Hotel Vilage Inn Ribeirao Preto e Convencoes by Nacional Inn

The hotel is widely recognized for its expansive pool area featuring water slides, making it a particularly attractive destination for families seeking leisure and entertainment. Guests frequently highlight the exceptional service provided by the staff and the delicious breakfast offerings. While many guests commend the hotel's cleanliness and comfortable accommodations, a notable number report that some rooms are older and in need of renovation. This establishment is an ideal fit for leisure travelers and families looking for a relaxing getaway with ample recreational activities, as well as business travelers who value good service and a convenient location. To ensure a more comfortable stay, it is advisable to request a room not facing the main avenue to minimize traffic noise, and be prepared for potential delays during check-in, especially during peak seasons.

Facilities & Amenities
The hotel offers a variety of facilities designed to enhance the guest experience, particularly for those seeking recreation. The pool area is a significant draw, featuring multiple pools, including one with an exciting water slide that is highly popular with children and families. While some guests mention a heated pool, others note that the water temperature can be quite cold, especially in the larger pools. A well-equipped fitness center is available for guests wishing to maintain their workout routines, alongside a sauna for relaxation. The hotel also provides a game room for entertainment. A convenient kiosk by the pool serves a selection of drinks and snacks, adding to the leisure experience. Guests appreciate the availability of towels specifically for pool use. Some reviews also indicate the presence of sports courts, though a few suggest these areas could benefit from updated maintenance.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is varied. Many guests consistently praise the overall cleanliness of the rooms and common areas, noting well-maintained spaces. However, a significant number of reviews highlight that some rooms appear old and are in need of renovation, with issues such as peeling paint and a persistent musty smell or mold. The beds are described as comfortable by some, while others report uncomfortable mattresses that are old or sagging. Noise is a recurring concern, particularly street noise from rooms facing the main avenue, which can disrupt sleep. Some guests also mention noisy air conditioning units. Issues with the bathroom include old fixtures, low water pressure in the shower, and occasional unpleasant odors. Additionally, some guests experienced issues with Wi-Fi connectivity and small or malfunctioning televisions in their rooms.

Dining & Food Quality
The hotel's dining experience, particularly breakfast, receives widespread acclaim from guests. It is consistently described as excellent, varied, and abundant, featuring a wide selection of fresh products and homemade food. A highlight for many is the live cooking station, where chefs prepare omelets and tapioca to order, adding a personalized touch. While the breakfast is highly praised, feedback on other meals, such as lunch and dinner, is more mixed. Some guests find the overall food quality to be good and tasty, while others suggest that the menu could offer more variety or that certain items, like pizza, can be served cold. The poolside bar is noted for serving good drinks and snacks, contributing positively to the leisure atmosphere.

Location & Accessibility
The hotel boasts an excellent location, offering easy access to major highways, making it a convenient stop for travelers. Its central location places guests within close proximity to various points of interest, including the Novo Shopping and a nearby supermarket, which adds to the convenience for guests. The hotel's position facilitates smooth travel in and out of the city. Parking is available on-site, though it is a paid service, and guests are responsible for parking their own vehicles. While many appreciate the ease of access and nearby amenities, some guests find the parking fee to be an unexpected additional cost, noting that it was previously included or is expensive compared to other establishments.

Staff & Service
The staff and service at the hotel consistently receive high praise, being a standout feature for many guests. Employees are frequently described as sensational, excellent, friendly, polite, attentive, helpful, cordial, and dedicated. The reception staff are generally commended for their efficiency and willingness to assist, though some guests report long waits during check-in, particularly during busy periods. The restaurant staff and bar attendants are particularly highlighted for their exceptional friendliness, personalized service, and ability to manage high volumes of guests while maintaining a positive attitude. Housekeeping is also noted for being attentive and ensuring rooms are well-maintained. Overall, the team's commitment to providing a welcoming and supportive environment significantly enhances the guest experience.

Additional Information
Several important details emerge from guest reviews that provide further insight into the hotel experience. The hotel's overall structure is frequently described as old and in need of significant renovation, despite some ongoing maintenance efforts. This leads to recurring comments about outdated facilities and a general sense of wear. Wi-Fi connectivity is a common point of frustration, with many guests reporting slow speeds or complete lack of service within their rooms. During peak times or special events, the hotel can become very crowded, leading to noise issues from other guests, including loud music in common areas and disturbances in corridors. Some guests also raise safety concerns regarding the adequacy of supervision in recreational areas, particularly during busy periods. The hotel operates a pet policy that incurs an additional fee, though some guests feel the facilities provided for pets are insufficient for the cost.