Hotel Viceroy Riviera Maya (Playa del Carmen, Mexico)


Hotel Viceroy Riviera Maya (Playa del Carmen, Mexico)

About Viceroy Riviera Maya

A few miles north of Playa del Carmen and 40 miles south of Cancun, the Viceroy Riviera Maya offers travelers an elegant escape with chic accommodations and amenities. The beachfront property puts guests with close proximity to fishing, sailing and other activities. Sophisticated villas feature private patios complete with plunge pools and outdoor showers, and a lovely terrace. Modern amenities include free Wi-Fi, flat-screen TVs, DVD players, iHome docking stations, minibars and air-conditioning. Upgraded villas add butler service. The Viceroy Riviera Maya offers a nice range of amenities from the spa to the outdoor pool, gym, library lounge and activities desk. There are two restaurants on property. La Marea features a contemporary Mexican and Mediterrean inspired menu, while the outdoor Coral Grill & Bar features a mix of seafood, pizza and other dishes. Area attractions such as Tulum, Xcaret and Xel-ha are within driving distance of the hotel.

Top amenities

  • WiFi in lobby

  • Free WiFi

  • Pool

  • Spa

  • Parking

  • Pets

  • A/C

  • Restaurant

  • Hotel bar

  • Gym


Playa Xcalacoco Frac 7, 77710, Playa del Carmen, Mexico

Rating overview

trivago Rating Index based on 907  reviews from:
  • Location
    Excellent  8.8 / 10
  • Rooms
    Excellent  9.1 / 10
  • Service
    Excellent  9.2 / 10

Positive Reviews


Serene and Secluded

Tucked in the jungle, the Viceroy Riviera Maya offers an intimate, private hotel experience away from the crowds. Quite a few guests who have stayed here couldn’t help but comment that the property offers a peaceful setting that makes everybody feel as though they are in their own private world.


Flavorful Food

Creative and fresh cuisine at both La Marea and the Coral Grill and Bar get rave reviews for the quality and originality. Diners also add that the service at both places is impeccable and that all of the dishes are beautifully plated.


Service Oriented Staff

Whether it’s at the spa, the activities desk or the beach, the employees at the Viceroy Riviera Maya seem to stand out because of their excellent service. Helpful, respectful and all about service are just a few ways guests have described the stellar staff.

Negative Reviews


Noise From Neighboring Hotel

While the hotel has a reputation for being a peaceful retreat, there have been instances where guests have complained they heard noise from the neighboring hotel. This typically happens when there is a DJ spinning at the pool, and not on a regular basis.


Difficult to Find for Some

No huge signs and a sort of hidden entrance have made it challenging for some travelers to find the hotel when they were driving in for the first time.


Spotty Wi-Fi Connection

There have been instances guests have noticed the iffy Wi-Fi connection. While this doesn’t seem to bother a lot of people, those who have to stay connected constantly may be inconvenienced if the issue arises.

All amenities

Wellness / Spa
  1. Beauty salon
  2. Steam room
  3. Massage
  4. Sauna
Property amenities
  1. Entrance Hall/lobby
  2. Express check-in
  3. Gym
  4. Hairdresser
  1. Wheelchair accessible
Room amenities
  1. Balcony (upon inquiry)
  2. Ironing board
  3. Openable windows
  4. Television
Sports facilities
  1. Surfing
  2. Diving
  3. Yoga
Food and beverage
  1. Diabetic food

Arrival / Departure

  1. Check in: 15:00
  2. Check out: 12:00


Playa Xcalacoco Frac 7 , 77710 , Playa del Carmen , Mexico
Telephone: +52 9848773000 | Fax: +52 9848773001 | 

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