Voco Strasbourg Centre - The Garden By Ihg

This hotel is celebrated for its modern, stylish design and consistently comfortable accommodations, making it a memorable choice for guests. Its inviting ambiance and attention to detail create a welcoming atmosphere, appealing to a diverse range of visitors. Families appreciate the spacious rooms and sofa bed options, while couples find the tranquil spa and romantic setting ideal for a getaway. Business travelers benefit from the convenient location and comfortable workspaces, though some note Wi-Fi can be inconsistent. The hotel is also notably pet-friendly, accommodating larger dogs, which is a significant draw for pet owners. For sightseers, its proximity to the city center and train station offers easy access to attractions. To enhance your stay, consider booking spa access in advance as it incurs an additional fee, and be mindful that the breakfast area can become quite crowded during peak times.

Facilities & Amenities
The hotel offers a range of facilities and amenities designed to enhance guest comfort and relaxation. A significant highlight is the spa area, featuring a swimming pool with hydro-massage jets, a hammam, and a sauna, providing a tranquil escape. However, guests should note that access to the spa typically incurs an additional hourly fee, and some have reported issues with the spa's maintenance, including cold pool water, non-functional jets, and occasional cleanliness concerns like moldy loungers or a lack of available towels. The fitness center is available, though some guests found it lacked sufficient equipment like weights or mats. Free Wi-Fi is provided throughout the hotel, though its reliability can vary, particularly for business users. Rooms are well-equipped with coffee capsules, mini-fridges, and convenient USB sockets next to beds, adding to the overall convenience.

Cleanliness & Room Comfort
Guests consistently praise the hotel's cleanliness and the overall comfort of the rooms. The beds are frequently described as exceptionally comfortable and cozy, ensuring a restful night's sleep, often with high-quality linens. Rooms are generally quiet, contributing to a peaceful stay, though some guests in specific locations noted minor noise from nearby railway lines or occasional AC unit sounds. While many rooms are spacious, some are described as compact or having unusual layouts, particularly those with sofa beds. The bathrooms are well-appointed, often featuring powerful showers and quality toiletries, though some guests reported issues with slippery shower floors or low water pressure. Air conditioning is available, but a few guests experienced difficulties with temperature control, finding rooms either too hot or too cold, or with noisy units. Thoughtful touches like hot chocolate packets and Nespresso machines are appreciated.

Dining & Food Quality
The hotel's dining options receive mixed but generally positive feedback. The breakfast buffet is often highlighted for its generous selection and high quality, including a good representation of local food options. Guests appreciate the variety of sweet and savory items, though some found the coffee quality inconsistent or specific items like scrambled eggs and bacon to be underwhelming. A recurring concern is the breakfast area becoming very crowded and chaotic during peak times, leading to a factory-like atmosphere and difficulties accessing the buffet. The hotel's restaurant is praised for its good food quality and pleasant atmosphere, with some guests enjoying excellent dinner experiences. However, it is important to note that the restaurant is often closed for dinner on weekends, which can be inconvenient. The bar offers good cocktails and friendly service, though some guests found its closing time to be early by European standards.

Location & Accessibility
The hotel boasts a highly convenient location, situated within easy walking distance of key city points. It is typically a 5-10 minute walk from the main train station and approximately 10-15 minutes on foot to the city center, including popular attractions like the Cathedral and Petit France. This makes it ideal for exploring the city's sights and the famous Christmas markets. A large shopping mall is also just a few minutes' walk away. While the immediate area is described as quiet and residential, some guests noted the side street could feel less inviting at night. Parking is available on-site, but it is often fully booked, can be expensive, and some guests found the garage small or difficult to maneuver. Alternative public parking options are available nearby, with the hotel sometimes offering discounted rates.

Staff & Service
The hotel's staff and service consistently receive high praise from guests, who frequently highlight their friendliness, helpfulness, and attentiveness. Many reviewers commend the team's professionalism and willingness to go above and beyond, such as arranging special anniversary gestures or providing complimentary room upgrades. Guests appreciate the warm welcome and the staff's efforts to make them feel valued, including providing amenities for pets upon arrival. While the staff is generally responsive, some guests experienced delays during check-in or found the front desk overwhelmed during busy periods, leading to queues. A few guests noted occasional coordination issues among staff or a language barrier for non-French speakers, though many English-speaking guests reported no issues. The team is also recognized for efficiently handling lost items and providing useful local recommendations.

Additional Information
The hotel maintains a notably pet-friendly policy, welcoming dogs of all sizes, a feature highly appreciated by guests traveling with their companions, with some even receiving water and food bowls in their rooms. Guests should be aware that access to the spa and pool area typically incurs an additional fee per hour, and there are specific rules regarding children's access to the pool, which may not be included. While the hotel is well-suited for various events, including seminars and themed afterworks, the main restaurant often has limited evening hours or is closed on weekends. Loyal members of the rewards program occasionally benefit from perks like room upgrades or late check-out flexibility. The hotel also features beautiful interior gardens and a unique design aesthetic that contributes to a relaxing atmosphere.