W Aspen

The hotel offers a vibrant and modern experience, with its rooftop pool and hot tub serving as a signature feature, providing 360-degree mountain views and accessible 24/7 for guests to enjoy. Its exceptional location directly at the base of the mountain and within walking distance of downtown Aspen's attractions is a consistent highlight. While many guests praise the attentive staff and the modern, clean rooms, some experiences with customer service, particularly regarding cancellations, have been challenging. This destination is ideal for skiers and snowboarders who value direct mountain access, couples seeking a trendy and lively atmosphere, and families looking for convenient amenities and a central base for exploration. Pet owners will also find the hotel accommodating. To ensure a smooth stay, guests are advised to carefully review the hotel's strict cancellation policies and consider inquiring about specific room locations to mitigate potential noise concerns.

Facilities & Amenities
Guests frequently highlight the impressive rooftop pool and hot tub, which are available 24/7 and offer stunning mountain vistas, though some have noted instances where the hot tub was out of order or overcrowded by large groups. The Wet Bar is a popular spot for socializing, contributing to the hotel's lively atmosphere. A well-equipped fitness center is also available for guests. The hotel provides convenient luxury SUV airport transfer and an in-town shuttle service, which guests appreciate for navigating the area. While valet parking is offered, its cost is a frequent point of discussion, leading some to seek alternative public garages nearby. Free Wi-Fi is generally available, allowing guests to stay connected. The overall design of the property is described as beautiful and modern, enhancing the guest experience.

Cleanliness & Room Comfort
The hotel generally receives praise for its cleanliness and the modern design of its rooms, which are often described as chic and comfortable. Guests appreciate the comfortable beds and quality linens, contributing to a restful stay. However, room size receives mixed feedback, with some finding them spacious, especially suites, while others describe them as "tiny" or "small" with limited views. A notable design element is the open-concept bathrooms, which lack traditional doors, impacting privacy for some guests. Noise levels can be an issue, with reports of sounds from hallways, nearby music venues, and even early morning service trucks impacting sleep quality. Some guests also noted challenges with in-room lighting, where lights could not be fully turned off or automatically activated, further disrupting rest. Amenities like humidifiers, bathrobes, and slippers are appreciated.

Dining & Food Quality
Feedback on dining experiences is varied. Breakfast is often described as substantial and tasty, with some guests enjoying a good spread, while others found the options to be underwhelming, consisting mainly of basic items like sausages and scrambled eggs, with fruits not always replenished promptly. Service at breakfast can also be inconsistent, with long wait times for coffee or bills during peak hours. The main restaurant and bar areas are generally well-regarded for their atmosphere and some specific dishes, such as fish tacos, chicken and waffles, or burgers, receive positive mentions for their food quality. However, some guests reported disappointing meals, describing food as cold or inconsistent. In-room dining is available, though some guests noted incorrect charges appearing on their bills.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, placing guests directly at the base of the mountain. This prime spot offers convenient ski-in/ski-out access and is just steps away from the gondola, making it ideal for winter sports enthusiasts. Beyond skiing, the hotel is within easy walking distance of Aspen's vibrant downtown, providing quick access to numerous shops and restaurants. While the location is excellent, valet parking is available but often cited as very expensive, prompting some guests to seek more affordable public parking garages nearby. The hotel's car service and shuttle service are frequently praised for their efficiency and convenience in transporting guests around town and to the airport.

Staff & Service
The staff generally receives high praise for their friendliness, attentiveness, and helpful assistance, with many guests highlighting instances where employees went above and beyond, particularly the car service team, front desk agents, and concierge staff. Guests appreciate the warm welcome and the effort made to accommodate requests. However, a significant number of reviews express strong dissatisfaction with the hotel's customer service regarding its strict cancellation policy. Guests reported a lack of flexibility and empathy from management when attempting to cancel or reschedule due to emergencies or flight disruptions, often resulting in full charges despite genuine circumstances. The check-in process can sometimes be slow, leading to frustrating waits, though some experiences were efficient. Overall, while individual staff members are commended, the hotel's handling of policy exceptions is a recurring point of contention.

Additional Information
Guests should be aware of a mandatory resort fee that is charged, which some find to be of questionable value, as promised amenities like welcome drinks or fruit platters are not always delivered consistently. The hotel's strict cancellation policy is a major source of frustration for many, with numerous reports of guests being charged for their full stay even in cases of medical emergencies or flight cancellations, with management often unwilling to offer flexibility or refunds. The hotel maintains a pet-friendly policy, which is appreciated by guests traveling with animals. However, some reviews mention that group events, such as sports teams, can significantly impact the atmosphere and accessibility of common areas and amenities, leading to overcrowding and noise. Requests for late checkout are not consistently granted, which can be inconvenient for travelers.