Vistabella

The hotel offers a truly memorable experience, largely defined by its breathtaking views of the bay and its unique direct access to a small, sheltered cove with clear waters, perfect for swimming and snorkeling. Guests consistently highlight the exceptional staff service and the impeccable cleanliness of the property, contributing to a tranquil and classy atmosphere. This makes it an ideal retreat for couples seeking a romantic escape and for those desiring to disconnect and relax amidst stunning natural beauty. Sightseers will also appreciate the picturesque surroundings and walking paths. To maximize the experience, guests might consider requesting a room on a higher floor for even more expansive vistas, and those with mobility concerns should be aware of the property's numerous stairs.

Facilities & Amenities
The hotel provides a range of facilities, though some aspects receive mixed feedback. While guests appreciate the complimentary valet parking and the convenience of beach umbrellas and snorkeling sets for the private cove, the fitness center is frequently described as outdated, small, and lacking modern equipment, towels, or proper air conditioning. The hotel features an indoor pool, but some guests found it to be small with cool water, and there is no outdoor pool available. Despite these points, the direct beach access to a charming cove is a significant highlight, offering opportunities for relaxation and water activities. The availability of a jacuzzi is also noted by some for relaxation.

Cleanliness & Room Comfort
Guests generally commend the hotel's cleanliness, noting the property's impressive attention to detail and well-maintained rooms. However, feedback on room comfort and condition is mixed. While some rooms have been tastefully modernized, others are perceived as outdated in decor. Bed comfort varies, with some guests finding the beds very comfortable, while others describe them as small and somewhat hard. A recurring concern is noise levels, particularly in street-facing rooms or those near service areas, which can also suffer from a lack of privacy. Some in-room amenities, such as coffee capsules and additional bottles of water, incur extra charges, which guests found unexpected for a hotel of this caliber. A specific design choice, a toilet located within the bedroom with an etched glass door that does not extend floor to ceiling, has led to privacy and odor issues for some.

Dining & Food Quality
The hotel's dining options generally receive high praise, particularly the breakfast service. Guests consistently describe the breakfast spread as complete, abundant, rich, and top-notch, often enjoyed on a terrace with beautiful views. While the food quality in the main restaurants is often rated as very good, especially at Els Brancs, some guests found the Mila restaurant to be less impressive, and the beach club food was occasionally described as terrible. There is mixed feedback on variety, with some noting a limited selection in the buffet or for vegetarian options. Service in the restaurants is mostly attentive, though some guests experienced slow service during busy periods or felt overlooked. The hotel also boasts an excellent wine list and a notable wine cellar.

Location & Accessibility
The hotel's location is consistently highlighted as sensational and unbeatable, offering stunning waterfront views and a tranquil, off-the-beaten-path feel. Its direct access to a small, private beach is a major draw, allowing for easy enjoyment of the sea. While the immediate surroundings are peaceful, some guests note that being situated on a high point means there are limited options for dining or activities directly outside the hotel. Complimentary valet parking is a valued convenience for guests arriving by car. However, the property features many stairs and limited lift access, which can pose significant challenges for guests with mobility issues or those using walking aids, impacting their ability to fully enjoy all facilities.

Staff & Service
The staff and service at the hotel are overwhelmingly praised as exceptional and a major highlight of the guest experience. Reviewers consistently describe the team as incredibly helpful, attentive, friendly, and professional, from the valet attendants to the restaurant staff. Guests appreciate the seamless handling of luggage and the overall willingness of staff to assist with requests. While the service is generally outstanding, there were isolated instances of less positive interactions, such as some guests finding housekeeping staff overly persistent despite "do not disturb" signs, or encountering less responsive front desk service regarding specific issues. Despite these minor points, the dedication of the staff to providing excellent service is a recurring theme.

Additional Information
Guests frequently discuss the hotel's perceived star rating, with many feeling it operates more like a strong three or four-star property rather than a true five-star, suggesting it may be overrated for its price point. A unique and appreciated feature is the hotel's distinctive aroma, which guests can even purchase. While some guests were delighted with room upgrades for special occasions, others reported specific billing discrepancies, such as being initially overcharged for an additional guest compared to the hotel's listed rates. The property's design, with its numerous stairs and limited lift access, is a significant consideration for guests with mobility challenges, as it restricts access to various facilities. Some guests also noted a general lack of leisure activities or entertainment options offered directly by the hotel.