Ville Sull'Arno

This hotel offers a luxurious urban retreat, distinguished by its serene riverside location on the Arno, providing a peaceful oasis away from the city's bustle. Its exceptional spa facilities and gourmet dining are consistently highlighted as signature features, making it a memorable destination. The hotel is ideally suited for couples seeking a romantic getaway, including many celebrating honeymoons, and families who appreciate spacious accommodations and attentive, family-oriented service. It also appeals to travelers seeking tranquility after exploring Florence, as well as sightseers who value convenient access to the city without being in the midst of its crowds. To enhance your stay, guests recommend utilizing the complimentary shuttle service for easy city access and booking spa treatments or private pool slots in advance due to their popularity.

Facilities & Amenities
Guests highly praise the hotel's extensive facilities, which include a beautiful outdoor swimming pool that serves as a perfect escape from the summer heat. The spa is a significant draw, featuring a jacuzzi with various hydro-massage jets, a sauna, a Turkish bath, and a tranquil indoor heated pool that can be booked for private use. While some guests wished for a heated outdoor pool, the wellness amenities are generally well-received. The hotel also provides a well-equipped fitness center, though some note its compact size. Convenience is further enhanced by free Wi-Fi, complimentary bottled water in rooms, and the availability of free bike rentals for exploring the city, despite some bikes being older. Hotel parking is available and convenient, though some guests found it to be expensive.

Cleanliness & Room Comfort
The hotel consistently receives high marks for its spotless cleanliness and overall comfort. Rooms are described as luxurious, spacious, and well-maintained, with many offering delightful river views and some featuring balconies. Guests frequently commend the comfortable beds and high-quality linens, ensuring a restful sleep. The immaculate bathrooms are a highlight, often equipped with invigorating power showers and sometimes soaking tubs. While most rooms are noted for their quiet ambiance, some facing the main road experienced traffic noise. A few guests mentioned minor issues like small room size or initial AC adjustments, but these were generally outweighed by positive comments on amenities such as charger ports, plenty of towels, and the thoughtful turn-down service.

Dining & Food Quality
The hotel's dining experience is a standout feature, with the breakfast consistently lauded as excellent and offering an amazing variety. Guests enjoy a wide selection of hot and cold options, including fresh pastries, fruit, bacon, eggs, and made-to-order omelets, with many appreciating the availability of gluten-free options. The hotel's restaurant receives exceptional praise for its delicious and gourmet cuisine, with many guests describing the dinner as sublime and comparable to Michelin-star quality. The bar also garners positive feedback for its delicious drinks and cocktails. While the restaurant is considered excellent value for fine dining by many, some guests found it to be on the expensive side with limited choices.

Location & Accessibility
The hotel's riverside location on the Arno is a key aspect, offering a peaceful and picturesque setting slightly removed from the city center. A major convenience is the free shuttle service to the city center, which guests find extremely useful and reliable for easy access to attractions. While the hotel is walkable to the city center (a pleasant 25-45 minute stroll along the river), the shuttle is particularly valued for its convenience. Free bike rentals are also available for those who prefer cycling. However, some guests noted that the hotel is a bit far from the city center, making taxis necessary when the shuttle is unavailable, especially in the evenings, and these can be expensive. Parking is available on-site, but it comes at a significant daily cost.

Staff & Service
The hotel's staff consistently receives glowing reviews for being exceptional, friendly, helpful, attentive, and professional. Most guests highlight their willingness to go above and beyond to ensure a pleasant stay, from providing quick check-in and accommodating requests like room upgrades and anniversary surprises, to offering efficient taxi services. The housekeeping staff is praised for their meticulous attention to detail, and the valet parking service is noted for its efficiency and friendliness. The availability of a WhatsApp concierge service is also highly appreciated for its convenience. While the vast majority of feedback is overwhelmingly positive, a very small number of guests reported isolated instances of perceived indifference or inflexibility from some staff members.

Additional Information
Guests frequently mention delightful honeymoon and anniversary surprises, such as complimentary room upgrades, prosecco, and cakes, which add a special touch to their stay. The hotel also offers birthday surprises, including personalized cakes and wishes. Thoughtful amenities like free sweets and marshmallows at the reception are appreciated. The hotel maintains a pet-friendly policy, even providing supplies for furry companions. For those interested in culinary experiences, cooking classes are available. The indoor pool and spa facilities can be booked for private, hour-long sessions, offering an exclusive and relaxing experience. Guests should note that the outdoor pool is very deep with no shallow end. The hotel also provides gluten-free options at breakfast, catering to diverse dietary needs.