Villa Copenhagen

This hotel, a stunning transformation of a historic building, offers a memorable stay, particularly noted for its heated outdoor pool and its prime location directly opposite the central train station and Tivoli Gardens. Guests consistently praise the hotel's exceptional staff, the superb breakfast, and its captivating design and ambiance. It is an ideal fit for sightseers and couples seeking a romantic getaway due to its central position near major attractions. Business travelers will appreciate the convenient access to transportation, while families can enjoy the proximity to Tivoli. For a more comfortable experience, consider requesting a room away from the central square to minimize potential noise, and be aware that while rooms can be compact, the hotel's public spaces are expansive and inviting.

Facilities & Amenities
The hotel boasts an impressive array of facilities designed to enhance the guest experience. The heated outdoor pool is a standout feature, widely praised for its unique appeal and comfort, even in cooler weather, though some guests found the water temperature to be only lukewarm. Adjacent to the pool, a sauna offers a relaxing retreat, though a few visitors suggested it could benefit from updates. The fitness center is available, but many guests noted it is quite small and can become crowded, lacking sufficient equipment for a hotel of this size. The grand lobby and atrium, with their striking glass roof, serve as inviting communal spaces, often featuring a DJ in the evenings, creating a vibrant atmosphere. Guests also appreciate the convenience of the on-site bakery and various bars and restaurants.

Cleanliness & Room Comfort
Guests consistently commend the hotel's high standards of cleanliness, describing rooms and common areas as spotless and well-maintained. While the room size is a recurring topic, with many guests finding them to be quite compact or small, especially for longer stays or multiple occupants, most acknowledge that they are well-designed and efficient. The comfortable beds receive widespread praise, ensuring a restful night's sleep. In-room amenities typically include a coffee maker and quality shower products. Feedback on noise levels is mixed; some rooms are well-insulated from street noise and train noise, allowing for quiet rest, while others, particularly those facing the central square or train tracks, can experience considerable sound. Some guests also reported issues with the air conditioning not adequately cooling the rooms.

Dining & Food Quality
The hotel's dining options are a highlight for many guests, particularly the breakfast buffet, which receives overwhelmingly positive reviews. It is described as excellent, with a vast variety of choices, including made-to-order eggs, fresh pastries from the hotel's own bakery, and a selection of fruits and juices. While the breakfast area can feel crowded at peak times, the quality of the food is consistently praised. The on-site restaurants and bars also generally receive positive feedback for their food quality and atmosphere, offering delicious options for lunch and dinner. However, a few guests noted that service at the bars could sometimes be slow, and some found the overall food offerings to be somewhat limited or expensive compared to the value.

Location & Accessibility
The hotel's central location is a significant advantage, making it highly convenient for exploring the city. It is situated directly across the street from the central train station, providing exceptionally easy access to public transportation, including direct links to the airport. Tivoli Gardens, a major attraction, is also right next door, and many other city center attractions, shopping areas, and restaurants are within easy walking distance. This prime position allows guests to navigate Copenhagen effortlessly. While the hotel does offer some parking facilities, some guests noted that accessibility by car can be challenging due to the heavily trafficked surrounding streets.

Staff & Service
The hotel's staff consistently receives high praise for their professionalism, friendliness, and attentive service. Guests frequently highlight their helpfulness and willingness to go above and beyond to ensure a pleasant stay. The check-in and check-out processes are generally described as smooth and efficient, with staff accommodating early arrivals when possible. Many reviews commend the staff's positive attitude and their commitment to providing excellent service across all departments, from the reception to the restaurant and pool areas. While most experiences are positive, a few guests reported minor issues with staff being less solution-oriented or communication challenges, but these instances are rare compared to the overwhelmingly positive feedback.

Additional Information
The hotel's unique design and aesthetics are frequently mentioned, with guests appreciating how the historic building has been beautifully renovated to blend classic charm with modern design elements. The hotel also emphasizes its eco-friendly initiatives, such as heating the pool with excess energy, which guests find commendable, though some note this commitment can lead to a lack of disposable amenities like slippers. The vibrant lobby often features a DJ in the evenings, creating a lively and sophisticated atmosphere. Guests should be aware that the hotel is quite large and features three wings, which can sometimes make navigation a bit confusing initially.