Viva Maya by Wyndham, A Trademark All Inclusive Resort

This resort is celebrated for its beautiful beach, offering pristine turquoise waters and soft sand, making it a memorable destination for guests. Its vibrant animation team and wide array of activities ensure there's always something engaging for everyone. The hotel's location within the secure Playacar area provides a tranquil and safe environment. This makes it an ideal choice for families seeking diverse entertainment and a safe setting, couples looking for a relaxing getaway with ample dining options, and active travelers eager to participate in various sports and recreational pursuits. To enhance your stay, consider booking specialty restaurants well in advance due to high demand, and be prepared for potential sales presentations regarding membership programs.

Facilities & Amenities
The resort offers a variety of facilities designed to enhance the guest experience. Many appreciate the dedicated adult pool, providing a tranquil space for relaxation away from the main activity areas. The Cafe Maya is a standout feature, consistently praised for its excellent coffee, juices, and pleasant atmosphere, serving as a popular spot for guests to unwind. For those seeking active pursuits, the hotel provides unique water sports like kayaking, catamarans, and windsurfing, along with a popular flying trapeze experience. While a fitness center is available, some guests note that the equipment could be updated. Wi-Fi is generally accessible across the property, though some guests report inconsistent connectivity within their rooms. Additional conveniences include on-site shops and a spa for relaxation and pampering.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and well-maintained, with many appreciating the daily housekeeping service and creative towel art. The beds are frequently described as comfortable, contributing to a restful night's sleep. However, some guests have reported issues with humidity and a musty smell in their rooms, suggesting a need for improved ventilation. While air conditioning is present, its effectiveness can vary, with some finding it insufficient to cool the room adequately. Noise levels from evening entertainment or adjacent rooms and hallways are occasionally mentioned as a disturbance for certain accommodations. Some guests also note the absence of in-room amenities such as a coffee maker or a fully stocked mini-fridge, and occasionally comment on the quality of provided toiletries.

Dining & Food Quality
Dining at the resort offers a varied experience. The main buffet provides a wide selection of dishes, though some guests find the menu repetitive over longer stays, and occasionally note that food can be lukewarm. A common complaint regarding the buffet is the lack of air conditioning, making the dining experience uncomfortable for some. The specialty restaurants, including Italian, Mexican, and Mediterranean options, generally receive higher praise for their food quality and taste, offering a more refined dining experience. However, securing reservations for these restaurants is a significant challenge, with many guests reporting extreme difficulty in booking a table. The snack bar, serving items like pizza and burgers, is a popular casual dining option. While the coffee at the Cafe Maya is highly rated, the quality of alcoholic beverages is often described as low or watered down by many guests.

Location & Accessibility
The resort's central location within the secure and picturesque Playacar area is a major highlight for guests. This private community is lauded for its safety, cleanliness, and lush surroundings, providing a pleasant environment for strolls or bike rides. The hotel offers convenient walking distance or a short taxi ride to the vibrant Playa del Carmen and its famous Fifth Avenue, providing easy access to shopping, dining, and nightlife. Guests also appreciate the proximity to various excursions and local attractions like cenotes and ancient ruins, making it a great base for exploring the region. The secure nature of the Playacar zone, with its controlled access points, contributes significantly to guests' sense of security and peace of mind during their stay.

Staff & Service
The staff at the resort consistently receives high praise for their friendliness, politeness, and attentiveness. Many guests highlight the exceptional service provided by the animation team, who are commended for their high energy, engaging activities, and ability to create a fun atmosphere for all ages. Housekeeping staff are noted for their thoroughness and the pleasant surprise of towel art. Waiters and bartenders are frequently mentioned for their helpfulness and positive attitudes, contributing to an enjoyable dining and bar experience. While most interactions are positive, some guests have expressed concerns about the efficiency and attitude of front desk staff, particularly during check-in or when addressing room issues, and some feel pressured by sales pitches for membership programs.

Additional Information
A frequently mentioned aspect of the guest experience is the presence of "member club" sales pitches, which many guests find to be high-pressure and time-consuming, creating a perceived "two-class society" within the resort. Despite this, the resort is generally praised for its effective sargassum management on the beach, ensuring a pleasant swimming experience. Security throughout the property and within the surrounding area is consistently described as excellent, providing guests with peace of mind. While Wi-Fi is available, its reliability and strength, particularly within guest rooms, are often cited as areas needing improvement. Guests should also be aware that pool closing times are relatively early, and the main buffet restaurant notably lacks air conditioning, which can impact comfort during meals.