W Amman

The hotel offers a luxurious and modern urban escape, distinguished by its unique design featuring wavy corridor walls reminiscent of natural rock formations. Guests consistently highlight the exceptional staff service, impeccable cleanliness, and comfortable accommodations, making it a memorable stay. Its central location is ideal for sightseers and business travelers seeking easy access to the city's vibrant areas. Couples and families will find the hotel's amenities and welcoming atmosphere conducive to a pleasant visit. To enhance your experience, consider exploring the nearby boulevard for dining and entertainment, and be prepared for thorough security checks upon entry.

Facilities & Amenities
The hotel provides a range of impressive facilities designed for relaxation and convenience. Guests can enjoy a luxurious rooftop pool offering spectacular city views, a well-equipped spa, and a modern fitness center. While some guests noted the gym could benefit from more equipment and the pool water was occasionally cold or used for noisy parties, the overall wellness offerings are appreciated. The hotel also features free Wi-Fi that is consistently fast and stable throughout the property. For quick bites and coffee, a Starbucks and deli are conveniently located within the premises, complemented by accessible ice machines and vending machines.

Cleanliness & Room Comfort
Guests consistently praise the cleanliness and comfort of the rooms, describing them as spacious and thoughtfully designed. The comfortable beds and high-quality linens contribute to a restful sleep, and many rooms boast stunning city views. The luxurious bathrooms often include rain showers, enhancing the in-room experience. However, some guests noted minor issues such as the frosted glass bathroom doors having gaps, which impacts privacy, and occasional concerns about the thoroughness of cleaning in less visible areas. While generally quiet, some reviews mentioned minor noise levels from corridors or outside, but overall, the rooms are considered conducive to relaxation.

Dining & Food Quality
The hotel's dining experience receives high praise, particularly the breakfast buffet, which is consistently described as excellent. Guests appreciate the impressive variety of options, including both local specialties and international favorites, all presented fresh and with superb food quality. The dining staff are noted for their welcoming and efficient service. In-room dining is also highly rated for its quality and promptness. While many guests found the breakfast offerings comprehensive, some expressed a desire for even more variety or more affordable pricing for guests not on a breakfast-inclusive rate. The hotel's restaurant also provides delicious meals, with some guests enjoying special events like Friday brunch.

Location & Accessibility
The hotel boasts an excellent central location, placing guests in the heart of the city. It is conveniently situated next to the vibrant Abdali Boulevard and within a short walking distance of Abdali Mall, offering abundant shopping and dining options. This prime position makes it easy for guests to explore Amman’s attractions and access public transportation or ride-sharing services. However, some guests found the entry and exit process cumbersome due to security checks upon every re-entry and the necessity of using multiple elevators to reach their rooms, which can be slightly inconvenient. Despite these minor points, the location is widely considered a significant advantage.

Staff & Service
The staff at the hotel consistently receive overwhelming praise for their exceptional hospitality and professionalism. Guests frequently highlight their friendly, helpful, and attentive service, noting that team members often go above and beyond to ensure a comfortable and memorable stay. The quick check-in process is appreciated, and staff are highly responsive in addressing any issues or accommodating special requests. From housekeeping to valet service and the front desk, the entire team is commended for their genuine care and willingness to assist, contributing significantly to the positive guest experience and making many feel truly at home.

Additional Information
Guests should be aware of certain hotel policies and unique features that may impact their stay. Some reviews mentioned issues with the credit card hold policy upon arrival, where a large deposit is taken, and the refund process can be slow, sometimes taking up to two weeks. Additionally, the hotel has specific event access policies, with some guests noting restrictions for solo travelers trying to attend certain hotel events. The hotel's distinctive modern design is a recurring theme, with guests particularly appreciating the wavy corridor walls and overall aesthetic that sets it apart from conventional hotels.