Hotel Villa Cibele

This hotel, housed in an elegant and modern villa with a beautiful exterior, is particularly noted for its secure internal parking and the exceptional friendliness of its staff. It offers a good value proposition, making it suitable for budget-conscious travelers and those with a car. Its location near the university and stadium makes it a practical choice for students or event attendees. While the hotel provides a welcoming atmosphere, guests are advised to confirm room conditions upon arrival, as some areas may show signs of wear. To enhance your stay, be prepared for the hotel's distance from the city center and plan transportation accordingly.

Facilities & Amenities
The hotel offers convenient internal parking, which is a significant advantage for guests traveling by car, though it comes with an additional daily charge and can sometimes be full. An elevator is available, making the hotel accessible. However, feedback on in-room amenities is mixed; some guests reported issues with the air conditioning being ineffective or noisy, and the refrigerator often being non-functional or loud. While the hotel provides essential facilities, some guests felt that certain aspects, such as the Wi-Fi or general upkeep, could be improved to align with a higher star rating.

Cleanliness & Room Comfort
Guest experiences regarding room comfort and cleanliness vary. While some guests praised the spaciousness and cleanliness of their rooms, particularly triple rooms, others found their assigned rooms to be quite small or even tiny. Many reviews highlighted issues with maintenance, noting damaged furniture, peeling plaster, worn-out fixtures, and dirty grout in bathrooms. Bed comfort received mixed feedback, with some finding beds comfortable and large, while others described them as uncomfortable, hard, or noisy, often consisting of two single mattresses pushed together. Noise from the street or internal courtyard, as well as from the air conditioning and fridge, was also mentioned. Some bathrooms lacked a proper shower box, having only a curtain, and issues like a missing toilet seat or ants were reported.

Dining & Food Quality
Feedback on dining options, particularly breakfast, is consistently negative. Many guests found the breakfast to be scarce, poor quality, and expensive for what was offered. Common complaints included a very limited variety of food, with some items like cake being described as raw or even moldy. Guests reported that breakfast items often ran out quickly, with some arriving to find little to no food available. The hotel does not have a full restaurant or a well-stocked bar, with one guest noting the absence of beer. Furthermore, the hotel's location means there are very few restaurants or dining options within easy walking distance, which can be inconvenient for guests.

Location & Accessibility
The hotel's location is a frequent topic of discussion, with most guests noting it is quite distant from the city center, requiring planning for transportation. While some found it convenient for specific purposes, such as visiting the university campus or attending events at the nearby stadium, others described the surrounding area as a poor industrial suburb with a lack of sidewalks and poor lighting, making walking uncomfortable or unsafe. Public transport access is available, with the metro station being a less than 10-minute walk, though some found the walk to be a steep climb. The availability of internal parking is a significant benefit for those with a car, despite the additional cost.

Staff & Service
The staff consistently receives high praise from guests, being described as exceptionally friendly, helpful, attentive, and available 24/7. Guests appreciated their willingness to go above and beyond, such as preparing food late at night or providing excellent advice on local attractions and dining spots. The check-in process is generally reported as quick and easy. Many reviews highlight the staff's professionalism and kindness, noting their efforts to accommodate requests and manage groups efficiently. Their positive attitude and dedication to service are a recurring theme, significantly contributing to a more pleasant stay despite other hotel shortcomings.

Additional Information
Many guests expressed that the hotel, despite being advertised as a four-star establishment, feels more like a good three-star property, indicating a significant need for refurbishment and general upkeep. Recurring themes include the observation that the hotel "has seen better days" and requires substantial renovation to meet modern expectations. Guests should be aware that parking and breakfast are typically not included in the room rate and incur separate charges. It is also noted that the hotel does not accept Amex for payments. Some guests found the lack of an extra pillow upon request to be an inconvenience, suggesting a need for better stock management of basic amenities.