise the friendly staff for their professionalism, helpfulness, and courteous demeanor. The check-in process is frequently described as quick and efficient, allowing guests to settle into their rooms promptly. Staff members are noted for being responsive to requests and providing good advice on local dining options. However, a significant point of concern for some guests is the housekeeping service during longer stays; several reviews indicate that rooms are not cleaned daily or that towel replenishment is inconsistent, with information about this policy not being clearly communicated upfront. Despite these issues, the overall impression of the service provided by the team is highly commendable.