Hotel Victoria Plaza Millenium

This hotel is highly regarded for its attentive and friendly staff and its inviting swimming pool, which serves as a refreshing oasis in a warm climate. Guests frequently highlight the hotel's cleanliness and the overall comfort of its accommodations, making it a popular choice for various types of travelers. It is particularly well-suited for families seeking a relaxing stay with recreational options, short-stay travelers due to its central location and proximity to transport hubs, and budget-conscious travelers who appreciate the good value offered. The hotel's central position also appeals to business travelers and those looking to explore the city's commercial areas. To enhance your experience, consider requesting a room away from street-facing areas to minimize noise, and be mindful of the surrounding neighborhood when venturing out at night.

Facilities & Amenities
The hotel features a popular swimming pool that many guests enjoy for relaxation, though some have noted occasional issues with its cleanliness, including the presence of pigeons. Wi-Fi connectivity is generally strong and reliable throughout the property, allowing guests to stay connected. While the hotel does not have an elevator, the staff is consistently praised for assisting guests with their luggage. Rooms are equipped with air conditioning, with some reviews mentioning new and efficient units. However, some guests have expressed a desire for mini-fridges in the rooms for added convenience. The hotel also provides ice machines and vending machines for guest use.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and comfortable, contributing to a pleasant stay. The beds are often described as comfortable, though a few guests found them to be quite firm. Some rooms are noted as being small or lacking windows, which can impact the sense of space and natural light. Recurring issues include inconsistent hot water and low water pressure in the showers, as well as occasional problems with toilets clogging. Noise levels from the street can be a concern for some rooms, and a few guests reported the presence of mosquitoes. One review mentioned plastic-like sheets, which affected comfort for some.

Dining & Food Quality
The hotel offers an included breakfast that receives mixed feedback; while many find it good and acceptable, some describe it as simple, small, or lacking in variety. There are also comments about slow breakfast service, with guests sometimes experiencing long waits for their orders. A significant highlight is the Italian restaurant located within the hotel, which is highly praised for its excellent food quality and pleasant restaurant atmosphere. Many guests specifically recommend dining at this restaurant, noting its delicious menu and attentive service, making it a standout feature for in-house dining.

Location & Accessibility
The hotel boasts a central location, placing guests within easy walking distance of key landmarks such as the national palace and various shopping centers, including Ventura Plaza and Alejandría. This makes it convenient for those looking to explore the city's commercial and historical areas, with easy access to public transport. However, a significant number of guests express concerns about the surrounding area at night, describing it as perceived unsafe due to the presence of certain individuals and general street noise. Despite these concerns, the hotel itself is considered secure. Parking is available in a secure, gated lot across the street, which is appreciated by guests traveling with vehicles.

Staff & Service
The staff at this hotel consistently receives overwhelmingly positive feedback, with guests frequently highlighting their friendliness, attentiveness, and professionalism. Many reviews commend the staff for being exceptionally helpful and accommodating, going above and beyond to assist guests with various needs, including luggage assistance, arranging taxi services, and promptly addressing any room-related issues. The check-in process is generally described as quick and efficient, though a few guests experienced delays. Overall, the dedication of the staff to providing excellent customer service is a recurring theme and a major reason for guest satisfaction.

Additional Information
The hotel offers a convenient late check-out time of 2:00 PM, which is highly appreciated by guests, allowing for a more relaxed departure. It also maintains a pet-friendly policy, accommodating guests traveling with their animals. International guests should be aware of a tax policy that may apply; a 19% tax can be charged if passports are not sealed or if the stay exceeds a certain duration, a point that has caused some confusion regarding booking prices. Despite some minor discrepancies in initial booking values, many guests still perceive the hotel as offering good value for money.