Vivo Resorts

This hotel offers a unique escape, characterized by its secluded beachfront location and the tranquil ambiance it provides, making it an ideal choice for couples and families seeking to disconnect and immerse themselves in nature. Its signature feature is the stunning ocean views and breathtaking sunsets visible from many of its spacious accommodations. While the remote setting ensures peace, it also means guests should be prepared for a journey on unpaved roads. The hotel is well-suited for travelers who appreciate self-catering options and a quiet environment away from bustling tourist centers. To make the most of your stay, it is highly recommended to rent a car and stock up on groceries before arrival, as on-site options are limited and the nearest town is a significant distance away.

Facilities & Amenities
The hotel boasts a range of facilities designed for relaxation and enjoyment, including multiple pools, with options for both families and adults-only, complemented by a convenient pool bar. Guests appreciate the well-equipped fitness center and the availability of sports courts for pickleball, basketball, and tennis. While some guests noted issues with elevators being out of service, the overall impression of the common areas is positive. The presence of free Wi-Fi is a consistent highlight, ensuring connectivity despite the remote location. Additionally, the convenience of an on-site mini-market and in-room laundry facilities with washer and dryer is frequently praised, especially for longer stays.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is generally positive, with many highlighting the spaciousness and well-equipped nature of the accommodations, often featuring full kitchens and comfortable living areas. The air conditioning is consistently praised for its effectiveness, ensuring a pleasant indoor climate. However, some guests reported inconsistencies in housekeeping service, noting that rooms were not always cleaned daily or that essential amenities like towels were not replenished. Isolated incidents of unpleasant odors, dust, or minor maintenance issues like leaking toilets or broken appliances were mentioned. Despite these occasional concerns, the overall impression is that the rooms provide a comfortable and functional base for a relaxing stay.

Dining & Food Quality
The hotel features a main restaurant that receives mixed but generally positive reviews for its food quality, with many guests describing the dishes as delicious and well-prepared, particularly the Oaxacan cuisine and seafood options. However, a recurring theme is the slow service at the restaurant, with guests often experiencing significant wait times for meals, especially during peak hours. The menu variety is frequently cited as limited, which can become repetitive for longer stays, and some guests noted a lack of options for children. The bar service at the pool is often highlighted as friendly, though some found the drink options limited or inconsistent.

Location & Accessibility
The hotel's location is a defining characteristic, offering a serene and secluded experience far removed from the hustle and bustle of city life. While this remoteness is a major draw for those seeking tranquility, it also presents significant accessibility challenges. The property is situated several miles down a dirt road, which can be rough and unpaved, making travel difficult, especially at night or during rainy seasons. Guests consistently advise renting a car for easier access and the flexibility to explore. Public transportation and taxis are limited and expensive, making excursions to nearby towns like Puerto Escondido a considerable undertaking. The beachfront access is excellent, offering vast stretches of sand, but the ocean is characterized by strong waves and is generally not suitable for swimming.

Staff & Service
The staff at the hotel generally receives praise for their friendliness and attentiveness, with many guests highlighting individual employees who went above and beyond to assist them. However, there are consistent reports of slow service across various departments, including check-in and check-out processes, housekeeping, and restaurant service. Communication issues, particularly regarding room readiness or specific requests, were noted by some guests. While the staff often tries their best, a perceived lack of sufficient personnel and training in certain areas can lead to inefficiencies and frustration. Despite these operational challenges, the overall impression is that the staff is well-meaning and strives to provide a pleasant experience.

Additional Information
Guests should be aware of certain policies and potential issues that may impact their stay. There have been reports of a day pass policy allowing non-guests to use facilities, which some visitors felt compromised the exclusivity and tranquility of the hotel. A significant number of guests experienced difficulties with billing and invoices, with many reporting delays or complete failure to receive their receipts. The hotel also requires a substantial security deposit upon arrival, which some guests found unexpected and problematic, especially when refunds were delayed. Furthermore, the property is situated amidst ongoing construction and unfinished buildings, which can detract from the aesthetic and overall experience for some. It is also important to note that the hotel has a strict towel policy, with charges for lost items.